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“Staff at Sunset Royal Cancun”

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Sunset Royal Beach Resort
Ranked #50 of 182 Hotels in Cancun
Mexicali, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Staff at Sunset Royal Cancun”
4 of 5 bubbles Reviewed 14 June 2012

Love the staff, the staff is the best part of the hotel!! Special thanks to Michael the bartender, Lluvia, and waitress Sahida! Thanks guys you are the best!

The only thing I hated was that apparently they were doing some construction or maintenance at about 5am or 6am and they woke me up, called reception office, but they didn't do anything about it.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ana u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,726 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (542)
Date | Rating
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English first
Newark, Delaware, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 June 2012

The staff is just so nice and always going out of their way to make your stay enjoyable. Marisol, Danilu, and Samuel are always energetic, and want to make sure you have the best time there. The bartenders are great people, and they make small talk with you as well.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank C0lt45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
1 review
4 of 5 bubbles Reviewed 13 June 2012

Excellent attention from all the staff, especially Guadalupe and Gabriel,in the buffet at the afternoon and the restaurent mexicain a la carta at nigth. only the price of the all include to expensive.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jose_AliciaA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Medellin, Colombia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 June 2012

Excellent attention from all the staff, specially the two guys in the lobby Bar, LLuvia and Michael, great guys, really amazing

  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Watertown, New York
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 12 June 2012

We visited this site as a family over Christmas/New Year's 2008-2009. My parent's purchased a Sunset timeshare because of their stay at Fisherman's and thought we would try out this property. The rooms were great, clean, well air-conditioned, and modern, but we struggled with the food all week. The International buffet was usually a good option and breakfasts were fine, but the rest of the trip was hit or miss with food quality. We went across the river to their sister property, Sunset Lagoon, and enjoyed great meals there (my parents and sister and cousins have all stayed at Lagoon since then without any complaints). The nice part is that there was the ability to go to the other property and take advantage of their pool, kayaks, meals, and beach space - the downside was that you had to. Also, while the beach at Sunset Royal looks great, it was hardly ever swimmable due to riptides or high waves. If you cross the property line, you could swim (at your own risk because the Sunset staff cannot tell you not to), but obviously it was not recommended. Thus, had to spend most of the time in and around the pool, which fortunately is very large and well-maintained. All in all, it is hard to beat the location, but if you want a great experience with the all-inclusive part, look into Fisherman's or Lagoon first.

Room Tip: Only half the property faces the ocean, the other half looks over the lagoon and downtown Cancun. Be...
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  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Greg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunset Royal Beach Resort

Property: Sunset Royal Beach Resort
Address: Blvd. Kukulkan Km. 10 | Zona Hotelera, Cancun 77500, Mexico (Formerly Sunset Royal Cancun Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#35 Luxury Hotel in Cancun
#40 Top resorts Hotel in Cancun
#44 On the Beach Hotel in Cancun
Price range (per night): ₹ 11,728 - ₹ 21,910
Hotel Class:4 star — Sunset Royal Beach Resort 4*
Number of rooms: 204
Reservation Options:
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Also Known As:
Sunset Cancun Hotel
Sunset Royal Hotel Cancun
Royal Sunset Resort Cancun
Sunset Royal Resort Cancun
Royal Sunset Hotel Cancun
Royal Sunset Cancun Mexico
Sunset Royal Cancun Hotel

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