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“Amazing Staff, Amazing Hotel, Amazing Time!!” 5 of 5 bubbles
Review of Krystal Grand Punta Cancun

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Krystal Grand Punta Cancun
Ranked #54 of 183 Hotels in Cancun
Mesa, Arizona, United States
1 review
“Amazing Staff, Amazing Hotel, Amazing Time!!”
5 of 5 bubbles Reviewed 2 May 2012

We had the most amazing time at the Hyatt Regency from the moment we stepped into the lobby to the time we waved goodbye to beautiful Cancun. The rooms and grounds were beautiful and the staff was absolutely amazing! Alejandro, Jesus, Jose Luis, Pablo, Ramon, Ignacio and Rouelle we miss your smiling faces already! This is the best hotel to stay at in Cancun!

Room Tip: Try the Spa, the massage was amazing and rooms were beautiful!
See more room tips
  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Amber Mecham H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyCancun, Guest Relations Manager at Krystal Grand Punta Cancun, responded to this review, 2 May 2012
Dear guests:

Thank you somuch for your kind comments.

We are certainly happy to learn you enjoyed visiting this beautiful place in the Mexican Caribbean, and that our services were up to your expectations. Rest assured the personnel you mentioned have been commended for their efforts.

Looking forward to welcoming you back soon, we remain,

Cordially,
Blanca I. Meza
Executive Secretary to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (461)
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English first
Clements, California
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 1 May 2012

This Hyatt Regency is not up to the standard you expect from the Hyatt Regency brand. The maintenance was lacking; for example, the woodwork in the corridor near my room was damaged and not repaired or repainted. You expect better attention to detail at a higher quality hotel brand.

Hyatt Regency Cancun is the hotel located just south of the Dreams Cancun Resort. It is not all-inclusive, but that is less important when you are in Cancun than if you are staying in other resort areas, such as the Riviera Maya. That's because there are so many restaurants to choose from in the Cancun Hotel Zone. If you stay at the Hyatt Regency Cancun, be sure to ask for an east-facing room on an upper floor; you will love the sunrises.

I might go back to stay there if I were in Cancun to go to events at the nearby convention center. It was good enough as a business hotel. I'd not pick it for a vacation stay in Cancun.

Room Tip: Ask for an east-facing upper story room for great sunrises.
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  • Stayed May 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank I-love-to-travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyCancun, Guest Relations Manager at Krystal Grand Punta Cancun, responded to this review, 2 May 2012
Dear guest:

Thank you very much for your kind comments and suggestions; we are very happy to learn you enjoyed your stay.

We have also taken note of your mentioning the condition of some areas; you are absolutely correct in saying that proper maintenance and engineering should always be present in a superior quality hotel. We would like to mention that we program preventive and corrective maintenance throughout the year which is sometimes coordinated in accordance to our occupancy. Tha fact notwithstanding, please accept my most sincere apologies for any inconvenience.

Looking forward to welcoming you back,

Cordially,
Blanca I. Meza
Executive Secretary to General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Rosa, California
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 30 April 2012

Exceeded my expectations in views, service, food and prices. Even our "city view" room looked out into azure gulf waters. The doormen knew my name on arrival, the check in/out was professional and smooth as silk. I heartily recommend the hyatt 50% off pre-pay special on food drink - sure, it keeps you in the hotel, but nothing to complain about there nearby is mostly condos. Food/drink prices are reasonable even pre-discount. We did not get the buffet but had a delicious, nutritious a la carte breakfast which was more like a brunch! Spa services were nurturing and adequately-priced. Our last night at the lounge with premium margaritas, tapas, the breeze and the view down the crescent beach was memorable. Only complaints: no fan in the bathroom, layout of closet/drawers makes it impossible to have both open at once, bathroom mirror is a long distance from end of counter, a swinging makeup mirror would help. Very minor complaints... I would go back in a minute.

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank karendor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyCancun, Guest Relations Manager at Krystal Grand Punta Cancun, responded to this review, 2 May 2012
Dear guests:

Thank you so much for your kind reviews and suggestions regarding your recent stay.

We are very happy to learn you enjoyed it and have discussed your suggestions with our Exco. Rest assured these will be the focus of their attention.

We certainly hope you will visit this beautiful part of the Mexican Caribbean in the not too distant future.

Cordially,
Blanca I. Meza
Executive Secretary to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 28 April 2012

We had a very good experience at Hyatt Regency Cancun.
The beach is wonderful and even with a high occupation in the hotel we always have a bed waiting for us.
The room was spacious and with nice decoration.
Breakfast buffet was full of different options, with very fresh fruits and juices, a cooker making eggs at your style and a lot of local options.
The concierge service was good and gave us a lot of good options of restaurants.
It is not a mega resort but it is a very elegant and five star service.
Would definitely stay there for my next trip to Cancun.

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank HenriqueSB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyCancun, Guest Relations Manager at Krystal Grand Punta Cancun, responded to this review, 2 May 2012
Dear guests:

Thank you very much for your kind comments. It was certainly nice to read them, and learn you had a pleasurable stay, enjoyed the beach and our services as well.

We look forward to welcoming you back soon!

Cordially,
Blanca I. Meza
Executive Secretary to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Happy Valley, Oregon
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 27 April 2012

Hyatt Regency Cancun provided exceptional customer service at a very good price for our recent company Board of Directors meeting. The board room overlooks the Caribbean and the adjacent beach area, one of the best board rooms I have seen anywhere. I recommend considering his property for a meeting or a vacation. The sleeping rooms were modern, comfortable and also provided wonderful ocean views.

  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank go_ducks_81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyCancun, Guest Relations Manager at Krystal Grand Punta Cancun, responded to this review, 2 May 2012
Dear guests:

Thank you very much for your kind comments regarding your recent stay.

We are very happy to learn you found our services to your liking. We hope we will welcome you back in the not too distant future.

Cordially,
Blanca I. Meza
Executive Secretary to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Krystal Grand Punta Cancun

Property: Krystal Grand Punta Cancun
Address: Blvd Kukulcan Km 8.5 | Hotel Zone, Cancun 77500, Mexico (Formerly Hyatt Regency Cancun)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#35 Luxury Hotel in Cancun
#38 Spa Hotel in Cancun
#41 Romantic Hotel in Cancun
#42 Family Hotel in Cancun
#45 On the Beach Hotel in Cancun
Price range (per night): ₹ 10,091 - ₹ 28,229
Hotel Class:4 star — Krystal Grand Punta Cancun 4*
Number of rooms: 295
Reservation Options:
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Also Known As:
Hyatt Regency Cancun Hotel Cancun
Hyatt Cancun

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