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“Still feeling like royalty!!”

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Live Aqua Beach Resort Cancun
Ranked #3 of 176 Hotels in Cancun
GreenLeadersGold level
Reviewed 15 June 2012

Wish we could give a 5 Diamond Plus rating!! Live Aqua belongs at the top of the list, as it certainly lives up to all of the positive reviews we read. You've got to try the Mango Lily... awesome! Even the mini-fridge was stocked daily (part of the all-inclusive)... as much bottled water as you could drink (we took some with us on our excursions), plus a variety of sodas, beer, granola bars, Oreos, and potato chips. The restaurants served bottled water, on request. The staff was very, very, very attentive, without being intrusive. The beach was the cleanest and best maintained for as far as we could see (and walk). Two stand-out employees were lifeguards Maribel and Sulma. Both were serious about the safety of each person in the water. Their counsel allowed us to come back and play in the sea another day. They deserve respect from all of us. Shopping is easy, across the street at La Isla, or catch the R-2 bus and travel with the locals to Wal-Mart and Mercado 28 for 8.5 pesos each way (no transfers). Every meal we had was wonderful. We tried each restaurant, the deli inside the gift shop, and, my husband's favorite, the sushi bar. He was really impressed with the seafood soup at Azur, too. My favorite was the fish and shrimp taco at Sea Corner, a must-try for lunch. Even the hamburger from the pool-side Hotdog Stand was great. Infinity pools (swim-up bar) were very relaxing. The Circo (cirque de soleil) dinner show was magnificent and the buffet was awesome. Our room had a king-sized bed and was very comfortable. Please see "tips" for more room info.

Room Tip: We stayed in room 4012... Not as high up as some levels, but certainly not a problem...our ocean vie...
  • Stayed: June 2012, travelled as a couple
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6  Thank laplayalife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerAQCU, General Manager at Live Aqua Beach Resort Cancun, responded to this reviewResponded 19 June 2012

Thank you very much for sharing your review, which contributes greatly to our improvement. I’m very glad to know that your stay with us resulted in such a pleasurable and memorable vacation.

We are looking forward to welcome you back to Live Aqua Cancun in the nearest future.

Warmest regards.

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6,025 - 6,029 of 9,180 reviews

Reviewed 15 June 2012

This place is amazing. From the moment you enter to the moment you leave you are in the hands of a gracious and professional staff. We wanted a vacation where we could relax and not have to make any decisions. Live Aqua is the perfect place. The rooms were lovely and the beds comfortable. The food was delicious and the service great. Every day we felt "special." Our time here was so relaxing. There was no pressure from time share sellers, but we did take advantage of an offer of a free couples spa day at a 5 star star resort down the road. All we had to do was sit thru the 90 minute sales thingee....... and OMG it was soooooo worth it. Helen at the concierge desk got it all arranged and I'd do it again in a minute. Thank you, Helen!! We love you. However, guests at Live Aqua also praised the spa services right there in the resort. Be sure and try all the restraunts, each one is brilliant. We really loved the ambiance at Azur. Eduardo and his staff made us feel special...... as a matter for fact, he had the chef prepare us a special last-night dinner. THANK YOU!!! The pool area crew is friendly and ever so hard working. We were never without towels, cocktails and smiles. Be sure and ask for their ceviche, it's to die for. The beach surf is a bit rough at times, but Leonel the Lifeguard will keep an eye on you. He even made me a bird figureine made out of the seashells found on the beach. Every morning at breakfast I mentioned to the staff how much I like their coffee. It's the best I've ever tasted. So at our last breakfast, I was presented a gift bag containing a pound of ground coffee so I can enjoy it at home and think of them. I could go on and on, but you get the idea: we got the relaxing vacation we were hoping for and more. Therefore, we are returning next year. So to Helen, Nicole, Eduardo, Ramon, Jesus, Karla, Monica ....and all the staff at Live Aqua ... a big "muchas gracias" and we look forward to seeing you again next year.

  • Stayed: June 2012, travelled as a couple
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6  Thank delrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerAQCU, General Manager at Live Aqua Beach Resort Cancun, responded to this reviewResponded 19 June 2012

Thank you very much for taking your time to share with all of us this review; it’s a privilege to know that Live Aqua Cancun lives up to your expectations in every aspect of the most relaxing vacation: food and beverage selection, facilities and comfort of your room, and certainly, the service, which is the greatest and probably most important element of our resort.

We are looking forward to your next visit; please do not hesitate to contact us for any pre-arrival arrangement.

Warmest regards.

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Reviewed 15 June 2012

This was our first trip to Live Aqua but it will not be our last. The resort offered everything we were looking for to celebrate our ten year anniversary. We spent most of our time poolside. Our wait staff at the pool were Felipe and Jesus both were terrific. The food by the pool was excellent try the shrimp tacos or the grilled shrimp. The restaurant food was extremely good as well. MB was far away our first choice for dinner. We ate there twice and I got the exact same thing both times (calamari, potato soup, ribeye). When we ate at Siete for dinner we were blown away with the waiter making the Mayan coffee. We enjoyed every second of our trip. We didn't get to spend a lot of time in the ocean the red flags were out all week meaning no swimming, but with all the pools provided by the hotel who needs the ocean.

My only disappointment was during the check in process. We originally booked a garden view with a king size bed. However, at check in we were informed that the only garden view rooms available were double beds. So of course we upgraded to the ocean view. The view was fantastic but it was basically the same room we originally booked just with a better view.

Room Tip: We stayed on the 8th floor right in the middle of the hotel it was a very quiet room
  • Stayed: June 2012, travelled as a couple
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Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2012

We stayed over Memorial Day for five nights. There were seven of us there for highschool graduation and ranged in age from 17 to 46. The resort was perfect for all of us and all ages. If we were in the mood to have fun, then we could find it. If we were in the mood to relax and have peace, we could find a spot for that too. Food, drinks and restaurants were perfect along with the fireshow and buffet on the beach. The pools are the best I have ever experienced at a resort with an amazing beach to view at all times. Our room was the Tierra Suite which is like having two complete rooms and two full baths. There were 3 of us in the room. Our room was close to the top and in the center of the resort so our view of the ocean and resort was beautiful. There were two separate, small balconies but we used both of them and there were big enough for us. We visited downtown Cancun nightly and it was a short $1 bus fare each way and seemed very safe. I dont have a single complaint about Live Aqua and it will be the only resort I will go to when visiting Cancun again (and I have tried several).

  • Stayed: May 2012, travelled with family
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2  Thank nursejill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2012

I don't know where to start. My family and I had such a fabulous time at Live Aqua. The food is to die for! Not your typical all inclusive, top shelf drinks and they aim to please.
The staff is amazing! Nancy and Lucia from the Aqua Club made our check in and check out the easiest and carefree transactions I have ever experienced. Fernando and his pool staff really took care of us. They are the best. Make sure you look for Mario Antonio and the macaws. They are beautiful and very photogenic! Also make sure you say hello to Refugio the pool activities coordinator and join him in a game of volleyball.
All the restaurants were great! I especially loved Azur. Thanks to Eduardo and his wonderful servers we were treated like royalty. You must have the mussels in goat cheese!! My favorite. The shore club is also great. Awesome spot if you are a fan of ceviche!
Also make sure you check out the spa. Reasonable prices and trust me you will love it!!
Oh and no one bothered us about timeshares!!!
This is a great place to come and relax. I was in heaven!!!Thank you to all the wonderful awesome sweet darling workers who made my stay unforgettable. Oh and thanks to the lifeguard Leonel for always keeping an eye out and making sure we were safe in the ocean :) I will be back next year!

  • Stayed: June 2012
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2  Thank eltey718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Live Aqua Beach Resort Cancun

Address: Boulevard Kukulcan km 12.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Live Aqua Cancun All Inclusive)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Cancun
#3 Luxury Hotel in Cancun
#3 Top resorts Hotel in Cancun
#3 Spa Hotel in Cancun
#4 Business Hotel in Cancun
#4 Romantic Hotel in Cancun
Price Range: ₹ 27,984 - ₹ 52,649 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Live Aqua Beach Resort Cancun 4.5*
Number of rooms: 371
Official Description (provided by the hotel):
Live Aqua Cancun, a welcoming place, where being is the first part of feeling. Your senses work together. It's a prism of colors, eclectic rhythms, and seductive details. Enjoy the fusion of idyllic days and energizing nights. It is a monument to your arrival to this Cancun Spa Resort. This sophisticated beachfront resort lies along white sand beaches, across the street from La Isla Shopping Mall and walking distance from some of the best restaurants and shopping malls in the city. Exotic drinks, barefoot luxury and activities overlooking the resort's 8 infinity pools are just part of the exquisite details within our All Inclusive concept. Music worships you at every step, with changes in rhythms that match the emotions you feel and the space around you. The sound is never the same, but always relaxing, exciting and harmonic. Arriving, leaving, just belonging makes you sigh with peace. The Aqua aroma seeps into every nook and cranny up to the sky, down to the sea. Return to yourself. ... more   less 
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Also Known As:
Live Aqua Cancun All Inclusive Hotel Cancun
Cancun Aqua Hotel
Aqua Hotel Cancun
Fiesta Americana Grand Aqua

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