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Travelingcritic81
Scottsboro, Alabama

No hot water dirty sheets and tv didn’t not work

1.0 of 5 bubblesReviewed 9 Dec 2024
We booked this place because of good reviews. We did not pay a lot so we are not trying to hold it to the standard of a higher price resort
When I tell you the only thing good about this resort was the location, I mean the location was just of.
The view from the roof was great.
During our stay we encountered problem after problem and there was nothing done to make it better or to reimburse us for their mishaps .
The TV in the room did not work, I messaged them and let them know, they did look at it and were unable to do anything, not the worst problem ever but still an issue
The bed has some sort of stains on the blankets, the shampoo, soap and toiletries had all been visibly used by someone else and not replaced,
There was no hot water in the room. I messaged to let them know and to ask if there was any place to take a shower, they said someone had turned off a switch and I should have told them earlier because they forgot to turn it back on. I had no idea earlier because I didn’t try to use the shower earlier.
On site staff is not English speaking but we were able to communicate through google translate.
All in all, this resort was a waste of money, lacking from proper care, not very clean and not functional
Don’t believe all the good reviews they must not have stayed in room 2
Date of stay: December 2024
Room Tip: Stay somewhere else, while the location is nice, the hotel is not
Trip type: Travelled as a couple
2.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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Reviews (24)
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1 - 6 of 24 reviews
Reviewed 12 March 2024 via mobile

We have stayed here before and plan to stay again. The location is close to most everything. It is very clean and has everything you need for a stay on the island. It isn’t fancy. The bed is very very comfortable. The staff is very nice and friendly. The view from our room was amazing.

My only real complaint is that it can be noisy depending on who is staying there. Sound carries well. The other is that there is no direct access to the malecón. Neither are enough to keep us from staying again.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank BlancVelvet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 November 2023

Villa Elena is a lovely, clean, 5 room hotel. Two of the suites are beautiful ocean views, to clarify from a previous review. The two ocean view suites are large, bed was very comfortable & great pillows. There is only a sheet on the bed but we were able to get a blanket when we asked for one. The A/C worked great. We had a couple of meals I cooked in the room, which was convenient.

Jasmine kept our room clean & she was very sweet. Wilbur & Clara are great hosts & communication was on point. I would absolutely stay here again. Thank you all for a wonderful stay at Villa Elena!

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank 75robertag
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 September 2023

These pictures are very deceptive, do not stay here only one room has these sights and view. The rest are small and doors are thin and hear everyone. You get 3 keys, one for front door, one for room, and one for a 5 inch by 5 inch safe. Hot water does not work, air works good but you get one thin sheet. The area it is in is not very pleasant and there is no security or no one on site at night. I was booked for 4 nights, stayed one and had to leave and recieved no refund after several requests for a refund thru the manager and priceline, no refund. I have traveled far and wide and would never stay here again for $100 a night there are much much nicer rooms. This room was worth $30-40 a night.

Room tip: do not stay here
Date of stay: September 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank ronfrerer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 February 2023 via mobile

Would definitely stay here again. Outstanding location! Clara provided excellent service! Right on the malecon. Walking distance to everything. Safe provided. Comfy bed! Be prepared for a little wind, but that is the east side!

Date of stay: February 2023
Trip type: Travelled as a couple
Thank SJS_Iowa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 October 2022 via mobile

Beautiful view, clean bare-basics room, friendly staff, close to downtown. Cold showers and minimal bedding (a blanket would be nice) kind of ruined the experience a bit. My husband got the only “warm” shower during our entire stay. It wasn’t awful, but I don’t think I’d stay here again.

Date of stay: October 2022
Trip type: Travelled as a couple
Thank Darah713
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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