We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (3,564)
Filter reviews
3,564 results
Traveller rating
1,261
1,316
542
251
194
Traveller type
Time of year
LanguageAll languages
More languages
1,261
1,316
542
251
194
Show reviews that mention
All reviews adult pool iguana grill snack bar la isla family pool fish sea weed ocean view make reservations chicken wings clear water small resort activities pool great beach buffet restaurant activities staff all inclusive resort
Filter
Updating list...
681 - 686 of 3,564 reviews
Reviewed 18 July 2016 via mobile

This was our first time staying at the Melia in Cozumel and we were unsure since we really liked Park Royal who was our other all inclusive choice. I read the reviews and found as usual, all kind of opinions.

Here is my experience: they were right about it being small but comfortable, good options for food... However, if you don't want the buffet, then the space in the other restaurants is limited and you have to reserve early. The buffet was diverse, with good food and great service.. No air conditioning though...

It seems like the beach gets a lot of the sedimentary deposits and sea weed., etc... Which was dissapointing because we had to go to the beach next door, crossing the sea wall to snorkel... That seems to be random, not sure about best season.
Cesar and Jaime were great, very helpful with activities and recommendations!

Last is the pool, it gets very hot since it does not receive shade and... There is a kid pool and an adult pool. We were unfortunate to have a huge group of teenagers staying on the same dates and got sent to the kids pool! They were drunk, loud and crazy and we could no enjoy with our young daughter... That was not acceptable. I believe that they need a third pool or make all available to everyone, especially if they get groups of graduates like that.

In general, we liked it. Food and drinks were good, entertainment, service and areas were great... Things that could have been better... Pool and if we had known about the beach issue.

Date of stay: July 2016
Trip type: Travelled with family
Thank WenBurle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
socialmediacozumel, Director de Relaciones Públicas at Melia Cozumel Golf - All Inclusive, responded to this reviewResponded 9 November 2016

Dear Wendy

Please receive our warmest regards from our Meliá Cozumel Golf-All Inclusive.

First and foremost thank you very much for having chosen our destination for your vacation and for answering our quality survey. Your comments are highly valued.

We understand that there is always room for improvement and our guest experience play a key role in this continuous process towards service excellence.

Once again, thank you for your preference and for taking the time to write. We sincerely hope to welcome you again in a near future.

Best Regards.
Quality Control.
Melia Cozumel Golf-All Inclusive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2016

First Family trip to Mexico. Nice property and friendly staff. Good activities for the children under 8 and under. The food was all inclusive and had a wide selection for all tastes. Movie nights, soccer on the beach, snack bar, swim up bar, pool toys for the kids, water volley ball, beech chairs, hammocks, lots of options. Parking for rental cars. Over all a good spot to stay for a family.

Room tip: Beach front with balcony. Great views to the main land and watching crusise ships in the late afternoon.
Date of stay: August 2015
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
1  Thank Tim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
socialmediacozumel, Director de Relaciones Públicas at Melia Cozumel Golf - All Inclusive, responded to this reviewResponded 9 November 2016

Dear Tim

Please receive our warmest regards from our Meliá Cozumel Golf-All Inclusive.

First and foremost thank you very much for having chosen our destination for your vacation and for answering our quality survey. Your comments are highly valued.

We understand that there is always room for improvement and our guest experience play a key role in this continuous process towards service excellence.

Once again, thank you for your preference and for taking the time to write. We sincerely hope to welcome you again in a near future.

Best Regards.
Quality Control.
Melia Cozumel Golf-All Inclusive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2016

At first I thought it would really very nice, until the Canadian crowd of boi's and girl's came in on July 4th ... then it went down-hill from there ! LOL I think the hospitality was awesome, the food was great, but they in for the profit of making the place exist. Other than getting sick afterwards from drinking their bar-water, I would probably visit in March or April. July was definitely to hot to enjoy on the beach and in the restaurants. Rooms are keep immaculate with their hired-maids !

Room tip: Be prepared to walk some to the beach. the taxi's to and from resort are ready 'n waiting. Do not travel in hot months.
Date of stay: July 2016
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank Wally C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2016

Good food, nice grounds. The beds were so hard, i had to fold two towels to sleep on. that should really be noted as many people were from the states and are used to softer mattresses. At least had 2 inch toppers! Very grateful for the English speaking personnel

Date of stay: July 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank CaribbeanGrams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2016

Just sit back and relax, tours and excursions are available, but I've been to Cozumel & Melia enough times to just want to stay there and enjoy the place! Staff goes out of their way to please you, we do tip bar staff!

Date of stay: July 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
1  Thank Stoop1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melia C, Director de Relaciones Públicas at Melia Cozumel Golf - All Inclusive, responded to this reviewResponded 18 March 2017

Please receive our warmest regards from our Meliá Cozumel Golf-All Inclusive.

First and foremost thank you very much for having chosen our destination for your vacation and for answering our quality survey. Your comments are highly valued.

We are glad to know that you answered our quality survey, rated positively most of our services, and had a great time at our resort, we also hope that we had accomplished and exceed your expectations, hopes and dreams you had for this trip, this is our main goal. Please know that we had forward your positive rates to all the staff, and on behalf of all of them and the management we are very appreciate and thankful for it. This is an important motivation for us to do our utmost to provide the best service to all our valuable guest at our resort.

Once again, thank you for your preference and for taking the time to write. We sincerely hope to welcome you again in a near future.

Warm Regards
Quality Control
Melia Cozumel Golf-All Inclusive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews