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“Vacation in Cancun” 4 of 5 bubbles
Review of Sunset Royal Beach Resort

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Sunset Royal Beach Resort
Ranked #53 of 181 Hotels in Cancun
Harbeson Delaware
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Vacation in Cancun”
4 of 5 bubbles Reviewed 27 April 2012

Great place,,, friendly staff, knowledgeable of the area & tours. We had a great time,

Stayed April 2012, travelled as a couple
Helpful?
Thank Sandra-Dee1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review, 14 June 2012
We are delighted to know that you enjoyed your stay at Sunset Royal. Please give us the opportunity to pamper you again on your next visit to Cancun.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,431 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (485)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
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English first
Parker, Colorado
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 24 April 2012

Our last 3 trips we have stayed at the Omni, well of course we are going to notice the HUGE difference! we have a time share there and didn't realize we had to do the tour until a week before we left, so we went ahead and did that, after 4 1/2 hours and then saying no, they kept sending in other people so we had to say no again to more people, then some guys asked for money for our free beer, then a lady came in who was extremely rude! Our room had a great view, but the amenities just weren't there from what we are use to, pools, swim up bars.... The food was very very bland!! and if you want to go to go to sleep early or sleep in.......forget it, it won't happen here.The restaurant in the middle of the entire hotel slams dishes every night starting at 9pm, and wakes you up slamming dishes at 6am, and out side at the pool work is being done after midnight, so that was very annoying to say the least. I don't usually do reviews at all but you need to know if your going to Cancun try the Omni, it is awesome!!!! we won't be going here again.

  • Stayed April 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank itsall4hisglory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington D.C.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 April 2012

I recently stayed at Sunset Royal Resorts (Lagoon Location) from March 31 to April 7th.I have had a timeshare with Sunset Royal resorts for about 6 years and try to visit Cancun every summer. The resort is beautiful and the staff is wonderful!!! Every time I visit Cancun it feels like heaven.

The rooms are spectacular! This time me and my mother stayed in the Presidential Suite and it was huge and elegant. For two people it was a bit too much space but I will definitely make sure to request the suite when I bring four people.

Even though we stayed at the Lagoon we visited Sunset Royal everyday. Royal Sunset is great resort because it is right on the Cancun strip, has a beautiful beach, the food and entertainment is great. During this trip I met wonderful staff members that I would make sure to stay in touch with even here in the states. My private concierge Carla was always available to help with plans and daily events during the trip. Alexander at the Lagoon was quite hilarious and did an amazing job as entertainment manager.

The best part of the Sunset Royal Resort is the Sunset Lounge. During the trip I recently upgraded to an Elite Membership and I must say that it was the best decision I could have made. When you're an Elite member you'll have the best room on the top floors which will allow you to have the best view of the beach. The Sunset Lounge was very calm and relaxing. They offered tea, cappuccino, and mini pastries on a daily basis. On top of that, the lounge offered free high-speed wifi!!! A gentleman name Norberto, who worked at the lounge, was absolutely fantastic. He was definitely my favorite staff member in the entire resort. Norberto would always come to make sure me and my mother needed anything and always helped us. We even became great friends.

Very pleased with my trip and looking forward to the next one. =)

-Chanel

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Chanel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, MA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 20 April 2012

Royal Sunset is a nice place. When we arrived Felix (Front Desk) was very nice and professional. Our room was very nice, spacious and clean we had view to the pool and ocean. We enjoyed the beach and the pool, The service is excellent at all the restaurants Erick was amazing he knew that every time we sat to eat dinner my son will order a Shirley Temple, my son is a picky eater so everything was made the way he likes his food, Michael made our drinks the best - even before we even ask, and to Marisol, Danilu and Samuel for their great enthusiasm in entertaining everyone. Thanks to all who made our vacation to Royal Sunset in Cancun, one of our greatest vacations. The only complaints we would have would be hearing forks and plates at 4am in the restaurant (Capriccio). Suggestion: I will make the lobby BAR bigger, add TV’s for entertainment while drinking, and update the music more. Other than that we had a wonderful vacation being our first time in Mexico.

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sonia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vermont
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 20 April 2012

We own a timeshare at the Royal Sunset and have gone there every year for the past 9 years with our 2 grown sons and 2 friends. We always look forward to Cancun and seeing the same staff year after year. Most of them have been there since we have been visiting, so it feels like family when we arrive and throughout our stay. Our drinks and food are prepared for us the way we like it - even before we even ask. The service is excellent at all the restaurants, concierge desk and spa (oohh the spa!). Special thanks to Anna our wonderful concierge, Guadalupe and Roberto in the Aquarium, Luiz and Ramon at the awesome beach club!!, Carlos the most professional/friendly maitre'd, Felix the most friendly front desk person anywhere (and we have been MANY places), and to Marisol, Arturo and Samuel for their great enthusiasm in entertaining everyone. There are many others whom we undoubtedly have missed - but thanks to all who made our yearly vacation to the Royal Sunset in Cancun, the greatest vacation that it always is. The only complaints we would have would be the music at the beach club - the morning music was very soothing but by the afternoon it was VERY loud. I would suggest keeping it more low key. The issue with the wifi was a bit annoying because our kids had expected to use their computers to check work emails - we made do, and I guess while on vacation maybe everyone should just turn off all their electronics, but it was a bit of an issue with them.
Also...our good friend Congo who sold silver on the beach there every year- was not allowed to do so because of the management. We sought him out anyway- it shouldn't be a big deal. All in all - a wonderful vacation as alway!!!

Room Tip: Don't get a floor at pool level
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  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank misspiggyVermont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunset Royal Beach Resort

Property: Sunset Royal Beach Resort
Address: Blvd. Kukulkan Km. 10 | Zona Hotelera, Cancun 77500, Mexico (Formerly Sunset Royal Cancun Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#34 Luxury Hotel in Cancun
#39 Top resorts Hotel in Cancun
#44 On the Beach Hotel in Cancun
Price range (per night): ₹ 12,806 - ₹ 25,477
Hotel Class:4 star — Sunset Royal Beach Resort 4*
Number of rooms: 204
Reservation Options:
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Also Known As:
Sunset Cancun Hotel
Sunset Royal Hotel Cancun
Royal Sunset Resort Cancun
Sunset Royal Resort Cancun
Royal Sunset Hotel Cancun
Royal Sunset Cancun Mexico
Sunset Royal Cancun Hotel

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