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“Good Times”

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Hotel Riu Palace Las Americas
Ranked #17 of 180 Hotels in Cancun
Certificate of Excellence
Shelby Township, Michigan
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good Times”
Reviewed 30 April 2012

We stayed at the Riu April 15-20, 2012. I did read all the reviews, it sounded good. We had a Junior Suite Ocean View, it was beautiful! Our room was clean and maid service was incredible! Everyone was very friendly! The food was excellent, except our one dinner at the steak house. I ordered my steak rare, it came well done, sent it back and was still well done. That is my only complaint. The beach was awesome and the drinks were too! Got a massage and it was beyond belief! Overall for our first all-inclusive vacation we LOVED the Riu!

Room Tip: Third floor ocean view was awesome!
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  • Stayed April 2012, travelled with friends
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1 Thank aynshay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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washington
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 29 April 2012

Went with a group of 22 to the Riu Palace Las Americas Cancun Mexico in April 2012. Everybody had a
great trip and said they thought this resort was top notch. The food was good and had a huge selection in the buffets and that the resort staff would make sure you where taken care of by bringing drinks out on to the beach and to your chair by the pool. The place was kept spotless there was always cleaning and polishing going on where ever you looked. The only low point I heard was most of the group thought the beds where to hard , All said that they would come back to this resort again.

Room Tip: Try and get the ocean view rooms! The view is worth it.
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  • Stayed April 2012, travelled with friends
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Helpful?
6 Thank sdhman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Rapids, Michigan
Level Contributor
79 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 28 April 2012

We went to celebrate our 5th anniversary with another couple and we provided a suite upgrade on our check in (we had mentioned that we had been to this resort a couple of years ago and loved it so much that we wanted to celebrate our 5th and we got the upgrade!) - what a way to start the vacation.

The staff everywhere: front desk, cleaning staff, entertainment, bartenders were all very friendly. The service was fantastic.

The food was good, i thought the breakfast and lunch buffet options were plentiful and mostly delicious as we tried new foods (mussels) that we'd not ever try at a normal restaurant. Krystal was the best of the restaurant choices, the Brazilian restaurant was probably the weakest, but we still enjoyed the experience. One downfall is that after a week, the food does get a bit repetitive.

The beach was in great shape, and the water was awesome for swimming.

Some nit picky type items: some of the furniture looks worn, some rugs also shored a bit of wear. I suppose these items might bother some for a so called 5-star resort, but it did not effect our enjoyment whatsoever.

Overall, our room was great, it was cleaned and the maid service was always prompt and thorough. An amazing experience!

Room Tip: Ocean view is great, however, the city view isn't bad either if you like to people watch some of...
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  • Stayed April 2012, travelled as a couple
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Helpful?
4 Thank Jason K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 April 2012

On arrival yes the Hotel does look impressive! But this is not the case in my opinion a very average Hotel 2T Not 5T as advertised.
The first rooms we were given were on the 1st floor coming in from the lobby on right side, they were smelly, the sheets were stained! disgusting, the top cover probably had never been washed in the 9 yrs the Hotel has been open. The fridge was very noisy which i switched off, you could here a humming noise from the building next door. The beds were very hard & uncomfortable, pillow cover not cotton.
We ask to move rooms on 2nd day, we were moved to the other side 8th floor this time with No Balcony as requested! The sheets were also stained in both rooms again! Very noisy corridors with doors banging & noise in general. No other rooms available to move again as Hotel was full its Spring Break! You would think this was an 18-30s kind of place in fact average I would say 30 - 50! Fight for the best sun beds! If you are not an early riser you can forget getting the best beds, in the end I secured my 4 beds @ 6.45am! The drinks on offer around pool & Beach are watered down, disgusting! The main Buffet was o.k a good selection & the staff very pleasant.
The 5 other restaurants on offer Not bad apart from the Steak Grill which has No atmosphere & next to a building with the same humming noise as our first bedroom! All 5 restaurants only have 2 sitting its either 6.30pm or 8.45pm too early for me or too late! 7.30pm - 8pm would of been ok but Not possible. After 9 days i could take no more! & did check out early after a long meeting with the Hotel manager his final comment was well the Riu Palace is what it is!! say no more don't waste your time & money. We ended going to the Sensatori which for sure is a 5T i upgraded to the premium section which is a must! you even have your own private cabana by the pool or on the Beach. I have travelled all over the world & i'm not one for really complaining but i know what the good things are in life & trust me the Riu Palace is Not one of them.

Room Tip: There are No good rooms
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  • Stayed April 2012, travelled with family
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Helpful?
6 Thank Penimarini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salt Lake City, Utah
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 April 2012

My husband and I stayed at this resort back in September for our honeymoon. We had an amazing experience from the moment we stepped in the front doors. We were offered a delicious drink right away and received great customer service. The hotel is very clean, and all of the staff members were polite and friendly. The food was really good, just remember to make your reservations for the restaurants early. The Japanse restaurant was our favorite!

We never had a problem finding a place to lay out, even though we did not get down to the beach until at least 11am every day. The night entertainment was so much fun, especially the Michael Jackson tribute! I really can't say enough about this place. I tell all of my friends and family to stay here. We will for sure be returning to this location!

Room Tip: Ask for a room on a higher floor: less noise and stunning views!
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  • Stayed September 2011, travelled as a couple
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Helpful?
3 Thank Natalie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Palace Las Americas

Property: Hotel Riu Palace Las Americas
Address: Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Cancun
#16 Spa Hotel in Cancun
#16 Top resorts Hotel in Cancun
#17 Luxury Hotel in Cancun
#17 On the Beach Hotel in Cancun
#20 Family Hotel in Cancun
#28 Business Hotel in Cancun
Price range (per night): ₹ 17,635 - ₹ 33,590
Hotel Class:4 star — Hotel Riu Palace Las Americas 4*
Number of rooms: 372
Official Description (provided by the hotel):
* Located in "Corazone", Cancun resort area * On the beachfront * Complimentary sun loungers on the hotels private beach * 8-storey building * 100 m/325 ft. To Hotel Riu Cancun * 120 m/390 ft. From a shopping centre * 10 km/6.2 Miles from downtown Cancun * 20 km/12.5 Miles from the airport * Credit cards accepted: MasterCard, Visa ... more   less 
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Also Known As:
Riu Palace Cancun
Cancun Riu Palace
Riu Las Americas Cancun
Hotel Riu Palace Las Americas Cancun
Riu Palace Las Americas Hotel
Las Americas Cancun

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