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“Great Snorkeling at Hotel”
5 of 5 bubbles Review of Cozumel Palace

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Cozumel Palace
Ranked #2 of 51 Hotels in Cozumel
Certificate of Excellence
South Lebanon
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great Snorkeling at Hotel”
5 of 5 bubbles Reviewed 27 April 2012

Wonderful little resort with great snorkeling on the hotel property. First time at Cozumel Palace and second vacation at a Palace Resort. Both experiences were wonderful. Truly first class all inclusive resort; and they do mean all inclusive. Room service & alchohol are included. More variety of fish, rays, squid, etc. than I have seen elswhere. Spent our free Resort Credits for room upgrade & dolphin swim. I recommend both. Must be able to go up and down steps and ladders to get in and out of the sea for snorkeling.

Room Tip: 4th or 5th floor for best view
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Packwoman_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,605 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,276)
Date | Rating
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 April 2012 via mobile

Our trip was amazing. The staff was welcoming, and accommodating. They did everything to ensure our stay was nothing short of a fantasy.
The food was amazing, and our most often attentive server Angel, was the highlight of our trip.

The Island is gorgeous, and we will return - to always stay at this resort.
Thank you all for the most amazing week of my life!

Stayed August 2011
Helpful?
1 Thank Krista P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belle Plaine, Iowa, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 25 April 2012

This is a little late, but my husband and I went to the Palace in late Feb.2012. What a Fantastic place, we could not of been more pleased. I had studied an extreme amount of "reviews" to all different resorts and was not disappointed by the Cozumel Palace!! The staff is just exceptional. They are there to meet your every need and truly seem like they enjoy it. You get familiar iwth them and they are a joy to be around. The food was wonderful, not one bad meal, and believe me we tried about every dish there was to try. The rooms are beautiful, we kind of wished we would of gotten a room with a bigger balcony, we were on the first floor and did not have one to speak of, but the advantage was we could run to our room whenever and it was just a short distance from the pool and restaurants. Of course there is no beach but you won't miss it. We rented a Jeep for 3 days and went all around the island and stopped at several beaches. Always felt safe!!! We also got to enjoy downtown and "Mardi Gras" on the island, what fun!! Felt very safe there too. There really was not one complaint that we had. It's a must on our travels and will be going back!! Loved Cozumel and the Palace!! Thanks for everything, Jim and Carla Boies.

Room Tip: The first floor balcony was very small, no hammock so I would recommend the second floor or higher.
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  • Stayed February 2012, travelled as a couple
    • Value
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Helpful?
3 Thank Carla B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 25 April 2012

My wife and I booked a trip to Cozumel to go diving and snorkeling in the clear warm waters of Yucatan which we had heard about. We needed rest from tough work and family life too. We booked a trip for eight nights.

We left after one.

The experience was dreadful from the start as we were packed into a van for the transfer to the airport. The van seated 10. They crammed in twelve. When we got to the hotel we found the pool is practically in the lobby and there was a screaming, drunken party already underway with grossly overweight, middle aged Americans stuffing themselves with food nearby. Check in took an agonizing 20 minutes and we still were not done as we passed to guest services for selling of activities we didn't care about. The room was nice but once we opened the doors to the balcony, we were overwhelmed by Celine Dion music and fumes from the cruise ships and ferry just upstream. We thought maybe a swim and snorkel would help but the water was too choppy and there was not much too see. By dinner time we were hungry but the Asian restaurant was typical buffet Chinese served with great aplomb by Mayan waiters dressed humiliatingly like Chinamen. We went upstairs to relax and suddenly the entertainment starts; the Mexican Gong Show at the volume of a Guns and Roses concert; more fat drunk Americans acting like idiots to the enjoyment of no one but themselves. Amazingly this "entertainment" went on for three hours and despite closed doors and headphones, there was no escape. Next day we checked out and suddenly were shown nice rooms and people that despised us the day before suddenly seemed to care, almost making it worse. We wasted three thousand dollars, don't do it yourself.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Newberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rogers, AR.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 April 2012

We had a great vacation at Cozumel Palace. The resort was recommended to us by Missy with Beach Bum Vacation. She has booked many beach vacations for us & has never steered us wrong!! The hotel was beautiful, clean & in a great location for walking and shopping. Spent most of our time at the beautiful pool which was kept spotless! Our service was excellent! The people who work at the resorts work very long & hard hours to serve you so tipping them a few dollars was the best money spent on vacation!

  • Stayed May 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carla C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cozumel Palace

Property: Cozumel Palace
Address: Av Rafael E Melgar km 15 | Zona Hotelera Sur, Gonzalo Guerrero, Cozumel 77600, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Cozumel
#2 Luxury Hotel in Cozumel
#2 Top resorts Hotel in Cozumel
Price range (per night): ₹ 19,134 - ₹ 35,251
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 169
Official Description (provided by the hotel):
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering the all-inclusive, luxurious Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! Ideal for families, couples and adventure travelers who love diving and snorkeling. ... more   less 
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort

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