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“Great service!!”

CARM Tours & Transfers
Ranked #1 of 340 Tours in Cancun
Certificate of Excellence
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Attraction details
Owner description: CARM Tours & Transfers is your on-site Cancun expert to help with your excursions and transportation needs. CARM Transfers is the safest and most reliable transportation option for Cancun, the Riviera Maya, and the ferry to Isla Mujeres.
Reviewed 2 weeks ago

Everything was laid out/explained clearly on the website and in the confirmation email. Everyone showed up exactly when they were supposed to. And they accepted last minute reservations the night before our flight... I really have only good things to say about CARM. Would highly recommend!!

Thank Alex L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CARM-Tours-Transfers, Owner at CARM Tours & Transfers, responded to this reviewResponded 2 weeks ago

Thank you so much for leaving taking the time to leave us review here. We really appreciate the time spent as we are always striving to improve our services. So, we are so happy to hear such great feedback on our customer service team, the booking process, and drivers! We are so glad your transfers were prompt, and stress free. And we hope to see you again when you are in the area-we are at your service any time! Saludos!

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Reviews (1,692)
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"ferry tickets"
in 173 reviews
"isla mujeres"
in 358 reviews
"cancun airport"
in 279 reviews
"earlier ferry"
in 41 reviews
"excellent service"
in 150 reviews
"return trip"
in 79 reviews
"transfer service"
in 51 reviews
"holding a sign"
in 31 reviews
"always on time"
in 57 reviews
"great communication"
in 23 reviews
"worry free"
in 18 reviews
"via email"
in 35 reviews
"flight was delayed"
in 20 reviews
"air conditioned van"
in 17 reviews
"within minutes"
in 31 reviews
"great company"
in 25 reviews
"went smoothly"
in 17 reviews
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37 - 41 of 1,694 reviews

Reviewed 2 weeks ago via mobile

Trina and her drivers provided a great service. From the time I booked our transfer, Trina replied in minutes. Once we were outside the Cancun airport, our driver was easily found and off to the ferry we went. On the way back to the Cancun airport, we took an earlier ferry which got us to Cancun a hour earlier than our pickup time. I talked to another Carm driver and explained we were early and he said our driver would be there in 5 minutes, within a few minutes, we were loaded and on our way to the airport. Very satisfied customers.

Thank Rhonda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CARM-Tours-Transfers, Owner at CARM Tours & Transfers, responded to this reviewResponded 2 weeks ago

Customer service is our #1 priority, so, we are so happy to hear that you had a great experience with our customer service and that we were able to accommodate an early departure on minute's notice! And thank you so much for taking the time to write this review. We are so happy we were able to provide you with excellent service ,and hope to see you the next time you are in our area!

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Reviewed 2 weeks ago

Our flight was delayed by 5 hours. CARM tours tracked our flight and was there on time when we landed. We did'nt even had to communcate with them. Thanks !
Plus, it was our first time in Mexico. They send us a lot of pertinent info by e-mail, before our departure. That was appreciate.

1  Thank Patricia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CARM-Tours-Transfers, Owner at CARM Tours & Transfers, responded to this reviewResponded 2 weeks ago

First, we want to thank you for choosing CARM Tours & Transfers for your transportation on your first visit to Mexico! We know how stressful international travel can be when the unexpected occurs. So, we track all incoming flights as we know delays can occur and you may nor have communication available.. We are always here to help in any way we can. We truly appreciate your business and the time you took to write us a review. We look forward to seeing you again soon!

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Reviewed 2 weeks ago

CARM is the one to go through for ground transfers in Cancun. They are easy to book and always on time. They are waiting when you arrive and quickly whisk you to your destination. Trina who handles the booking is very professional and communicative. We always feels safe and cared for!!! Plus - the price is cheaper than a taxi. (which you don't want to do!)

1  Thank Dianne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CARM-Tours-Transfers, Owner at CARM Tours & Transfers, responded to this reviewResponded 2 weeks ago

Thank you so much for leaving taking the time to leave us feedback. We really appreciate the time spent as we are always striving to improve our services. So, we are so happy to hear such great feedback on our customer service team, the booking process, and drivers! We are so glad your transfers were prompt, and stress free and that you found it a great value. And we hope to see you again when you are in the area-we are at your service any time! Saludos!

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Reviewed 2 weeks ago

From the first touch to the last, CARM was perfection. Easy process to reserve online (and when i messed up the return info Trina quickly assisted with the credit), driver was waiting when we arrived at Cancun, and the trip to the ferry terminal was fine, despite horrid traffic.We used the service to buy ferry tix in advance, which sped things up. It was a nice touch to offer the option of water or beer for the ride...after a long flight the cold water was just the ticket. Hope to visit again soon and will definitely use CARM again.

Thank pollyhop22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CARM-Tours-Transfers, Owner at CARM Tours & Transfers, responded to this reviewResponded 2 weeks ago

Thank you so much for leaving taking the time to leave us such a detailed review. We really appreciate the time spent as we are always striving to improve our services. So, we are so happy to hear such great feedback on our customer service team, the booking process, our vehicles, and drivers! We are so glad your private transfers to the Gran Puerto Juarez Ultramar Ferry Dock were prompt, and stress free and that you found our add-ons a great value. And we hope to see you again when you are in the area-we are at your service any time! Saludos!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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