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“Back to our second home”

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Presidente Inter-Continental Cozumel Resort & Spa
Ranked #4 of 52 Hotels in Cozumel
Certificate of Excellence
knoxville, tennessee
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Back to our second home”
Reviewed 3 May 2012

My husband and I have been staying at Presidente since 1995 and have visited as many as three times a year. It is truly a second home to us, not only because of the beauty of the beach and rooms, but because of the gracious hospitality from all the staff, from the gardener (Jose), to the bartenders (Manuel and Jorges), the concierge staff, up to management (Martha). While we usually stay on the South side, this time we stayed on the 5th floor of the tower in a suite for our 33rd anniversary. If you are traveling for a special occasion, I strongly suggest one of these rooms. There is a picture window above the double tub where you can watch the sunset while having a glass of wine and preparing for the evening. You also wake up to a gorgeous view overlooking the ocean from your bed. We love everything about Presidente and wouldn't stay anywhere else in Cozumel.

Room Tip: Our favorite areas of rooms are 5210 - 5214 for the view and privacy, 5110 -5114 for view and direct...
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  • Stayed April 2012, travelled as a couple
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    • Cleanliness
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Helpful?
Thank beachgoers21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, 5 May 2012
Dear Guest,

Thank you for taking the time to share your feedback of your stay with us at InterContinental Cozumel. We really appreciate your time.

I am very pleased to learn that you thoroughly enjoyed your stay.

I look forward to welcome you again very soon, to this “su casa” in Cozumel.

Warmest regards,

Henry Walther
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (463)
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English first
Cambridge, Massachusetts
Level Contributor
132 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
Reviewed 2 May 2012

My husband and I spent 11 nights at the Intercontinental in Cozumel. We had an upgraded superior room facing the small beach area, near the dive shop. The room had its own patio, where complimtnary coffee was served every morning, delivered by staff members on bicycle. The patio had a table and chairs, two lounge chairs, and a hammock. It was lovely. The room itself was quite spacious, with a king bed, good storage, and a comfy upholstered love seat and large round coffee table with lovely vase and flowers on it. Decor is dark wood, pure white bedding, very calming effect.The flowers were refreshed regularly. There was also a large table which my husband used as a work surface. The bathroom was very large with a separate jetted tub and shower, as well as an outdoor shower - one of the highlights of this hotel!!! The large outdoor shower has greenery growing in and around it, and has a lovely rainshower head - the blooming flowers were so pretty - I saw a hummingbird in my shower one day!!!
The bed was comfy and had really lux feeling white sheets. The hotel supplied a large straw tote and beach towels - the beach was just astepas form our room. On the beach, there are thatched palapas - each has a flag which you can put out of you want service! or you can sit at the small each bar and have lunch or drinks. The food overall is very good although not exceptional, but all ingredients were very fresh and there were many choices. The main dining room is a huge thatched affair with lovely views. Staff are friendly and they remember what you like, whether it is milk for your coffee, a certain wine, etc. There is also an Itailian white table cloth restaurant which was overly air conditioned and too empty when we ate there. Nice guitar player, though. Room service was good and prompt.
The landscaping is lush and lovely, and the arrangement of the buildings, pools, beach etc. very pleasing to the eye.
The overall atmosphere is one of serenity and simple, classic, low key comfort. It is luxury without glitz. It is soothing, filled with blue water, lovely views, and good service. Lovely.

Room Tip: The superior rooms with patios are in a wonderful location and the patio itself is a treat - I had b...
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  • Stayed January 2012, travelled as a couple
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    • Location
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Helpful?
1 Thank Cambridgtravler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, 5 May 2012
Dear Guest,

We really apreciated every single word you wrote on your comment, thank you very much for coming and hopefully we can have you back very soon.

Warmest regards,

Henry Walther
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guadalajara, Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 April 2012

My wife and I had beeing planning this trip for a long time and we found that the Presidente Cozumel has snorkeling facility just ourside your room, this experiebce was very nice. All the Staff at the hotel are very Friendly and help you in all you need.
We are ready to come back to the hotel and invite some friendas

Room Tip: The rooms with the ocean view are the best.
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  • Stayed April 2012, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GustavoE150798
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, 2 May 2012
Dear Guest,

Thank you very much for your visit and for taking the time to sharing your experience you had. I am sharing your nice comments about our service with them.

We are going to be ready as soon as you decide to come back, hopefully in a near future.

Warmest regards,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado Springs
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 April 2012

My wife and I researched a long time for a hotel in Cozumell that offered a relaxing atmosphere with good food and most importantly one that has snorkeling right off the beach. We found it at this hotel. The service was GREAT and the staff VERY FRIENDLY and HELPFUL. The Concierge, Carlos, was very helpful with information and serivce before we arrived and during our stay. Guest Services, Jorge Luis, was very helpful and committed to our comfort. The restaurants had the most friendly waiters. While at the beach, your personal belongings were very safe and the service at your lounge chair area was great - within a minute of putting out your flag, a friendly waiter was there to service you. Our stay was excellent.

My only concern or complaint about our stay was the attempt to have us attend a high pressure condo/timeshare presentation during our check in. We refused but that experience of the pressure to join a session and get discounts on thing put a damper on our vacation and our stay at this hotel. My advise - if you are asked to get an overview of the hotel during your check in - REFUSE IT as it will be an attempt to bribe you into a high pressure sales opportuntiy.

Room Tip: Most of the ocean/beach view rooms are obstructed with lots of palm trees. Stay in the main buildin...
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  • Stayed April 2012, travelled as a couple
    • Value
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Helpful?
1 Thank Dave G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, 28 April 2012
Dear Valued Guest,

Thank you very much indeed for your comments about our staff & Resort.

Hopefully, we can have you back to your temporary residence very soon.

Warmest regards,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cockeysville
Level Contributor
170 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 25 April 2012

Setting is perfect. Able to walkout to the ocean in several locations - a wonderful boon! Wonderful sand! Snorkeling access is probably the easiest I've ever had - the stairs were easy and not at all slippery! Tropical garden effect and well thought out walkways give it an old grand dame resort feel. Exercise room was great. Rooms were extraordinarily nice. As an ambassador, all the extra treats were great fun and a daily little surprise. View from suite was incredible. Pools, particularly adult pool, were nice. Adult pool was like having your own private place. Even the pottery painting lady at the other pool was nicer and friendlier than any we have had in 25 years of cozumel visits. Staff could not be nicer. Front desk was extremely accommodating. Bellman incredibly nice and helpful. Even timeshare type sales people were nice. Best part though had to be hanging out on the beach under thatched umbrella with wonderful rolled towel pillow under head - occasionally walking in to the ocean to cool off. Felt like we were the only ones there, but observant staff was always there to bring a towel or drink. Restaurant and bars were good, but pricey. The family sized guacamole may be the best on the island! Desserts - opera cake-was amazing. Tacos with the meat and fruit were a big hit!
Believe that 1200 pesos for a very average cup (not fancy, fruit decorated glass) absolutely nothing special sangria a bit outrageous. Also seemed that service was not as good when we requested just plain water - at one point needed to ask 4 times for a refill on water.

Room Tip: Inquire about food/drink plans
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JV G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review, 25 April 2012
Dear Guest,

Thank you very much for your visit and for taking the time to sharing your experience you had. I am sharing your feedback with all my staff in order to take note about everything you kindly pointed about our service.

I look forward to see you in a near future celebrating not just a second visit.

Warmest regards,

Henry Walther
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Presidente Inter-Continental Cozumel Resort & Spa

Property: Presidente Inter-Continental Cozumel Resort & Spa
Address: Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Cozumel
#3 Luxury Hotel in Cozumel
Price range (per night): ₹ 15,179 - ₹ 63,428
Hotel Class:4.5 star — Presidente Inter-Continental Cozumel Resort & Spa 4.5*
Number of rooms: 220
Official Description (provided by the hotel):
Presidente InterContinental Cozumel Resort & Spa is the perfect balance of energy and ease. Adventurers love the scuba centre and nearby Chankanaab Park. Bringing the kids? The resort s Chiqui Club will keep them busy all day. When you want a slightly slower pace, you can head for our stretch of white sand, the exotic Mandara Spa or Cozumel s shops.After a 25 million dollar investment, this resort offers upgraded facilities and a unique vacation experience for the discerning traveler. The place to discover three experiences: great Dive, unique Spa treatments and Golf. ... more   less 
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Also Known As:
Presidente Intercontinental Cozumel Resort And Spa
Presidente Intercontinental Cozumel Hotel Cozumel
Intercontinental Cozumel
El Presidente Cozumel
Cozumel Presidente

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