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“Wonderful value, wonderful resort!!”
5 of 5 bubbles Review of Privilege Aluxes

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Privilege Aluxes
Ranked #4 of 38 Hotels in Isla Mujeres
Certificate of Excellence
Dallas, Texas
Level Contributor
50 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 224 helpful votes
“Wonderful value, wonderful resort!!”
5 of 5 bubbles Reviewed 15 July 2012

We had a fabulous time at PA June 2012. After traveling to the Riveria Maya over a dozen times, this was our first trip to Isla Mujeres. This will definitely not be our last!

The ride from the airport to the ferry landing was quick…..maybe 20/25 min and didn’t even feel that long! We arrived with a little time to spare which I was grateful to have! Gave us time to use the restroom, buy a beer at the little store and get pesos at the ATM inside the store. I was really hoping to have the time to do this when we arrived there, so that worked out perfectly. The ride over the ocean was GORGEOUS….crystal clear and beautiful blue….couldn’t stop taking pictures! Who needs to go to the Bahamas, Caymans, or St. whatever….Mexico has it all with kinder people and better prices!!! Since we fly from Dallas….it’s also a quicker and a cheaper flight! And while I’m on the subject of how wonderful Mexico is…..we also felt MUCH safer on Isla than in Dallas! Just so tired of hearing about that safety thing, so had to mention it! 

We got a fabulous deal on a platinum roof top pool suite. Never have I gotten such a great deal for such a wonderful room in the whole area! We went with the all-inclusive especially since we are pool/beach loungers all day and like the drinks while we are lounging! We were at PA for four nights and ate off property twice. I know the AI or not is a big subject about PA. For the CHEAP price it just doesn’t make since not to get it….for the drinks, breakfast, lunch, snacks and room service. To each his own, but there is no way I’m going to walk to town (even though it’s close) to get breakfast and then lunch too! I’m on vacation to relax around the pool and at the ocean! We did go out for dinner and enjoy the town. We also went out to shop and take a golf cart tour of the island! Which I might add…..we packed FREE beers from the resort to take with us!! Totally recommend the AI pkg, for the cost it’s totally worth it for lunch/drinks!

HOTEL CHECK IN:
As other have stated….no excitement at the lobby/check in. Really wish they could improve this aspect….you know what they say about first impressions!! We have been to the area many times, and this was the first ‘non-exciting’ check in! We did get champagne, so it’s not really about that for us. The guy just didn’t seem too happy to be greeting people and told us nothing about hotel, amenities or where the restaurants were or hours open. The lobby area also could use a little ‘jazzing up’…..it’s very simple, dark, no color and uneventful. However, with that being said…..we still will be back…..not a deal breaking at all, but we are not picky. I could see how some picky people would really complain about it!

ROOM:
We had a gorgeous roof top platinum suite and would only come back to that room! Loved it! We got a really great deal……never had so much for such a great price at any resort…..then top that off with AI included! We were in room 353 and enjoyed it. Our bedroom was facing the school but never heard any noise when in the room. Only once did I hear a guy on a loud speaker one morning. I was glad to be up so as not to miss one minute of the beautiful day!! Our room had 3 patios: one off our bedroom, one off the living room and of course the HUGE upstairs patio with roof top pool! Since we were at the end of the building we had great views from many directions and could see several sides of the island! I was really glad we had the end room so it was more private than the others I saw. We also had amazing views of the pool/ocean below, school/town and island beyond town and then the view opposite our beach area which would be where Avalon Reef is located. Wonderful, gorgeous views everywhere. I’m wondering if it was because of our room location and the 3 patios?? If we came back we would definitely ask for this room again! Frig always stocked and room always cleaned timely!

I’m including pics of the room toiletries since this was a question of mine as we were doing carry on only! They have great toiletries and can help if you want to do carry on only!

Also, I know people mention the hard beds! We loved the beds and didn't even notice....and I don't normally sleep well in hard beds! We go to Mexico frequently so we know what to expect....it's not deal breaker for us since we are in paradise! I just hate the complainers about this....they are hard, beware....there you have been warned....so don't come back and complain!!!!

POOL:
Loved the pool area! Gorgeous pool with different areas to enjoy. We are used to resorts with huge pools so I thought PA’s might be a little small. It definitely was not and we really enjoyed it. Plenty of chairs and we never had to be up early to save one…..always one available! And the chairs were really nice compared to allot of the plastic styles most resorts use! The pool cabana beds were also easy to find one available. Also, it was great to be able to get shade from the umbrellas around chairs when you needed it! Miguel at the pool bar was the best! Very accommodating and always had your next drink ready! I think he knew our requests by the second drink we had!!! He was also very helpful with questions about the island.

BEACH:
What can I say…..definitely the best beach on the island!! Always plenty of chairs/palapala’s available. The drink service was also awesome and never had to wait for service. Really enjoyed swimming in the crystal clear ocean! We went for a walk around the Playa Norte beach corner towards the Ixchel Condo’s and beyond. We just wanted to see that beach area and hotel/condo’s for comparison. We will only come back to PA! Beach is less crowded and PA’s beach is much nicer with no sand bags. There was too many people on the beach for us! We really enjoyed the small resort area of PA.

One thing I didn’t realize or maybe missed in my research of reviews and on the forums was that there is this small “road” in between the resort and the beach/Café del Mar area. You cross this road to get to the beach….no big deal, but just kind of different! Well worth the gorgeous beach area!! I’ve included a pic showing this road.

FOOD:
We only ate at Café Del Mar on the beach and Sabor. The breakfast was ok, but they could stand to jazz it up. The pancakes were too thin and it seemed like they made them all at 6am and then just kept warming them up. They really should make them and possibly waffles fresh in front of you. The omelet/egg station was great but the bacon was not god at all…..it was thick and had a “different” taste to it. The buffet dish selections they had out did not seem fresh and they were the same daily……no variety. Don’t get me wrong here, we always found something we liked. Just after being to so many resorts this breakfast buffet was really small. Café del Mar was great and we really liked the food we always had there. We ate at Sabor once for lunch…nothing to write home about. We ate out at Jax and Mirmar. We LOVED Jax….we had shrimp and steak and the BEST margarita’s I’ve ever had anywhere! Also ate fresh fish at Mirmar and it was great.
We ordered room service once and it was great. It was breakfast and we pre-ordered it the night before which before we came to the resort I didn’t know this was an option. I would definitely recommend doing it this way because you can pick your time and they delivered it promptly!

GOLF CART:
Our golf cart tour was the highlight of our trip and had such a blast touring the island. We rented from the hotel for convenience of it being right there and not having to go find a rental company. Yes we paid more but were happy with it being at the hotel! We went around the whole island stopping at various places to check out. We found the turtle farm and had a good time seeing the turtles and various other sea life…..I would recommend stopping here, it was only 3 pesos to see it all! Also, stopped to take pics at the floating island. It was cute and we really didn’t stay other than to take a pic! After leaving there we found a wonderful, beautiful beach bar….Zama! It was beautiful with a restaurant area, wonderful bar area, gorgeous beach with beach beds, loungers, umbrellas and a beautiful pool area that also has tables/chairs nearby to eat/drink by the pools. There is also a wonderful and very clean bathroom area. I discovered that this is a beach bar for party boats from Cancun to come from but we were really glad we found it! We stayed for lunch and drinks and hung out a little at the pool. Next we drove around a little then stopped at the top of Garrafon park to take pictures of the gorgeous ocean views. We didn’t stay since we have done plenty of snorkeling and zip lining in the past! However I will say that it looked allot of fun! Continuing up the other side of the island we found another great beach bar…”Villa La Bella”…..with the sign, “beer so cold it will make your teeth hurt”!!! Sure wish they had t-shirts with that phrase!! Cute little beach bar that is also a bed and breakfast. Along the way we stopped at the little shanty area with ladies on the road selling conch shells. We bought a couple and gave them more than what they were asking since I’m sure they could use the money. Our ride around Isla was very enjoyable and would love to do it again!

MASSAGES:
We had great massages at the hotel. It was a special “couples” price but we asked for them to be separate….mine by the beach and hubby in the spa…and they were happy to accommodate! They were $60pp and that’s a great price for a resort! Again…I know they are cheaper other places but we like the convenience!

RESTAURANTS:
We ate at Jax and Mirmar and loved them both. At Jax we had shrimp and steak and our entire meal was one of the best we had on the island. The margaritas were the best I’ve ever had anywhere….I’m still dreaming about them!!! We also had the privilege of meeting the owner, Jackie, and she was so sweet and we enjoyed visiting with her. The views from Jax are also amazing! Everyone needs to visit here at least once! We had fresh fish at Mirmar and it was fabulous! It was the freshest we’ve had in a long time and the whole meal was amazing!

All in all it was a great trip and we look forward to a return visit soon. We really enjoyed PA and would only return to this resort. We did tour around to look at other options but on vacation we like to be pampered and not cook or look for restaurant options. (to each his own!!) We like to lay around the pool/beach and have drinks and lunch brought to us. Then we can go out to enjoy a restaurant at night! It did rain allot the last day and a half we were there, but we just made the best of it and didn’t let it bother us! We went shopping and then came back to the pool to lay on the pool beds to read. Of course we went into the pool and enjoyed time at the swim up bar! Rain is wet so you might as well get in the pool!!
I’d be happy to answer any questions!

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
20 Thank gottavacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrivFD, Reception at Privilege Aluxes, responded to this review, 17 July 2012
Thank you for your valuable time by detailing your experience at our hotel, we want you to know that your satisfaction is our greatest commitment and we are always at your service.

We hope to see you soon, where we hope will be your home in Isla Mujeres from today.
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2,819 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Keller, Texas
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 12 July 2012

Loved the hotel, the rooms and common areas are very nice but what makes it is the beach. We split our trip between PA and the Royal Playa Del Carmen and would come back to PA in a heartbeat, Royal probably not.
The beach service was wonderful. There were always open palapas and beach beds available. It's the best place in Mexico to relax. We got a great deal on the All Inclusive so it made sense to eat breakfast and lunch at the hotel and venture out for all the great Isla food. I'm already planning on coming back in December.

Room Tip: Pay for the ocean view, its better than the cemetary and school yard
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank NashtyP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrivFD, Reception at Privilege Aluxes, responded to this review, 17 July 2012
Sincerely thank for your kind words, we are glad that you enjoy your stay at Privilege Aluxes with its beautiful beach and facilities.

We hope you visit us again and we also hope that your next stays with us will always be as pleasant as this one.
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New Orleans, Louisiana
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 12 July 2012

First, Isla itself is wonderful. The island is small and easy to navigate (rent a golf cart for a day), and the beaches are lovely. There are also tons of great, local restaurants on Hidalgo less than a mile walk from the hotel.

Second, I generally really enjoyed Privilege Aluxes. The room itself was lovely, and I found the beds comfortable, if a bit hard (which actually felt nice after a long day). All of the staff were very helpful and accommodating. Breakfast buffet was serviceable--we weren't looking for gourmet, but it was always tasty and filling. The highlight was the beach palapas and beds and Cafe Del Mar. During the day, drink service to your palapa is quick, and there is a varied menu for all inclusive that can be delivered to your chair. Guacamole, ceviche, and shrimp tacos were all delicious. Cafe del Mar is a great spot for a pre- or post-dinner cocktail as well. We didn't eat dinner much at the hotel, preferring to venture down Hidalgo for a more varied experience, which I highly recommend. I also got a great pedicure that, so far, has lasted longer than the ones I get at home.

I did have a couple of issues worth cautioning everyone about. We initially booked a Superior Room, but when prices dropped the week before our departure, upgraded to a Premium Suite (2 room suite with bathtub on balcony--on website is described as "Honeymoon Suite"). This turned out to be a mistake. While the suite was lovely, our room was on the ground floor, and the tub was visible by the entire resort, rendering it functionally useless. There don't appear to be many of these suites in the resort, so I would perhaps recommend choosing another category of room. Also, our suite occasionally smelled of sewage, something I noticed that other reviewers had issues with too. The smell was pervasive but occurred infrequently, and luckily, we were not in our room very often. Finally, we had to call the front desk each day and specifically request that our minibar be refilled. Every time we returned to our room at the end of the day, the minibar would either have not been refilled at all, or would only have partially been refilled (leaving out the most important items--beer and water!). While the desk generally sent someone promptly to restock, I still felt that refilling should have been automatic. I raised these issues with the front desk and asked what our options were for switching rooms (especially re: the sewage smell) but was told we had none. To me, the sewage issue is unexcusable, and my biggest issue with the hotel is their continuing to rent rooms out without solving this problem.

Room Tip: Certain rooms (specifically 401) smell of sewage. The Honeymoon Suite or Premium Suite is a poor ch...
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  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EllaB0430
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, California
Level Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 11 July 2012

Very nice hotel, great location, well set up for families and couples, accommodations are very nice, and access to rest of island is very easy

Room Tip: Get room with view overlooking pools
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  • Stayed July 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank scubafun1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrivFD, Reception at Privilege Aluxes, responded to this review, 17 July 2012
Thank you for taking the time to provide your feedback regarding our hotel.

We would like to assure you, our commitment to continue improving and the best feelings of our personal consideration.
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Nashville, Tennessee
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 10 July 2012

Loved the hotel which had been recommended by a friend here in Nashville. Very relaxing, beautiful accommodations. Beautiful beaches and good poolside and beach beverage service. This was my first experience at an all inclusive resort, and as a vegetarian, I found the menus and the buffets more than a little lacking in options. Lots and lots of meat. Some seafood, but nothing inspired for those of us who prefer fresh veggies and fruit. Not nearly enough fruit for such a warm location. All -in-all, even the all inclusive was worth it when you factor in the bottled waters, juices, pool and beach beverages. I would do it again because the cost was inexpensive enough that I didn't feel guilty or ripped off when I chose to eat elsewhere.

From a service standpoint, everything we asked for, we got. I am not one for a doting, hovering service staff and it didn't bother me that the service was a little inconsistent and sometimes slow. If you require that your every whim be instantly satisfied, you'll probably be a little disappointed. But the again, you'll probably be disappointed everywhere you ever go.

The concierge was very helpful and our room was beautiful. Almost everything I wanted in a hotel.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chaosgirl58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrivFD, Reception at Privilege Aluxes, responded to this review, 20 July 2012
We want to thank you for taking part of your time, sharing your personal experience at our hotel.

We also thank you for your comments, which will be very useful and will help us greatly to improve day by day.
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Additional Information about Privilege Aluxes

Property: Privilege Aluxes
Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in Isla Mujeres
#2 Top resorts Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
Price range (per night): ₹ 12,437 - ₹ 31,576
Hotel Class:4 star — Privilege Aluxes 4*
Number of rooms: 124
Official Description (provided by the hotel):
Privilege Aluxes: Truly a privileged experience ... more   less 
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Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres

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