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“Worst Mexcio experience in 5 trips!!!”
Review of Oasis Palm

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Oasis Palm
Ranked #73 of 176 Hotels in Cancun
Reviewed 3 April 2012

Our family has enjoyed several other resorts in Cancun and other areas of Mexico. This resort is below "0" rating as far as I'm concerned. I only have one good thing to say about the experience, and that was a bartender named LINO. He was the only friendly person on the resort. Rooms were old and entire hotel was hot. Food better at Taco Bell than there!!!! Free drinks, but you will stand in line longer than you should. Beach dirty and lots of cigarette butts. We like all inclusives to relax and be pampered. This is not the case at OASIS Palm!!! Our group of 11 will never go back.

  • Stayed: March 2012, travelled with family
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1  Thank Dedra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 29 March 2012

I will begin with the positive. We stayed at this resort and on the advise of several other comments made here, requested a room in the Tower. We got a room on the Penthouse Floor, with spectular views, beautiful bathroom (with a tub), lounging chair and a glasstop table and chairs. The housekeeping was great - the room was great. This resort seems to be a family orientated resort, plus it was spring break..so lots of kids and teenagers. The food was alright, but the buffet is very limited.
The beach however is a heartbreaker. It is very dirty, full of weeds and you can never get in over your head. It is very shallow.
If you are a shopper, this is a great location, just jump on the bus for under a $1.00 and you are at the mall or downtown within minutes.
Service was very polite.

Room Tip: Ask for an oceanview room in the tower.
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  • Stayed: February 2012, travelled as a couple
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7  Thank Hill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2012

hi everyone we staid at oasis palm with sunwing from ottawa paid extra 50$ sunwing premium package for nothing but from toronto or montreal it`s a must .arrived the 15 march around 10 o clock night checked in saw the rooms thought a 4 stars in mexico had more luxur but no but they are fine always hade hot water room was made everyday toilette paper was replaced water in the room so service is fine only 2 a la carte restaurant on the site and both are fish the other 2 are buffets mexicain first day you adjust to what you like the rest of the week it`s fine the burgers are great but well cook only their hotdogs are turkey so different taste ice creme is a blast the bar for espresso or beers only opens at 10 in the morning so if your a morning drinker rent a fridge i suggest if you can book at the grand oasis palm cause the rooms are nicer and you get 3 other restaurant on the site and acces to a big pool with no body in everybody`s in the oasis palm beside on top of it with the grand you have acces to all the oasis in the hotel zone easy by bus 85pesos its a great place close to walmart and markrt 28 (5 min by bus) and close to coco bongo and great shopping center (5 min by bus) beaches are long for walks you could rent (2)sea doos for an hour for 120$ us always deal with us but use pesos for bus if you change your us in pesos go to the barcelo beside or when going to walmart alot of exchage if you have canadian change it here in americain first cause they give less for cad and here you get more for usd when stopping in bars always ask for happy hour (2/1) if he doesn`t want go to the next one they all do it (35pesos) for 2 beers if you take the ferry for the island keep your receipt cause you pay half price in the high tower with them while going to the island don`t rent the golf cart on the boat (45$ usd) when you arrive on the island go left playa north last street right 2 nd street charge you 33$ usd same kart(4 pass) they do have 6 pass didn`t ask the price (bring drivers lic or credit card) but rent one it`s to long to walk and go completly to the other end where they live not where you shop also if you plan on changing usd in banks (island) they want to see your passport biggest wal mart i saw very cheap appleton rhum (142.00 pesos) if you go at sams club bring drivers licence ask a day past
dalphine royal swin 139 usd at your hotel funtastic thats about 12 activities with dalphine plus boat ride food drinks incl beer taxi snorkling towels cabinets to store your things food drinks again from 9 am to 6.00 pm then you bungee it`s 45$ got it $40 then 85 pesos take back the bus easy easy easy place would go there trips for sure the only thing very very quiet a nite not alot to do people are gone at the clubs in town but the good thing is that they wake up late so at 8 am always chaires and palapa perfect suites muchas people
paid $877.00 from ottawa 8 days

patrick tetreault 40 years old
repentigny quebec
wife 38 and 2 daughters 18 -14
if you need more info tetreaultpatrick@yahoo.com

hopes it helps people

Room Tip: take the grand oasis palm better acces to every oasis sites that means you go at the grand oasis c...
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  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank ptetreault71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2012

I will start by saying Cancun is beautiful & am looking forward to going back sometime. However...I would NEVER again stay at the Oasis Palm, nor would the 6 other individuals I was with.
Service and ability to communicate w/ staff was such a disappointment. From the moment of check in, until our departure day, it was one bad experience after another. I'll quickly try to hit some of the bigger points:
The Room: no clock, no working remote, 2 towels daily even though my particular room had 3 of us in it. No iron, no mini fridge as advertised; on those humid days, the warm water that I had in my room was no relief but I guess that's better than the other 2 rooms our group had which had no water at all.
The lobby area is very pretty, however, completely unsafe! Whether wet feet or not, extremely slippery.
On our first morning, my 71 year old mother fell after tripping outside on more of the unsafe structure! This was beyond scary for my mom & myself. As she lay on the cement, bleeding from her face, NOT ONE, NOT TWO, BUT THREE OASIS STAFF WALKED AROUND MY MOM ON THE GROUND & PAID NO ATTENTION TO THE GUEST IMMOBILE ON THE WALKWAY!!!!! (Thank you to the nice man who helped me get her up and back to the room!) Now I have an injured mother in need of some medical attention. When we requested ice from the front desk (for the elderly woman who had just fallen,) we were told to go to one of the bars and get it!!
Talk about false advertisement: At the Oasis Palm, there are 2 restaurants you can choose from (we didn't have access to those directly attached at the Grand Oasis.) 2 choices: 1 sushi & one seafood and steak restaurant. Perfect as my cousin who was along, doesn't eat seafood of any kind. Even the name of our pick for the last night's dinner was Cocoa seafood & steak; guess what....not a single beef/pork/poultry option on the menu...ALL fish!
Recreation staff & bar staff were nice enough; every individual within management/front desk were incredibly rude & had minimal ability to speak the English language.
OVERALL...WE WERE SCREWED AT THE OASIS PALM AND NOT IN A GOOD WAY!!!! I highly recommend to NOT have your stay here! I know times are tough for a lot of us; that's why we booked based on somewhat of a budget. But...if you really want the best experiecne while in Mexico...spend a little extra $$ and go somewhere you'll enjoy!

Room Tip: don't stay here!!
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  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Thank beth m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2012

I love that hotel it was beautiful service was great thankful to all that people that work there I'll be happy to go back :)

  • Stayed: March 2012
    • Value
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1  Thank princesangie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Oasis Palm

Address: Blvd Kukulkan km 4.5, | Hotel Zone, Cancun 77500, Mexico (Formerly Oasis Palm Beach)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#49 Top resorts Hotel in Cancun
#50 Spa Hotel in Cancun
#59 On the Beach Hotel in Cancun
Price Range: ₹ 11,856 - ₹ 29,287 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Oasis Palm 3.5*
Number of rooms: 470
Official Description (provided by the hotel):
"Everything you want in a family vacation for less: that's me! Let me play with the little ones in my Kids Club while you take a break in my Kin Ha Spa - I've got lots of ways for grown-ups to relax while the kids have fun and games.They say I look a lot like my sister resort, Grand Oasis Palm, but my price tag is smaller, and who doesn't love that! Get together as a family and share my Mexican heritage, culture and cuisine; build sand castles on my sandy shore and splash and paddle in my spectacular freeform swimming pool". ... more   less 
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Also Known As:
Oasis Palm Hotel Cancun
Oasis Palm Beach Cancun
Oasis Palm Beach Hotel Cancun
Oasis Palm Cancun
Oasis Palm Beach Resort Cancun
Calinda Beach Cancun

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