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AudePayette

We will not book this hotel ever again

Review of The Sens Cancun
2.0 of 5 bubblesReviewed 4 weeks ago
We (3 x 35-year-old women) based our selection of this hotel on the incredible reviews. We also wanted to be close to Cancun as I have never been to this part of Mexico. We usually go on vacation to all inclusive 2 times/year all over the Caribbean.

The beach is not as per the pictures on any websites. It is very small, and the water is yellow/green in front of the hotel. The section where it is permitted to swim is small and is also where you can use kayaks so not that pleasant.

We are currently there so our stay is from Nov 6-13, 2024.

99% of the persons in the resort are Mexicans. The food at the buffet is catered with this in mind. The restaurants are all excellent and very easy to book through the app.

There is a lot of kids everywhere.

The main pool is very small, not in the sun and it was always full.
There is a 2nd spot with pools that needs to be reserved which is also in the shadow.

There is one discothèque, and it wasn’t clear when it was open.

The service everywhere is excellent.
Everyone is very nice & attentive. Drinks are the best part of the resort.

You can use the ferry 5 minutes from the hotel to go to Isla Mujeres (USD 34 both ways). It is way cheaper than booking a full tour. Once, on the island, you can have a chair at any restaurant/hotel if you buy for a minimum of x $. The beach is amazing!!!!

Downtown Cancun is 10 minutes away on a bus ($1/each way) and very easy & fun to go to.

***We would not book this hotel again. If you look at the reviews, you can see the Spanish names of the reviewers, so it is probably why the rating is so high***
Date of stay: November 2024
Trip type: Travelled with friends
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oasis Hotels and Resorts, Director General at The Sens Cancun, responded to this review
Responded 3 weeks ago
Dear Guest,

Thank you for sharing your comments regarding your stay at our resort. It is a shame that your time spent with us did not meet all your expectations.

We appreciate your comments, and we are truly sorry we were not able to meet your expectations. Thank you for letting us know about the inconveniences you had so we can enforce the service, as your comfort and satisfaction are really important to us.

Regardless of these issues, we are happy to know you were able to enjoy our personalized service. Our staff works hard to make every one of our guests feel at home and make sure they have an amazing experience

We hope to have the opportunity of welcoming you back in the future so you can enjoy the changes we are implementing.

Cordially,
Eduardo Pérez, The Sens Cancun Director.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 15 October 2024

The experience was entertaining and the food was amazing. Our waiter Bartolome made it even more memorable. It is an experience for all ages, young and old. I recommend this restaurant as a must try for everyone. It is something I have never experienced before.

Date of stay: October 2024
Trip type: Travelled as a couple
Thank Meander53992860238
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oasis Hotels and Resorts, Director General at The Sens Cancun, responded to this reviewResponded 18 October 2024

Dear Guest,

We are pleased your stay with us has motivated you to share such a great review about our hotel.

We are delighted to hear that you thoroughly enjoyed both the quality of service and the exquisite cuisine provided by our chef. It is an honor for us that you recognize the effort and dedication of our staff to make each culinary experience memorable.

We will be delighted to welcome you back and continue to exceed your expectations with each visit.

Cordially,
Eduardo Pérez, The Sens Cancun Director.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2024

Great destination for a family and friends trip! If you are looking for a great to stay in Cancun with your family and friends The Sens is the place to go!!! Thank you to everyone who made our stay so special your team is outstanding. We will be back

Date of stay: August 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DaniMcGinley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oasis Hotels and Resorts, Director General at The Sens Cancun, responded to this reviewResponded 9 September 2024

Dear Guest,

It gives us great pleasure to know that you enjoyed your stay with us.

We are delighted that you had an excellent experience with us and that you have been able to enjoy the facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise.

It was a pleasure to have you as our guest and we hope you can visit us again soon.

Cordially,
Eduardo Pérez, The Sens Cancun Director.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2024

We went 6 nights to the hotel,

At firsthand, the employees where the best, since the beginning to the last, their recommendations and tips in a wholesome way

I can’t remember all the names from the staff, but the sales team the lady that is in the morning, she help us a lot, the guy from the concierge team, ma men, I sincerely ask him a lot to make my girlfriend’s birthday the best day, and thanks to him it happens, the lady’s from the cashier I bothered her a lot to get tips for the employees from the restaurants sorry 🫣

But I love all

My best regards Enrique Gonzalez
1317
August 22-28

Room tip: If you want to have a great holidays, this is the place, and also if you like beverages, mister Antonio at the first pool, it’s a master
Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Enrique G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oasis Hotels and Resorts, Director General at The Sens Cancun, responded to this reviewResponded 30 August 2024

Dear Guest,

We are pleased your stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable, our team works hard to satisfy our guests so they have incredible experiences.

It will be a pleasure to receive you again and continue to exceed your expectations.

Cordially,
Eduardo Pérez, The Sens Cancun Director.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2024 via mobile

The service at the restaurants was phenomenal. Angel was great accommodating our large group at one table for breakfast every morning.
The bartender on the beach was fantastic and making our specific drink requests.

It was also very nice to have a private bed on the beach.

Date of stay: August 2024
Trip type: Travelled with friends
Thank briankT7778ZN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oasis Hotels and Resorts, Director General at The Sens Cancun, responded to this reviewResponded 26 August 2024

Dear Brian,

We greatly appreciate your kind words about your experience at our hotel.
Thank you for highlighting the qualities that made your stay unforgettable. We are glad you enjoyed the restaurants, facilities, entertainment, and personalized service we offer.

We appreciate the special mention you make to our colleague Angel, no doubt he will be very pleased to read your kind comments

Thank you for choosing us and sharing your positive experience.

Cordially,
Eduardo Pérez, The Sens Cancun Director.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2024 via mobile

This hotel never disappoint us, always is nice to return to the sens. Our suit was big and have a jacuzzi in the balcony that’s allow us to have a nice time during the sunset during we enjoyed a Champaign before dinner time. The housekeeping team did a great job decorating the suit with balloons as we were having a birthday celebration. The food in the outlet is outstanding with impecable profesional services. The staff knew about our special birthday celebration and make everything special for us.
We were with friends who also were treated very well making special touches for them too. I highly recommend the sección where is the balinese bed they have a bar in this sección and the bartender and server on the beach club are amazing and on top of everything. Santiago was our server in the beach club this guy know about service and the bartender I don’t remember his name makes the best margaritas ever we had a lot of fun in the private pool they have on the beach club. Our server for breakfast Angel is the best he was waiting for us with mimosas every morning and the service was excellent thank you Angel!
You mush try the sushi place it is a nice restaurant great cocktails And the sushi amazing ! Thank you so much Oasis sens for such an amazing hotel and make us feel like home !
I don’t want to forget about the beach the water is clear clean and refreshing !
We had a bless!! Thank you
Mike from Vail Colorado !

Date of stay: August 2024
Trip type: Travelled with friends
Thank Miguel A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Oasis Hotels and Resorts, Director General at The Sens Cancun, responded to this reviewResponded 26 August 2024

Dear Miguel,

Thank you very much for sharing your experience in our restaurant.

We are delighted that you had an excellent experience with us and that you have been able to enjoy our great variety of restaurants, which have worldwide recognition, as well as, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise.

It is a pleasure for us to know that you chose us to celebrate such a special date for you. We highly appreciate your kind words of recommendation and hope to welcome you again soon.

Cordially,
Eduardo Pérez, The Sens Cancun Director.

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