room towels were not replaced when left on ground like the sign says, mini bar not restocked unless you call front desk, air conditioning could not keep up it was not that hot the week we went and it still couldn't get below 75f, toilet doesn't flush well, called front desk for new towels but never came, beach towel huts were not open some days and when they did open they ran out quickly. We brought a double stroller and there is no ramp to get to other resort either 2 flights of steps or walk thru the beach. There is an app to book restaurant dinners but you cannot book them you just send in requests, so many times our "booking" was not confirmed. The restaurants ran out of some foods just about every day, they also reuse the same food for the next day which makes some food dry out and not eatable. We had heavy ran one day and the elevator pit was full of water, when you took the elevator to the bottom floor water would come thru the floor! they let the elevators run all day like that, I only used them one time and had to walk up 6 flights of steps because I didn't want to put myself or my family in danger. I am sure I am forgetting a couple things but the resort is just falling apart with leaks everywhere from air conditioning units, plaster falling down, they fix it by placing a bucket on the ground and it was there all week.

Me and my family have been to Cancun at least 10 times and have stayed at different hotels each time. This hotel was at the bottom of my list and I usually don't like leaving negative reviews but just getting basic things like bath towels was an issue. The cleaning people would take the towels from the room and not replace them. They advertise like 9 restaurants but half of them were closed daily, this made it harder to book a reservation for the sit down restaurants. The buffet food was not good. Most the staff didn't seem to want to be there and only were friendly when trying to get you to go to the "90min breakfast" which is a timeshare scheme that last half the day (don't do it). The rooms are very out dated and I saw a roach once in our room when we first arrived. I didn't see a Kids club as well. The pool and beach were ok. If you like waves at the ocean though there are none in this area.

We enjoyed Cancún. It was our very visit to Mexico and we had our 2 toddler boys🤯 that won’t stop running around. The place was safe and comfortable. We also ware able to find a Nany even tho our request was last minute and she was amazing! Our older son asked even after we left. ‘ where is my new friend’🥰. We loved our stay all in all.