The condo was as shown online: clean, and well appointed, with a good location relative to the pools and beach. The unit could use a bit of "freshening up" with regard to bed pillows, towels & linens, and minor touch-ups due to general wear. A table and lounge chairs would be a welcome addition to the patio; it would have been nice to enjoy morning coffee or meals outside. Please repair the outdoor ceiling fan and light fixture!!
The customer service provided by the rental agency rep was exceptional! Javier adressed our concerns regarding the freezer and wifi in a timely manner (whithin an hour of our call) on what should have been his day off!!! He resolved our wifi issue promptly, and brought in a repair man to fix a minor problem with the freezer. The freezer was repaired within two hours of our call--on a Sunday, no less. Javier checked in with us regularly during our stay to see if we needed anything or had any other problems, but wasn't intrusive.
I rated the rental at 4 stars, based largely on location and overall experience; if the issues listed above were resolved, I would rate it at 5 stars. We would stay here again, and recommend this rental to a friend.
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