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Reviewed 13 March 2012

We stayed here from Sun March 4th to Sat March 10. We arrived around 11:45 and check in was short and our rooms were ready. We were on the 10th floor over the lobby. Room was very nice, but as in most with hallways inside the hotel, you can hear everything. You could hear someone's alarm 10 doors down. The walls are thin and you can hear your neighbors, plus the noise from the disco or outdoor bar till early hours. The noise wasn't so bad that you couldn't sleep thru it tho.
We ate breakfast at the Las Palmas and were taken care of by Edwin every day he was there. We usually find one or two waiters for each restuarant and stick with them. Edwin was great, bringing special drinks and making funny hats for us. Breakfast was pretty good, Best pancakes and bacon I've had while in any Mexican resort. Everyone was very friendly and eager to get you what ever you wanted.
Lunch was mainly at the Meiican Buffet. Didier (spelling?) took very good care of us, we were a group of 9 + a baby. He made sure our drinks were full and had everything we needed. They had a pretty good variety, and most of the items were good. Onion rings, fried zuchinni. beef kabobs, fajitas, chicken, fries, even chicken wings. Our first day there we ate at the Seafood restaurant, one of us ordered crawdad soup, very interesting, the kids got a kick out of the "whole" crawdads. We had fish fingers, (very good), whole fried fish,(very good), and someone ordered the octopus/seafood mix and they really liked it. Service and food was slow, but we arrived there when they first opened and they weren't ready for us.
We tried the Dos lunas for dinner, but their food and service was lacking. They really didn't want to seat all of us together. My daughter and her husband didn't go in so the rest of us could sit together. There wasn't much we wanted to eat there. We left about 15 minutes later very dissatisfied.
We were very happy that there was a hamburger/hotdog cart right by where we camped out on the beach everyday. The kids ate alot of ice cream and popcorn that week. The girls that worked these carts were never annoyed at our kids repeated requests. One girl was especially nice, I did not get her name, and she wasn't working the day we left to say goodbye. She even recognized us on the street going to catch the ferry, and stopped us to say hello.
We did go to the snack bar on the beach that served chicken nuggets (sometimes) hamburgers, hot dogs, nachos and cheese, fries, and onion rings (sometimes). There was usually a long line, because this is where alot of people hung out at the activity pool. The cooks didn't seem to be too friendly, so mainly stuck to our hot dog cart on the Grand Side.
Dinner was a different story. You can make reservations at several restaurants, but one does not allow children under 12. (Careyes) Our kids were at kids camp, but we had a 1 yr old baby. No kids so we didn't go there. Both buffets for dinner we found lacking. Their lunch choices were much better than dinner. The first night we ate at the Los Palmas. It's a Brazillian type restaurant. Alfredo and Ignacio took very good care of us and we were offered all the types of meat they served. It was pretty good. Our second visit there wasn't as great. Different waiters and less meat choices.
The best choice for dinner was at The Beach Club. You had to make reservations, but we did not have a problem eating at 6:30. Even though the coincerige told us we all could not sit together, the manager pushed the tables together for us. Pedro was our waiter, and he was great! ( as well as Rafael) He talked very good english and we had a great time. The filet and shrimp was great!!! This was the best food we had eaten. We ate there twice, and got the same great service and food. During the afternoon this restaurant serves grilled flank steak and chicken. if you'r lucky Edwin or Daniel will wait on you.
As you can probably tell, food is important to us as well as friendly waiters. The grand side has a very nice pool, sometimes too shady, the other side has a very nice pool with a swim up bar, shallow spot for kids and activies. The beach is rocky at first, but it is shallow, only one way to walk on the beach, but it's a nice walk as far as it goes. The Grand side has part of the beach roped off for Grand customers, with nice chairs and beds to lounge on. They have plenty of shade when you have had too much sun. Jorge will get you a drink if you're thirsty. Live music at night by the pool, music thruout the day at the bars/restaurants.
They have a great kids club! Our kids loved the girls and their programs. They made pinatas, alien masks, got their face painted and even had a mini disco. They have a small pool with a waterslide. (you have to be so tall for the waterslide)
Overall we had a great time, met some great people, both workers and travelers. Even though there were a lot of spring breakers, we had a great time, just wish the buffets were better at dinner.

Room Tip: you might want bayside instead of the ocean view because of the noise at night. My daughter was bayside and she had a very nice view of the bay and the busy street.
  • Stayed: March 2012, travelled with family
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2  Thank PammyK55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2012

Staying at our Mexican home is always a pleasure. We spent two weeks at the Grand Oasis Palm in February, 2012. This marks our fifteenth stay at either the Palm or the Grand Oasis Palm. We meet many people who return every year.
We keep coming back for many reasons: the honest, hard working, friendly staff, the cleanliness and safety of both the buildings and grounds, super service and the excellent food. The resort is both a convenient and secure location. Our room had a beautiful ocean view with excellent air conditioning, a very comfortable bed and dedicated staff who meticulously cleaned the room and refilled the fridge every day. We have never had any health issues whatsoever with the food and water served at this hotel. I would like to see larger flat screen TVs, the current ones are quite small.
Try the Brazilian restaurant and the brand new steak house beside it if you are a carnivore who enjoys superior cuts of meat. There are also lots of fresh and exotic salads, fruits and veggies available at the many restaurants.
Even though the Grand Oasis Palm was practically 100% occupied we did not face any long line ups at restaurants and the pool and beach were both very relaxing.
The Spa is very restful and a great place for mani/pedis and massages. For a small fee you can also rent a two-person Jacuzzi on the Spa grounds. They are very quiet and private.
There is a brand new tequila bar with heritage decor and a wide variety of tequilas. The sea food restaurant on the beach, which is open for lunch and supper, serves wonderful coriander soup and superb shrimp cocktail. There is also a brand new restaurant with authentic Mexican cuisine which is simply not duplicated in most North American cities. Well worth a reservation.
The hotel is a five minute walk, just across the bridge, from the place where the ferries go to Isla Mujeres and the pirate ships depart every night.
The hotel is on the main public bus route going both to the center of the hotel zone and downtown Cancun. Service is frequent, safe, cheap and reliable.
If you are celebrating a special occasion or event, consider hiring one of the beach photographers on site. They capture your special moments and you only pay for the pictures you like. They put the pictures on a CD. Abi was our favorite. We now have some beautiful professional and reasonably priced photos to remind us of our 41st anniversary!!
Next year we plan to spend an entire month back at the Grand Oasis Palm.

  • Stayed: February 2012, travelled as a couple
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3  Thank DOCTORSUE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2012

After spending one night at the Oasis Palm next door, we upgraded to the Grand (part of the resort but a separate building). The upgrade cost uf $520 USD for l3 nights. The view of the ocean was better at the Palm than at the Grand in our specific location.

PROS;
Nice lobby. Far nicer room with large bathroom, double sink vanity, bathtub, better furniture, bar fridge stocked with soda, beer and water daily. Excellent housekeeping by Miriam. Also access to the Piano Bar and Brazillian Restaurant on the premises. This restaurant was open for breakfast and supper, both buffet style. An omelet station, lots of fresh fruit, cheese, wide selection of juice, bread rolls, hot items, etc. Not a very large buffet but sufficient choices for breakfast. Coffee service at your table. Good waiters. SUPPER BUFFET: Small but good selection of salad and hot items. Waiter brings meat on a skewer to your table and you can select beef, chicken, pork, turkey, etc. This Brazillian restaurant is open only to guests at the Grand and not those registered at the Palm.

POOL; Nice large pool which is clean. A few days the water was a little too cold to swim. As in many resorts, you had to get up at 7:00 AM to get your favorite spot, especially if you wanted some shade. There are also a number of shaded cabanas.

BEACH; There is a small area roped off for "Grand" guests but most people use the main beach in front of this area which is closer to the water. Vendors are on the beach but are not overly aggressive.

ELEVATORS; There are two elevators and we rarely had to wait too long for service.

FOOD; The beach bar serves chicken, ribs, etc. along with beer, cocktails, etc. There is also a hamburger stand in the vicinity which makes great hamburgers and fries. Next to it is an ice-cream stand and fresh popcorn.

Seafood restaurant is a specialty one which requires a reservation but it is also open at l:00 PM for lunch without a reservation.

Mexican buffet at lunch --- it is a large area with indoor and patio seating which overlooks the ocean and is very relaxing. There is a large variety of hot and cold items as well as a grill station. Food is fresh and you can always find something you like. If you enjoy sushi, there is an outdoor section nearby offering sushi selections.

SPECIALTY RESTAURANTS; Be up at 7:00 AM and in line at the Palm lobby to make dinner reservations for the same day. You cannot reserve for advance days. Japanese, Mexican, Seafood --- we tried them all. Some dishes are more tasty than others but overall, we found them acceptable.

ENTERTAINMENT; Three shows per week, some at 9:00, others at 9:30 PM. They include a Mayan dance ritual, circus type show with different acts including adorable trained dogs, and the other show featured Mexican dancers in traditional costumes..

DOWNTOWN EXCURSIONS; Easy to take the bus downtown which stops in front of the resort. They run regularly and cost is just under $l.00 USD. Many different malls, flea markets, etc. Interesting way to spend a day but be wary of aggressive vendors at markets.

OTHERS; Chichen Itza --a fairly long bus ride but worth the experience if you haven't seen it before. It is now far more commercialized with vendors than it was yearsw ago.
Captain Hook Pirate Dinner & Show: DON'T GO. We have done pirate shows in various areas on previous trips and this one was by far the WORST ever. Save your $87 or $l00 and spend it elsewhere.

CONS;
One negative feature is the restaurant set-up as far as location is concerned. We, from the Grand, have to walk to the Palm either indoors through the resort hallways or outside along the pool area to get to the buffet for lunch and/or dinner. Also the specialty restaurants and entertainment are all located at the Palm side of the resort.

CONCLUSION
This resort is a somewhat different set-up than most resorts. We are definitely glad that we upgraded to the Oasis Grand from the Oasis Palm but we did not like having to go to the Palm for meals and shows. The Grand pool area is very nice and less crowded than next door. Guests staying at the Palm cannot come and use the pool at the Grand, and are asked to leave when their wrist bands are seen by pool security (they haven't paid for the upgrade). They also cannot use the Brazillian restaurant for lunch or dinner. All staff were friendly and accommodating with the exception of Front Desk staff.

All in all, for the price we paid, it was fair value.

.

  • Stayed: February 2012, travelled with friends
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3  Thank MKS2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2012

We got to stay at the Grand Oasis as part of a Cancun vacation package. The room on our side of the hotel (the building around the large, rectangular pool) proved to be ample, comfortable and clean. A/C works satisfactorily. Beds are great and the pillows are not too soft or too hard (the way I like it). Same of the bathroom, water pressure was good and constant.

Our package included the "gold" all-inclusive hotel bracelet, sort of like an all-access pass. Your bracelet color (and privileges) may vary according to the package or plan you get to buy, but honestly the only real difference is that of being able to reserve spots on certain hotel restaurants and get more selection of alcoholic beverages, and of the reserved restaurants we tried we concluded you won't miss much if you don't go to these, as the buffet selections of the remaining "open to all" restaurants is consistently great, varied in cuisine and often fared better than the a la carte options you had to make reservations for. The Oasis features all of the all inclusive standards - daily shows, bars/discos, entertainment for kids, thematic restaurants to choose from, and two large pools, one of them with wet bar and of course a beachfront bar as well. The hotel's beachfront, while very well kept and clean, isn't arguably the most stellar view you can get, but you can walk around and explore on your own other fronts, or hop on the very efficient Cancun shuttle buses all the way down to Playa Delfines, which I recommend wholeheartedly.

Location: The Oasis is about 8 minutes by shuttle bus from Cancun's hotel zone "downtown" (where Coco Bongo is) and about 10 minutes (also by shuttle) from the "real" Cancun downtown, where the famed Mercado 28 is. Bus service is very efficient and most buses have A/C and wifi in. If possible, avoid rush hours as the buses can come packed in either direction at those times.

Probably my only real complaints would be that of housekeeping missing out on cleaning our room the first day, but a quick call to the help desk fixed it. And the elevators, which are puny-sized and slow (although we, being on the 3rd floor, often preferred to use the stairs instead). And the weather, which was 50% rain by the time we visited, but that's not the hotel's fault. :) That said, we are very accommodating travelers and we don't tend to complain for every little thing that can happen, but your mileage may vary. In conclusion, a nice choice to spend time in Cancun with friends or family.

Room Tip: Make sure you get a room on the building circumventing the square pool - We've been told the rooms on the adjoining "pyramid" building were not as big, or comfortable.
  • Stayed: February 2012, travelled with friends
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4  Thank betobeto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2012

I totally agree with the last review by Marissa. Just got back from Cancun with my family and had for the most part a great time. Only complaint as Marissa said is check in. Took a lonnngggg time to finally get checked in as they only have 1 person at the check in desk to service everyone. Also first day the one elevator wasn't working but they had it working for the rest of the week. Food was delicious and drinks were plentiful. Beach was great and beds were comfortable. If you have a family of 5 like I do this is a good choice as they let you have 3 kids in a standard room. Highly recommended.

  • Stayed: February 2012, travelled with family
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Thank Sheldon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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