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“PARADISE!!” 4 of 5 bubbles
Review of Omni Cancun Resort & Villas

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Omni Cancun Resort & Villas
Ranked #39 of 182 Hotels in Cancun
Atlanta, Georgia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“PARADISE!!”
4 of 5 bubbles Reviewed 1 August 2012

My girlfriends and I had the best stay at the OMNI cancun. Everything about this hotel was 5 star. The only compliant we have is the all inclusive resturants need work. We went to twp of the resturant and the food was just OK nothing special about it. However the buffet for breakfast, lunch and dinner as well as the poolside and on beach food was great. Staff was so warm and wonderful during our entire stay. The Hot stone massage my friend and I had at the beautiful spa was amazing in every way. This entire hotel is well kept and clean at all times. It is only a short bus ride from the shopping areas in town. We had a 3 bedroom villa and loved it! Only issue we had ants on the top floor of the villa but as as soon as we complained about this maintance was sent out to spray when that did not solve the issue we were given another villa for the night. The manager even compensated by taking care of the cost of my hot stone massage due to us having to sleep in a different location than our friends in the villa due to the ants on the top floor. Any issues or requests were immediatly taken care of with a smile. The manager was so nice when we talked about compensation for the ant issue before check out. I can appreicate wonderful customer service. The Omni is right on the beach with amazing pools and easy access to the beach with food and drink services. We never had to leave the beach! We also did morning yoga outside and zumba and both classes were amazing!! I would stay at this hotel 5 times over!!

Room Tip: Get a villa with a ocean view.
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  • Stayed July 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank sakeena m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,582 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,167)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 31 July 2012

This was my first time in Cancun for both me and my girlfriend, so we were new to the whole experience, but WOW. Everything about Omni either met my expectations or exceeded them. The resort is small, but I imagine this is an advantage because we were recognized and greeted warmly everywhere we went! The sushi bar by the pool was an AMAZING extra I did not expect (we're obsessed with 'da soosh'). Our room was extremely clean, food was plentiful and tasty, and we were allowed to book one "fancy" dinner for our stay, which was incredible.

One bit of advice I can offer is to go on their site and sign up for their FREE rewards program! With it, you can get free beverage delivery in the morning, request different types of pillows, and most importantly get complimentary WIFI!!! If you own a smartphone this is huge because it allowed me to speak to my friends and family at home (the ones with smartphones anyway) via internet texts/calls, and it's totally free! The app I used was called Viber, if anyone's interested.

This place was incredible, DEFINITELY worth checking out! But keep in mind it's very family-oriented, so you'll have to head into town to experience the crazy nightlife side to Cancun.

  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Tesseract14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philly
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 30 July 2012

Hotel claims to be a 5 start and is nowhere close to that! We went on a timeshare promotion for a very reasonable price. So I guess you get what you pay for. We stayed in the hotel part and it was very old. Not the villa’s that are the timeshares! They were not up to date. Internet would not work for 2 days! And you have to go down and ask to be reimbursed a few times in order to get your money back! At check in they tie you up for about an hour just checking in and getting ready to give you the sale pitch. Then they tell you when you when you will go to the meeting. You have to agree to give 1.5 hours for the tour. Well it starts nice. The sale person walks you a round showing you the grounds and the rooms. The villas are a lot nicer then the hotel after that they take you in to a conference room with about 20 tables. They are full of people try to sell timeshares to other guest. I was sitting next to the sales man and could hardly hear what he was saying. I asked if we could go outside to talk because I was interested and he said no. he just wants you to spend $18,500 on a timeshare. Who can make a $18,500 decision on a time share with all that noise going on? I can’t. I would not be able to order a hamburger with all the noise going on. When we said that we were not interested they send over another sales guy (the manager) who will lower the price so you will buy right then. We said no again. It is too loud for me to think in hear and would like to talk outside and he said no also. So we said we are done and are going to leave and he said that we have to give him 1.5 hours. I said we stared at 9am it is now 11:45 we gave you more than 2 hours. He said no you have to give me 1.5 hours. No way we just got up and started to leave. Then another guys comes over and talk and try’s to sell you for another 10 minutes. Finally we said no thanks and he let us go. Over 3 hours later.

Back to the hotel.
Rooms are out dated bad TVs with no reception. Bathroom was not the cleanest but the maid did try very hard to make things right. Hats off to her. We could not use the toilet for 1 day and the next day we had no water for the whole afternoon.
Gym and spa were nice. Food was not 5 star.
To the point it is not a great hotel. 3star at best!

I will not return.

  • Stayed February 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tacoma, Washington
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 30 July 2012

We stayed in a lagoon room ..very nice wish we would have stayed on the beach side ..but we saved money for snorkeling trips. Food is good ..tons of options ..didn't get a chance to go to the davinci ..there is a dress code. Beach is nice ..volleyball and adult bar on the beach ..it was a great trip ..met lots of fun people ..would stay again

Room Tip: I say go for a beach side room ..the lagoon is nice but not the same
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  • Stayed July 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Harleykitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manteca, California
Level Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 29 July 2012

the beach is perfect super clean they have many lounge chairs on the beach and a few bed cabanas you can get a massage on the beach couples massage was 175.00 not bad at all they have a bar on the beach that has hot tubs connected so you can swim up to the bar The place is sparkling clean great rooms great rooms service the staff is great parasailing is a short walk on the beach you can also rent jet ski's I cant say enough great things about this place Oh and food was terrific loved it and I am a picky person I cook quality food for my family and I really enjoyed the food here Loved the swim up bar at the main pool that was great they have many different games there like bingo water arobics you dont have to join them you can just swim around and drink Loved it I have lots of pictures it was a great time July 16-22 2012

Room Tip: I had a lagoon view and it was still a beautiful view of the ocean
See more room tips
  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Charlene U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Cancun Resort & Villas

Property: Omni Cancun Resort & Villas
Address: Blvd Kukulcan Km 16.5 | Hotel Zone Cancun, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Cancun
#23 Family Hotel in Cancun
#30 Romantic Hotel in Cancun
#31 Spa Hotel in Cancun
#32 Luxury Hotel in Cancun
#36 On the Beach Hotel in Cancun
Price range (per night): ₹ 17,478 - ₹ 38,644
Hotel Class:4 star — Omni Cancun Resort & Villas 4*
Number of rooms: 346
Official Description (provided by the hotel):
The all-inclusive Omni Resort and Villas is located on the beautiful and highly coveted white sandy beaches of Cancun's exceedingly popular hotel zone. The hotel provides panoramic vistas of both the rolling waves of the turquoise Caribbean Sea and the tranquil waters of the Nichupte Lagoon. The All Inclusive OMNI Cancun Resort & Villas offers a variety of restaurant and bars, from an Steak House "La Vista", Mediterranean Cuisine at "Da Vinci", Sushi Bar and Viva Mex for the best Mexican antojitos. All day Buffet style at La Paloma and 24 hrs Room Service. ... more   less 
Reservation Options:
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Also Known As:
Omni Cancun Hotel And Villas
Omni Cancun Hotel Villas
Omni Hotel Cancun

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