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“A pleasant place in Cancun...” 4 of 5 bubbles
Review of Sunset Royal Beach Resort

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Sunset Royal Beach Resort
Ranked #52 of 181 Hotels in Cancun
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“A pleasant place in Cancun...”
4 of 5 bubbles Reviewed 22 June 2012

It was a very pleasant week, staying at the Sunset Royal. The beach is fantastic as are the accomodation. The staff is dedicated to the clients, for a most enjoyable stay. Very special thanks to the restaurant guys and girls, it was great to meet you everyday with all your enthousiasm, especially Guadalupe, Samuel, Angel, Lupita and David. Your presence was appreciated.
Juan Pedro, Maria Anca, Patrick.

Room Tip: The hotel is far enough from the road, so rooms from this side are comfortable.
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  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JPSteMarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,428 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (485)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Castro Valley, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 19 June 2012

We were impressed with all the staff at Royal Sunset. They were all so helpful and pleansant from Michael the bartender, Germali, Marco, Roberto, Felix, Jesus and Sandra. Whatever we needed or wanted they all made an effort to accomodate us. Many of these people have worked for Royal for many years and they still seem to enjoy it. They all made us feel special and very welcome.

Room Tip: Rooms on the nineth floor have been remodeled and we were told that the resort is closing this year...
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  • Stayed June 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sharon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Gerente at Sunset Royal Beach Resort, responded to this review, 4 August 2012
Thank you for your wonderful review.

We appreciate all of your lovely comments about our staff, not only will we be passing your comments along to them but all staff members mentioned on this forum will be recognized during our monthly celebration of service.

We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Torreon, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 June 2012

All the staff is the best! Always smiling. The entertainment team was excellent especially Natasha Bertand, my kids enjoyed a lot with her at the pool, excellent person, pacient and so dedicated, Samuel's games were so funny and I am very grateful for the kindness of Arturo. All the restaurant staff was excellent Germán Vazquez, Gabriel, Rosita Frasco, etc. Special thanks to Michael Alcibar and Lluvia Xool :))) and Jesús García. Everyone from the maintenance people to the administration made ​​our stay very pleasant.

  • Stayed June 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lulu999999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexicali, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 14 June 2012

Love the staff, the staff is the best part of the hotel!! Special thanks to Michael the bartender, Lluvia, and waitress Sahida! Thanks guys you are the best!

The only thing I hated was that apparently they were doing some construction or maintenance at about 5am or 6am and they woke me up, called reception office, but they didn't do anything about it.

  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ana u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newark, Delaware, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 June 2012

The staff is just so nice and always going out of their way to make your stay enjoyable. Marisol, Danilu, and Samuel are always energetic, and want to make sure you have the best time there. The bartenders are great people, and they make small talk with you as well.

  • Stayed June 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank C0lt45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunset Royal Beach Resort

Property: Sunset Royal Beach Resort
Address: Blvd. Kukulkan Km. 10 | Zona Hotelera, Cancun 77500, Mexico (Formerly Sunset Royal Cancun Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#34 Luxury Hotel in Cancun
#39 Top resorts Hotel in Cancun
#44 On the Beach Hotel in Cancun
Price range (per night): ₹ 12,805 - ₹ 25,541
Hotel Class:4 star — Sunset Royal Beach Resort 4*
Number of rooms: 204
Reservation Options:
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Also Known As:
Sunset Cancun Hotel
Sunset Royal Hotel Cancun
Royal Sunset Resort Cancun
Sunset Royal Resort Cancun
Royal Sunset Hotel Cancun
Royal Sunset Cancun Mexico
Sunset Royal Cancun Hotel

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