Just returned from a week at Moon Palace, our second time at the property. If it is possible
it was better than our first visit. We booked thru Fantasy Travel in Berlin NJ and they had all the updated information on the property. The disco was closed the first few days we were there, and then a grand opening. They redid the disco and it is beautiful It was not very crowded and there were fewer places for breakfast than we saw the first td ime. The service at every restaurant was just terrific. We had to make reservations at the italian restaurant and the oriental restaurant by the golf course and they had a dress code, but It was worth it !! At every restaurant at sometime during dinner, the manager would arrive to make sure everything was okay.
Our hair dryer didn't work one day and we called and within minutes we had a new hair dryer. Then the phone rang, and they were checking to make sure everything was okay and we got the hair dryer .. Great customer service.
The beach is fine, but the water was full of seaweed and just not as pretty as the water on Cancun beaches. The pools were fantastic so that made up for the ocean. One day we went into Cancun to Beach Palace, that was nice but much smaller and lots of steps to get to pool, beach etc.
Overall, great experience and we cannot wait to go back.
- Official Description (provided by the hotel):
- Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Prestigia, Expedia and HotelQuickly so you can book your Moon Palace Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Moon Palace Hotel
- Moon Palace Cancun Mexico
- Cancun Moon Palace Resort
- Moon Palace Golf & Spa Resort
- Moon Palace Mexico