Buffet food was better than previous reviews. Service was excellent, rooms clean. Only two small elevator's delayed getting up and down. Make sure you go to White Box restaurant, amazing!! Beach drink service better than the best!!
MakiTako restaurant was amazing also. Reservations required for Los Agaves and Careyes. Skip Los Agaves, food ok service fair, air conditioning bad. Careyes amazing food and service. Going back soon, I hope!!

Our family decided to skip cruising this year to go to Cancun so my sister can experience the all inclusive Mexico resort. We are total of 15 people including 3 teenagers and others ranging from 4yo to 11yo.
Our first impression when we check in was ok. Nothing out of ordinary for the place. Clean, neat layout grand entrance and spacious. We love the coconut/palm trees. Check in is easy and staffs are friendly. The overall English speaking is modest. We received our wristbands and explanation of all benefits if using other amenities within Oasis families location outside of Grand Oasis Palm resort so we are pretty happy. The guests staying there are almost 80% Spanish speaking (South American and some Mexican) probably due to Copa America cup. We were definitely a minority for English speaking group. Seemed like they are focused more on Spanish speaking audience. Most outdoor staffs and housekeeping staffs are not able to communicate in English well. The lady who cleaned our room cannot understand clearly what we say ..even with simple "can we have an extra Conditioner bottle, or a towell". Our kids accidentally broke the mouthwash glasses in the restroom and we asked to have them replace from day 2 until we left. No one bring the replacement cups over.
***Now is the not so good part.
- The rooms are small and dated. (we were on the 4th floor looking down the pool on the Grand Oasis Palm area) and if we want to have better ocean view then we have to pay upgrade to get a better view room which we did not do since we don't do anything else in the room beside sleeping.
-The elevators are small but we don't care since we enjoy walking the stair anyway.
-WIFI is NOT free as frontdesk people announce even at lobby area but if you step to the side where the customer service table located then you can nicely ask the rep to give u a Wifi access key for 2 devices in the room which we found very bizarre!!! They don't provide our statement when we check out which is a no no.
- Pools open very late (the front one is 10AM!!!) and close early (8PM)
- Mini bar drinks are free but not the knick knack. A "Chocolate bar" is not free while you can chuck many cans of beer you want.
- Kids club is very well accommodating but we didn't send our kids in there since they are more into swimming in the pools and build sand castle on the beach.
-Nightly shows are good overall.

*** Here are the bad and worst part:
- Making restaurant reservation is a nightmare!!! Phone never work and we have to stay in line to make reservation for our family (Las Agaves) for an hour. The worst part is most restaurants refuse to accommodate big group (15 people) at once due to space limited..but this is totally a disservice to a family reunion. They encouraged us to book multiple rooms in their resort but not able to accommodate restaurants unless we do buffet which no one can stand the same kind of menu after 3 days.
- Buffet menu and quality (Sisal and Las Palmas) are not impressed and the Las Palmas has very small space with about 8 outside tables. The wait table staff was very nice and she got nice tips for taking care of us.
-The Las Agaves and La Bamba (seafood) are good but strong Mexican influence style most of the time (you won't see much of American, Italian, Thai, or Chinese). Waiters are nice and well service. Dos Lunas is an Italian pasta place that offered good space and food is good.
- Outdoor bars are decent and on par with the Crown Paradise where we stayed in 2012. But 1 bar and 1 swim up bar for 2 resorts (Grand Oasis Palm and Grand) are not able to accommodate the crowd during lunch hour. A Sushi roll order can take up to 20 min wait.
- The Japanese restaurant "Maki Tacos" is the worst service we ever experienced. They try out a new concept of "cozy sitting environment" but the restaurant only serves 50 people max hence the gal flat out refused to serve us for 2 days despite our effort to make thing easy for her (we don't care to sit together, we only need 3 tables). She failed us the 3rd time. Our group showed up separately and early according to her advice (6PM dinner time) and she only allowed 13 people in and 2 had to sit outside waiting for another 40 minute to cause my brother in-law to take his daughter to eat pasta. Sushi rolls are ok and very little ginger/wasabi. Waiters are professional, friendly, and their English is better. Seaweed ice cream dessert is awesome!
I'm working for Holland America & Seabourn cruises- hotel operations for over 10 years. I'm sure that wait table person would be fired/reprimanded if this happened on the ship(s).
Overall experience are ok since we don't want to compare to cruise products/services. We understand things can be different from one person to the next depends on different needs. There are lots that need improve (quality service, food quality) if they want to attract more tourists back to stay with them with high price tag. Our family decided that we will try other chains if we want to do reunion in Cancun again.

What makes this hotel stand out is probably the kids club! They have a huge variety of activities for them to play and they have great staff to take care of them. They buffets have a kids section with food for them it's great. The only aspect I didn't like was that the pools close at 8pm which is a bit early given that there's still sunlight