This hotel is beyond bad. First, they refused to accept a Groupon at check-in that they confirmed they would accept on a phone call the day before ! Their attitude was basically "too bad, we are not taking it now" ! The restaurant is deplorable, with a breakfast buffet that almost sent me to the hospital with gastric trauma ! When I asked for a refill of my "decaf" coffee, he then informed me that they don't have decaf....so what was the first cup of decaf made of ??? The bed sheets only covered half of the bed (they were obviously using twin sheets on a king bed and turning it sideways !) and the "bedspread" was thinner than the sheet. The shower took about an hour to drain and flooded the bathroom and part of the bedroom every time you used it. We waited for three elevators to get to our room with our luggage because a housekeeper was on it with her cart...even though there was an elevator clearly marked "for staff only" right next to the guest elevator. They simply must use the Best Western res system and name for marketing, because they surely don't adhere to any standards. A more apropos name would be WORST WESTERN !
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- Also Known As:
- Best Western Maya Yucatan Hotel Merida
- Best Western Merida
- Merida Best Western