We just returned from Paradisus Cancun where we were married! We have been to other resorts in the Cancun/Playa area and were very pleased with our experience. We generally try to stay at resorts that are outside of "resort row" and more private, but having family and friends coming for the wedding, we decided this would be the best location so people could easily explore the area. our guests ranged from "first time outside of the US" to "high end world travelers" and the feedback from all was extremely positive.
for the wedding: we worked with Lauren and Jessica to get the majority of the planning done. both are in Florida and I cant say enough about how helpful they were!! Response times were immediate, questions were answered completely and both were so friendly. We used Alquimia (in Cancun) for flowers and some of our decor. They did a great job, just be aware that the Alquimia response times are longer than I am used to (we started with Perla, she was too busy, we were then transferred to Adriana--she was great! very helpful). Jessica at Paradisus was a rockstar helping keep the communication open and moving along.
about a week before the wedding, jessica passed us along to Lorena-the on-site cordinator. this poor lady works so hard!!! she had 5 weddings going on the same weekend as ours-you would never have known it. she treated us as if we were her only wedding for the month. friendly, hands on, confident and accomodating. I am a wedding planner in Minnesota and thought it would be difficult to hand over the control-it was a breeze, I never thought twice. It rained the evening of our wedding and Lorena and her team transitioned us to an indoor reception flawlessly. we brought the bulk of our decor down with us, they took care of everything and it looked amazing!! we did the ceremony at the gazebo and from the pictures we have seen so far, it was perfect! we used the photographer that was recommended by the resort-Sweet Caribbean Photography-Dani and Jose were so great! Dani and I hit it off immediately and she was so sweet, involved and helpful. I cannot wait to see the rest of our pictures!
really beautiful! it is definitely spread out! 5 pyramids-we have family and friends spread all over! we easily managed by planning which pool/beach areas or which bar to join up at.
the rooms were nice, clean, excellent a/c.
we were in Royal Service--well worth the upgrade!! having the food and bar area right outside your door is worth it. We do this upgrade to Royal Service/Preferred Club every trip and we have never regretted it. nicer rooms, quieter/nicer pool/beach areas, usually an additional restaurant option.
The staff was fabulous!! Lordes, Hector and Erik in the Royal Service were so fantastic. every bartender, housekeeper, etc were so polite, friendly, accomodating! anything we needed, ask nicely-they would bend over backwards to help.
room tip--the higher floors have better views, but the lower floors have bigger rooms. the buildings are pyramids, so higher rooms are smaller. royal service and ocean view are totally worth it! friends of mine did the lagoon view and they stared at a McDonald's and gas station all week.
favorite restaurant was Fuego, and the shrimp and pesto pizza from the Royal Service pool bar was so good!! We hit the buffet for lunch a few times-I was expecting nasty food--it was actually quite good. The salad bar was always fresh, several 'cooked while you wait' stations, delish desserts. we heard the omlete station was awesome, we never made it over there early enough. I never had dinner there, but my picky eater nephew was obsessed with the chicken strips and mac n cheese. so good option for kids.
The main pool (outside of pyramid 3) was fun! DJ in the afternoon, swim up bar, attentive servers, best guacamole in the afternoons!!
my family did several excursions, dolphins, parasailing, snorkeling, etc and the on-site staff set them up and it was flawless.
-the beach and pools were gorgeous and kept clean. the beach waves were pretty crazy most of the time, but not so much so that you couldnt swim.
-several family members took cabs or the bus into town with no issues.
-MAKE RESERVATIONS!!! the earlier in the day or week, the better. and dont try to have too many groups (6 or more) for dinner or you will be stuck with the family style and no choices from the menu. that was a little annoying-but we also used dinner time to decompress and be alone or do dinner with just a few friends at a time.
-the resort common areas are hot! the rooms, restaurants, etc are air conditioned, but the common areas and hallways got pretty steamy.
Overall-great experience!! We had such a range of guests, 14 years old to 65 years old, single wanting to party, married, parents, fancy experienced world travelers, and 1 first time flier!! everyone is still raving about the trip and the resort. will likely stay at a Paradisus/Melia resort again in the future!
- Official Description (provided by the hotel):
- Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more less
- Reservation Options:
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- Also Known As:
- Gran Melia Cancun Hotel Cancun
- Cancun Gran Melia
- Grand Melia Cancun
- Melia Cancun