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“Nothing Much Under the Surface” 2 of 5 bubbles
Review of Hotel Marionetas

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Hotel Marionetas
Ranked #11 of 78 Merida B&B and Inns
Certificate of Excellence
San Francisco
Level Contributor
63 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 796 helpful votes
“Nothing Much Under the Surface”
2 of 5 bubbles Reviewed 16 December 2011

A nice looking boutique-style hotel but not much to recommend it underneath the cute exterior. The location is a 15 minute walk to the city center and there is nothing in the neighborhood to see or do.

The rooms are centered around a small pool and patio area where the breakfast is served. Speaking of the breakfast, it was a disappointing serving of one type of fruit, yogurt and rubbery rolls. The equally disappointing eggs cost extra.

The positive aspects of the rooms were good water pressure and air conditioning. Drawbacks included the hard bed, wireless internet that only worked when close to the lobby, and the noise -- from every movement from the neighbors above to the constantly barking dog (which, despite repeated complaints, was never dealt with). Oh, and guests are requested to not put toilet paper into the toilet but rather into the trash can. Yuck.

Overall, for the money, there are so many places in Merida that are better located and in much better condition as this place is run-down.

Room Tip: Rooms on the upper floor would probably be quieter as far as hearing your neighbors but no differenc...
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  • Stayed December 2011, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
21 Thank Travel Richly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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279 reviews from our community

Traveller rating
    167
    81
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    8
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Playa del Carmen, Mexico
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 22 November 2011

We love Merida and visit often, normally we stay at "Luz en Yucatán" and always had a good experience, love the city and it's cultural life. On this occasion we were traveling with family members and the other hotel had no more rooms available so we had to change plans at the last moment and gave "Hotel Marionetas" a shot, what a terrible mistake!!

The hotel itself is clean and cozy, the staff was friendly and helpful and the breakfast was really good, with the exception of the coffee which was awful, it tasted like it was 10 days old.

The reason what i give it such a bad review is because of the "special treatment" we got from the owner/manager (?) on our last day of stay.

We checked- out and were ready to leave but our car broke, so we had to go back to the hotel and ask the clerk if he could help us to find a mechanic willing to come on a holiday and help us to fix our car, he was really polite and helpful and got us a mechanic right away.

What happened next ruined the whole experience for all of us, we would advise families to stay away from this place and for the owner to make up his mind about the whole hospitality business and let his employees deal with the guests.

We were traveling with our toddler (1 year, 9 months) and he was under the constant supervision of his nanny while i was asking the clerk to look for the mechanic, suddenly my boy took a little trinket from one of the shelves and the manager/owner started asking us who was going to pay for the item if it broke (he didn't break anything, he was looking at it) and suddenly completely flipped out asking us to take the kid out to the road or somewhere else and to his employee to ask us to leave because we were annoying him (!!!) I was in complete disbelief and didn't know what to do, he looked clearly old and frail, I wasn't sure if he was sick, or crazy... never had any person in the hospitality business flip out and be so rude for an object that was so little and couldn't be worth more than 1 USD, more after we had just paid over 400 USD for our stay, plus food and drinks!!!

I was desperate to leave this place, but sadly our car was broken and had to wait for the mechanic to come and figure out what was wrong. The problem with the engine was that the hotel's parking lot is so full of ants that they had decided to extend their nest into our car's electrical system, a little bit of ant spray did the job and left Merida with a horrible memory of this place and that old man yelling at us :-(

Room Tip: Stay away from room 8, it's dark and not very private. The minibar gives electric shocks!!
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  • Stayed November 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Diana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 9 November 2011

There are quite a few adorable boutique hotels hidden behind a plain facade in Merida. What made this hotel stand out was the service, and it was obvious that this hotel is well run. It was very clean, and it is beautiful. Our room was roomy, adorable, and the thing that was really fun was there were hooks that ran across the room and a hammock that you could sleep in. There is a nice pool and a lot of greenery. The included continental breakfast consisted of cafe con leche and fruit and rolls. They were happy to make something more hearty for you if you wanted. The hotel is several blocks off the plaza, but we didn't mind the walk and that made it closer to the Paseo de Montejo in the other direction. I would definitely stay here again!

Room Tip: All the rooms surround a picturesque pool so I don't believe there is a bad room.
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  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ColoradoRunner919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belgium
Level Contributor
41 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 9 November 2011

We stayed at the hotel for three nights during a recent trip through Yucatan, and were quite pleased with the experience.
Pluses
- The rooms are big, comfortable and clean
- There is free wireless in the hotel (with a password key)
- You can walk to the center of Merida
- There is free secure parking just in front of the hotel
- Breakfast was good
- The inner courtyard is charming
Downsides
- Just one: the staff at the reception does not speak good English (some hardly at all) which makes it a bit of a challenge to get directions or suggestions. So when the website says that the hotel has ''bilingual staff'', this is not quite accurate. However, we were not much bothered by this and were able to get by on our own

  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TravellerFrequent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
55 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 8 November 2011

The service at the Marionetas was excellent. We had a arrived a little later and had walked up from the bus stop which was only around 10 minutes walk with our packs and had missed the laundry service for the day. The receptionist was happy to let us know that we could take our washing around the corner to where they do the washing anyway and they would do it by that evening. Not bad service for the budget.

The room was comfortable and bright, the shower was good too.

We only stayed one night and ate out, so don't know much more about the food other than a club sandwich was good.

Room Tip: There was no sun on the pool past about 1pm, do your bathing early and sightseeing later on. Also...
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  • Stayed December 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gavontheweb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Marionetas

Property: Hotel Marionetas
Address: Calle 64 Centro 62, Merida 97000, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Amenities:
Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
Ranked #11 of 78 B&Bs / Inns in Merida
Price range (per night): ₹ 3,976 - ₹ 6,580
Hotel Class:3 star — Hotel Marionetas 3*
Number of rooms: 9
Official Description (provided by the hotel):
A small luxury hotel in Merida Yucatan in a colorful garden setting. Every room has a phone, air conditioning, new bed, and spacious bathrooms. Amenities include pool, cafe and bar, internet and fax access, safe boxes and parking. Enjoy the charm of a colonial home without giving up the conveniences of modern life. ... more   less 
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