We had a great experience using Mayan Ecotours for an excursion leaving from Progreso, Mexico (we were on a cruise and had about 6 hours onshore). From the beginning, Javier was very helpful, answering my many questions promptly by email and customizing the tour for our needs. My husband, preteen and teenage daughters, and I all really enjoyed our tour of the San Ignacio cenote. Our tour guide, Luis, was very knowledgeable and friendly. He answered all our questions and was so helpful and kind to our older daughter as she practiced her Spanish speaking skills with him. We traveled in a comfortable van for about 45 minutes from Progreso to the cenote. It was amazing! There is nothing else like it and we had it all to ourselves for more than an hour. Swimming in a pristine cenote like this one is an incredible experience. Snorkeling equipment was provided and the water was crystal clear. After our swim we were served a delicious "snack" (it was so much food that it really should have been called lunch). The staff at the cenote were so friendly and welcoming as well. Luis was extremely capable and made sure that our tour was relaxing and interesting. My younger daughter loved the animals that live on the site--seeing the baby pigs and a baby goat were the highlight of the tour for her! I highly recommend this tour as a way to truly experience Mexico away from all the tourist traps.
Be sure to reconfirm the time that you will meet up with your tour guide by email. We had a few moments of uneasiness when we thought we were late, but it all turned out fine. Also, if you are paying in USD make sure to get the tour company to tell you the amount in dollars, not pesos. Again, it all turned out fine, but it would have been nice to know the exact amount in USD ahead of time.
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