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seapadre
Southern Shores, North Carolina

Nothing Like It... Absolute Paradise

5.0 of 5 bubblesReviewed 20 Dec 2016
Caribbean extravagance with a personal touch and warmth throughout. The staff was so welcoming. We were thee for a weding rehearsal dinner and the Mojita's matched the hospitality extraordinaire! This is definitely a superb bucket-list resort
Date of stay: December 2016
Room Tip: They are all extraordinary
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marco_Soria, General Manager at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this review
Responded 26 Dec 2016
Dear seapadre,

Thank you so much for your kind review of our resort and Staff. We appreciate your feedback as this helps us to improve. We hope you will be staying with us again next year and thanks again for your review.

Best regards,
Marco Soria
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,269)
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Traveller rating
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Reviewed 17 December 2016 via mobile

Our 4th visit overall, 2nd this year. Perfect play for a relaxing week even more if you are a foody. The staff is super friendly and provides excellent service. It's our second home away from home. We plan to come here for many more years

Date of stay: December 2016
Trip type: Travelled as a couple
3  Thank Vladimir B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marco_Soria, General Manager at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this reviewResponded 20 December 2016

Dear Vladimir B,

Thank you for sharing your comments with us through TripAdvisor.

Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences for our guests. We thank you on behalf of our team and Management.

Warmest regards,
Marco Soria
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 December 2016

Everything about our trip and this resort was fantastic! Some of the best food I've had, super friendly and accommodating staff, the resort looked immaculate, and the amenities and service were top notch. Highly revommend Villa Rolandi for a quiet and intimate getaway!!

Date of stay: November 2016
Trip type: Travelled as a couple
Review collected in partnership with this hotel
1  Thank mj05676
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marco_Soria, General Manager at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this reviewResponded 20 December 2016

Dear mj05676,

Thank you so much for sharing a so nice review with us here on Tripadvisor. Furthermore, it’s a great pleasure to read that you had an amazing holiday at our resort.
We are so pleased to read that you found our restaurant and staff SUPER!

We hope to welcome you once again and provide you another very nice experience in the Caribbean. Thank you for choosing Zoëtry Villa Rolandi!

Best regards,
Marco Soria
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2016

The hotel is in a perfect position on Isla and the small boutique style hotel caters for people wanting some peace and quiet. The staff in the restaurants are fantastic but I felt that the front desk staff need to have a better command of English - or perhaps we spanish! The Villa Rolandi is famous to many for the cusine and this lived up to all expectations. The French tasting restaurant for evening meals was fantastic and the dishes served were done with love, care and attention.We suggested that they also have a wine pairing wine to go with each dish, would add a nice touch and finese. Our suite on the 3rd floor had a wonderful view over the water to Cancun and beautiful sunsets. The room needed a lot of modernisation and when it is done I hope they keep the "feel" with the stain glass windows details and just bring all up to date. In a hotel of this standard there should not be dirty and ripped furniture, broken draws, etc. The size was great and provided all we needed but I expected a higher standard. We stayed at Zoetry La Bonita a couple of years ago and so I expected that standard. For example the house wine was the same as at Secrets - no big deal but I expected something better as it was at La Bonita = The Zoetry label.
In saying all the above the staff were great, Miguel our favourite waiter for breakfast and lunch, always a smile on his face, small talk and great service. Miss him! Genner and Jonathan and Juan Ramos also need to be thanked.
Adrain Regalado . head chef in the French restaurant - what an asset to the company. An artist of both food, flavour, presentation and at such a young age. I loved watching him prepare his dishes and tasting his very special combinations. Some better than others but that is what it is all about!

Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank ChristineAnneO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marco_Soria, General Manager at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this reviewResponded 20 December 2016

Dear Christine Anne O,

We thank you sincerely for taking the time to share your experience with us on TripAdvisor and for such a kind feedback about our resort, staff, and food.

We are so pleased to know that our staff, which we are very proud of, was always helpful with your requests; especially Miguel, Genner and Jonathan, Juan Ramos, and Adrian. They will be sincerely grateful after reading your kindly comments.

We humbly work hard every day to deliver a great experience to our guests. Your valuable feedback will be shared with the operations staff to improve our service and facilities.

We really hope to have the opportunity to welcome you back in the near future.

Kind regards,
Marco Soria
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2016 via mobile

If you are looking for a nice, small quiet resort then Zoetry is it. There's not a lot of activity for children nor is there any night life so if that's what you're looking for this resort isn't for you.

Pros: small resort, arrival/departure yacht ride, room had a large balcony with working jacuzzi thanks Marco, 7 course meal at Le Métissage was a great fusion of flavors, sunset cruise, bike tour lead by Ricardo and poolside scalp massage from Ricardo as well, beach side BBQ and Cozy Bar thanks Hilario. All rooms face the Sea so you can see beautiful sunsets.

Cons: Construction from replacing the jacuzzi tubs going on past 5pm, painting the lobby so had to move from couch to couch, very small beach, no safe in the room (had to call maintenance to put one in), no steam iron (had to call housekeeping to get one), elevator was broken for a day, although it's a small resort I felt the service at Casa Rolandi was not attentive. We had to summons a waiter daily to get a refill or to place an order. The menus need to be updated some of the items we wanted to request were not available any longer. No television reception during the rain. Couples massage suite was not a suite it was a very tight room nor was it romantic.

I am under the impression that the resort will be making changes over the next year. Im not sure if I want to try to return after the improvements. We shall see.

Date of stay: November 2016
Trip type: Travelled as a couple
1  Thank LadyM429
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marco_Soria, General Manager at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this reviewResponded 20 December 2016

Dear LadyM429,

It is a pleasure to read through such a detailed overview of your visit to
Resort name. We sincerely appreciate the time invested in writing this review.

We have taken your comments very seriously and you can be assured that the necessary measures are being instituted to prevent recurrences in the future, about construction, we already have done with renovations. Be certain that your comments will not be overlooked.

With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.

Sincerely yours,
Marco Soria
General Manager

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Reviewed 14 December 2016

This is the third Zoetry hotel my husband and I have stayed at and they never disappoint! Our first trip to Zoetry was in Punta Cana DR and we loved it so much we got married there a year later and have been to two other Zoetry's since. The hotel line is very personable, they always know who you are and treat you like family! They are also accommodating to your needs. My husband and I went for a 3 night getaway prior to me going back to work after my maternity leave. I am breastfeeding our youngest son and they were more than helpful. They would come pick up the milk I pumped and kept it frozen for us. The staff was attentive, always making sure you had a drink in hand and didn't need anything. The first person we met Ricardo, was helpful and attentive from the minute we walked in and made sure to let us know of all the daily activities to take part in. By the pool Juan Carlos and Alejandro always kept the drinks flowing, and would just bring me water in an ice bucket when I was running low. In the restaurants Miguel and Carlos were two of our waiters for the most part and were so attentive.
They had daily activities and we would recommend the sunset cruise! It was beautiful and romantic! This hotel was the smallest of the three we have visited, which allows each room to be ocean front. There are two restaurants with great food! One of which is only open for dinner and is a set menu by the chef. I tried foods I would never eat, and I'm glad I did!! Perfect honeymoon setting, or just a couples getaway!

Room tip: Beautiful ocean views! It is on an island so you get the city views in the distance.
Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank London R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marco_Soria, General Manager at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this reviewResponded 20 December 2016

Dear londonaromero,

We appreciate you have taken the time to write a review about your stay with us.

Your comments were great to read and will be shared with our entire staff. We appreciate that you have taken your valuable time to share your feedback on TripdAdvisor. We truly love serving our guests and it is rewarding to hear that our efforts are recognized and noticed. Ricardo, Juan Carlos, Alejandro, Miguel, and Carlos will be sincerely grateful to know what you think about their work.

We hope you will be staying with us again next year for another beautiful getaway.

Sunny regards,
Marco Soria
General Manager

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