My wife and I went to Cancun for our first time. We thought we had purchased the total rest and relaxation package. We were even talked into purchasing the "All inclusive package" in where all of our food, drinks and tips were included. The hotel staff told us not to talk with anyone at the Airport so that we would not get sucked in to the "Time Share" presentation. Boy, they were right! We were able to manuever through the Airport and into our designated hotel van. We checked into the hotel and were hot, tired and thirsty. The hotel staff refused to let us go to our room and we were eventually escorted to the concierge where we were made to listen to him for 30 minutes trying to convince us to go to a "Time Share" presentation. We showed him our paperwork from our vacation package stating that attending a time share was not mandated. He was obviously irritated and made a photocopy of our documentation. During the rest of our stay, it was nice and quiet at this hotel. Due to the layout, 90+% of the rooms did not have a view of the golf course. Our room air conditioner only worked intermittently at best. Our shower drain was always clogged, the beds were like sleeping on a board with a bad knot hole in it. The drinks were watered down (but what do you expect from an all inclusive package). The kitchen staff was great and the limited food selection was good. This hotel did provide a shuttle bus that took you to all of their affilliate hotels at no extra cost. Cancun as a whole was nice, but I don't think I'll be going back any time soon and especially not to this hotel. One more thing; did I mention the concierge gave my wife and I dirty looks everytime we stepped foot in the lobby......can you say "Awkward." If you are looking for a budget hotel and have low expectations, then you'll love it at the Laguna Suites Golf + Spa. BTW...no jacuzzi at this place.
- Official Description (provided by the hotel):
- Nested in a privileged area, in the heart of Cancun's Hotel Zone, inside the magnificent Pok Ta Pok Golf Club, Laguna Suites Golf + Spa shares the beautiful views of the golf course and unparalleled sunsets over Nichupte lagoon. ... more less
- Also Known As:
- Laguna Suites Golf + Hotel Cancun
- Laguna Hotel Cancun
- Laguna Suites Cancun Mexico