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Reviews (5,512)
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All reviewsroyal clublos olivosstayed at the occidental grandsonora grillspecialty restaurantsdive shopfishdive palancarthe mediterranean restaurantfirst clubquiet poolstayed in buildingbeach restaurantpizza placelobby bargrounds are beautifullunch buffet
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Reviewed 6 April 2018 via mobile

Two friends and I took our daughter’s for spring break. It was a great trip. The resort was very well maintained and the staff was very friendly and always willing to help with anything we needed and super fun. The beach sunsets were beautiful. There is always something to do. We did pay a little more for the concierges level and it was worth it. It made scheduling diner reservations and excursions easy. We spent a day seeing Cozumel with a taxi driver - Alberto. He was WONDERFUL! The resort lined him up for us and it was the best money we spent for the entire week. He knew all the right places to go based on what we wanted to do. Suggestions if you go. Take an insulated cup- drinks melt fast in the heat. Have plenty of small bills to tip the staff.

Stayed: April 2018, travelled with family
Thank melissalum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriela G, Gerente at Occidental Cozumel, responded to this reviewResponded 7 April 2018

Dear Melissalum

Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

This was an exceptional place to bring a group of 20 students diving for a week. There was diving every day and plenty of activities to fill up our down time. We felt very secure on the compound. A good time was had by all!

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank fraser5patricia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriela G, Gerente at Occidental Cozumel, responded to this reviewResponded 6 April 2018

Dear fraser5patricia

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

We stayed at the Occidental in early March and upgraded to Royal Level. The check in at Royal level is wonderful. No standing in lines, to our rooms quick. The rooms are very spacious, bathrooms large, had a setting area which the only negative part was the couch was very musty smelling probably from wet clothes, the smell was bad enough where you didn't want to sit on it. The fridge was always stocked with water, pop, and beer. Buffet were good decent variety, but felt like cafeteria. If you are expecting to see the ocean you wont from your room, you walk to the beach, which is very nice. The servers on the beach were wonderful but do tip them, they work hard. Never had a drink that was the made the same but they were still good. Personally I didn't care for the jungle surroundings, but wanted to try someplace new. Resort is nice. All of the staff were wonderful, friendly.

  • Stayed: March 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank 60Kathi1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriela G, Gerente at Occidental Cozumel, responded to this reviewResponded 6 April 2018

Dear 60Kathi1955

We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Cozumel
Thank you for this heartwarming review of your stay with us, we look forward to your next visit.

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Reviewed 5 April 2018

This resort was great for families with staff that is proactive to get your kids engaged and some time away for you. Comfortable and we loved the natural setting of lush gardens. You can get a variety of meals and spend time at the pool while listening to the ocean waves. The staff was very friendly and gracious.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank meagen2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriela G, Gerente at Occidental Cozumel, responded to this reviewResponded 6 April 2018

Dear meagen2018

Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

We just arrived back from the Occidental. After many years staying at the Hotel Cozumel, we made a switch due to our feeling that the Hotel Cozumel had fallen into disrepair. We very much enjoyed our stay at the Occidental. The room was very comfortable and the A/C worked perfectly. While all meals in any all-inclusive are never the best, the Occidental's food was quite good. The buffet was well stocked and the food had good taste. My wife is a vegetarian and always has trouble finding enough to eat and this was the same at the Occidental (although much better than other all inclusives). Besides the buffet, we did eat at the Mexican and Italian restaurants. Both were very nice and the food quality was very good. We did not try the seafood restaurant because they did not offer a vegetarian option. The staff was very nice, although at times it was tough to get anything to drink at the buffet tables. At times the wait staff appeared to ignore tables. And, what do they have against spoons? They are at a premium. Many times, for cereal, soup, yogurt, you're forced to eat them with a fork. Why not set each setting with a spoon? The check in and check out process were very convenient. We very much enjoyed having an adult only pool and not have to deal with the noise at the family pool. We would definitely stay at the Occidental again.

Stayed: March 2018
Thank SCUBASteve1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriela G, Gerente at Occidental Cozumel, responded to this reviewResponded 6 April 2018

Dear SCUBASteve1959

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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