My wife and I left the kids at home for our trip to the Riu Palace Las Americas in the latter half of April this year. We arrived late, and check-in was very prompt. We were upgraded to an oceanfront room on the 8th floor. It did not have balcony (none of the 8th-floor rooms do, I don’t think), but that didn’t really bother my wife or I.
I signed off on a card saying they’d charge me $50 if I lost my in-room safe key, but the front desk guy never gave me the key (I assumed it was already in the safe in our room). When we got up there, I discovered that the safe key wasn’t there, so the next morning I apprehensively went down to the front desk to ask about the key. I guess I thought there might be some problem, as I wouldn’t be able to prove that they hadn’t given me a key upon check in. There was no problem at all: they apologized when I explained the situation and immediately gave me a key.
I felt a lot better about the hotel after that, and I continued to feel good about our decision to book the Riu Palace.
I found the food, particularly the a la carte restaurants, to be much better than I’d anticipated. I’m not a picky eater (I like all kinds of food), but what I don’t like is crappy buffet food, and for the most part I didn’t find that here. There was an abundance of protein in their buffet: beef, chicken, fish, shrimp. There was also a lot of cooked vegetables and fresh fruit. I’m a healthy eater, and I had no complaints at all, breakfast, lunch, or dinner.
The service was really impeccable—the waiter and waitresses were genuinely friendly.
One night they had live music at the steak house restaurant, which was nice.
The mixed drinks were very good.
The entire hotel seemed really, really clean.
Despite signs saying that you can’t save seats with towels, the towel game is in full effect, particularly around the pools. But luckily, the Riu Cancun is next door, and they have a huge nice beach with umbrellas. My wife and I spent a good amount of time over there.
The hotel experienced a building-wide (or at least that’s what the front desk told us) cold water failure for about 24 hours while we were there. I found it to be kind of frustrating for the first couple of hours, until the front desk said that, if I wished, they’d send a maid up to my room with a bucket of water that we could pour in the toilet tank so that we could flush. It actually hadn’t occurred to me that I could do that myself (with one of the unused trash cans in the room) by filling it with hot water from the shower. Anyway, I assume these things happen from time to time in countries like Mexico, and when I finally figured out that I could take care of the problem myself (duh), I did so. But it was awfully nice that they would’ve sent some poor maid up to the 8th floor with a 30-pound bucket of water if I had wanted. That’s service.
Having to wait in line in the morning to reserve the a la carte restaurants (although they were good). There has to be a better way to do that.
Like others have said, the beds were a little hard.
The walls were surprisingly thin, which is only a problem if you have extremely noisy neighbors (like we had one night).
- Official Description (provided by the hotel):
- * Located in "Corazone", Cancun???S resort area * On the beachfront * Complimentary sun loungers on the hotel???S private beach * 8-storey building * 100 m/325 ft. To Hotel Riu Cancun * 120 m/390 ft. From a shopping centre * 10 km/6.2 Miles from downtown Cancun * 20 km/12.5 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more less
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- Also Known As:
- Riu Palace Cancun
- Cancun Riu Palace
- Riu Las Americas Cancun
- Hotel Riu Palace Las Americas Cancun
- Riu Palace Las Americas Hotel
- Las Americas Cancun