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“Amazing View and Location, Location, Location!”

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Sunset Royal Beach Resort
Ranked #50 of 175 Hotels in Cancun
Certificate of Excellence
Sacramento
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Amazing View and Location, Location, Location!”
Reviewed 28 April 2012

If you are looking for a big, mega resort with numerous restaurants and bars, and large meandering pools, then the Royal Sunset is not for you. But, if you want a nice resort with a beautiful beach, large comfortable accomodations, and great service, then this is the place! This was our 7th time staying at the Roayl Sunset with family and friends and we have always received outstanding service and have never been disappointed with this resort. While it is a small resort by Cancun standards, it is clean and well kept and hands down, the Royal Sunset has one of the nicest beaches in all of the Hotel Zone, and the ocean views from your room are breathtaking. All units (even Studio Units) are very large, comfortable, and very clean. The Royal Sunset offers an All Inclusive meal and drink plan which is well worth the price. The in room refrigerators are stocked daily with cold beers, water, sodas and snacks, and there is 24 hr room service if you just feel like lounging in your room. Our grandkids loved they could order pizza, burgers, steaks, etc., in their room anytime they wanted! While I wouldn't say the qualtiy of food at the Royal Sunset is "gourmet," it is good and they try very hard to provide a variety of offerings at their buffets and all their speciality restaurants are very good. You also have priviledges at their sister resort, the Sunset Lagoon, so you can enjoy the pool and restaurants at that resort as well (the Italian Restaurant at the Sunset Lagoon is very good and they also have a great outdoor grill at the Lagoon where you can get good hamburgers and nachos!). All the staff at the Royal Sunset are wonderful and go out of their way to make sure your every need is met. We have recommended this resort to numerous friends and family and everyone who has stayed at the Royal Sunset have loved it and have never come home dissatisfied. They may push timeshare presentations, but no more than any other Mexican resort, but if you decide to attend one of their presentatiions, you need to be prepared to loose 4 hours. All in all, the Royal Sunset is a wonderful small, well maintained resort, with a spectactular beach, large comfortable rooms with absolutely great views, and outstanding service. As with all timeshare resorts, the rooms on the top floors with the best views are reserved for owners but are also available to members who book through RCI. That is how we found the Royal Sunset - through an RCI exchange. We hope to be able to continue enjoying the Royal Sunset for many years to come and would not hesitate recommending this resort. It's a great find in a beautiful location!

  • Stayed May 2011, travelled with family
    • Value
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Helpful?
2 Thank ModernGigi2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review, 14 June 2012
Thank you for your review. We appreciate all your comments and we are very happy to learn how much you and your family enjoyed your vacation. How nice that you had the opportunity to visit our sister resort Sunset Lagoon where we provide services of a larger hotel with the familiarity of a small one.
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Harbeson Delaware
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 April 2012

Great place,,, friendly staff, knowledgeable of the area & tours. We had a great time,

Stayed April 2012, travelled as a couple
Helpful?
Thank Sandra-Dee1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review, 14 June 2012
We are delighted to know that you enjoyed your stay at Sunset Royal. Please give us the opportunity to pamper you again on your next visit to Cancun.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Parker, Colorado
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 April 2012

Our last 3 trips we have stayed at the Omni, well of course we are going to notice the HUGE difference! we have a time share there and didn't realize we had to do the tour until a week before we left, so we went ahead and did that, after 4 1/2 hours and then saying no, they kept sending in other people so we had to say no again to more people, then some guys asked for money for our free beer, then a lady came in who was extremely rude! Our room had a great view, but the amenities just weren't there from what we are use to, pools, swim up bars.... The food was very very bland!! and if you want to go to go to sleep early or sleep in.......forget it, it won't happen here.The restaurant in the middle of the entire hotel slams dishes every night starting at 9pm, and wakes you up slamming dishes at 6am, and out side at the pool work is being done after midnight, so that was very annoying to say the least. I don't usually do reviews at all but you need to know if your going to Cancun try the Omni, it is awesome!!!! we won't be going here again.

  • Stayed April 2012, travelled as a couple
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Helpful?
4 Thank itsall4hisglory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington D.C.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 April 2012

I recently stayed at Sunset Royal Resorts (Lagoon Location) from March 31 to April 7th.I have had a timeshare with Sunset Royal resorts for about 6 years and try to visit Cancun every summer. The resort is beautiful and the staff is wonderful!!! Every time I visit Cancun it feels like heaven.

The rooms are spectacular! This time me and my mother stayed in the Presidential Suite and it was huge and elegant. For two people it was a bit too much space but I will definitely make sure to request the suite when I bring four people.

Even though we stayed at the Lagoon we visited Sunset Royal everyday. Royal Sunset is great resort because it is right on the Cancun strip, has a beautiful beach, the food and entertainment is great. During this trip I met wonderful staff members that I would make sure to stay in touch with even here in the states. My private concierge Carla was always available to help with plans and daily events during the trip. Alexander at the Lagoon was quite hilarious and did an amazing job as entertainment manager.

The best part of the Sunset Royal Resort is the Sunset Lounge. During the trip I recently upgraded to an Elite Membership and I must say that it was the best decision I could have made. When you're an Elite member you'll have the best room on the top floors which will allow you to have the best view of the beach. The Sunset Lounge was very calm and relaxing. They offered tea, cappuccino, and mini pastries on a daily basis. On top of that, the lounge offered free high-speed wifi!!! A gentleman name Norberto, who worked at the lounge, was absolutely fantastic. He was definitely my favorite staff member in the entire resort. Norberto would always come to make sure me and my mother needed anything and always helped us. We even became great friends.

Very pleased with my trip and looking forward to the next one. =)

-Chanel

  • Stayed April 2012, travelled with family
    • Value
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Helpful?
1 Thank Chanel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, MA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 April 2012

Royal Sunset is a nice place. When we arrived Felix (Front Desk) was very nice and professional. Our room was very nice, spacious and clean we had view to the pool and ocean. We enjoyed the beach and the pool, The service is excellent at all the restaurants Erick was amazing he knew that every time we sat to eat dinner my son will order a Shirley Temple, my son is a picky eater so everything was made the way he likes his food, Michael made our drinks the best - even before we even ask, and to Marisol, Danilu and Samuel for their great enthusiasm in entertaining everyone. Thanks to all who made our vacation to Royal Sunset in Cancun, one of our greatest vacations. The only complaints we would have would be hearing forks and plates at 4am in the restaurant (Capriccio). Suggestion: I will make the lobby BAR bigger, add TV’s for entertainment while drinking, and update the music more. Other than that we had a wonderful vacation being our first time in Mexico.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sonia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunset Royal Beach Resort

Property: Sunset Royal Beach Resort
Address: Blvd. Kukulkan Km. 10 | Zona Hotelera, Cancun 77500, Mexico (Formerly Sunset Royal Cancun Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#34 Luxury Hotel in Cancun
#40 Top resorts Hotel in Cancun
#44 On the Beach Hotel in Cancun
Price range (per night): ₹ 11,757 - ₹ 31,525
Hotel Class:4 star — Sunset Royal Beach Resort 4*
Number of rooms: 204
Reservation Options:
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Also Known As:
Sunset Cancun Hotel
Sunset Royal Hotel Cancun
Royal Sunset Resort Cancun
Sunset Royal Resort Cancun
Royal Sunset Hotel Cancun
Royal Sunset Cancun Mexico
Sunset Royal Cancun Hotel

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