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“Customer Relations, and Ownership” 1 of 5 bubbles
Review of Flamingo Cancun Resort

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Flamingo Cancun Resort
Ranked #73 of 181 Hotels in Cancun
Marble Falls, Texas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Customer Relations, and Ownership”
1 of 5 bubbles Reviewed 24 June 2012

This was one of the worst places I my wife and I have ever strayed at and I would not recommend it to anyone. The front desk was rude and not helpful on more than one occasion. There were number of issues in our room that was broken or not working such as the toilet, water coming up out of the drain in the bathroom, leak running down the outside wall and into our room, radio did not work, and did not get fixed after two request and had to go to the manager. We had to use large towels to mop up all the water. What we got in return was little hand towels! The room had a coffee pot but no coffee to put into it! Had to ask the maid to bring the coffee, and then the next morning they did not replace with a new one for the next day. On another day we came to our room only to find that the maid forgot to pull the door all the way so the door had been left unlocked. The latch on the door had to be pulled hard in order for it to latch and needs fixing.

Last, but surly not the least was when we arrived we went to our Fun Jet contact who was set up in the hotel. We noticed another employee of the hotel waiting for us after we finished. She then pulls us over to another table and starts trying to sell us on a better hotel next door. We said we were not interested in a timeshare, all we wanted to do is get our thing put up and enjoy our trip. She kept talking to the point were we went ahead and checked the 1-1/2 hour meeting, that turned into 3 hours of something we were not interested in the first place. If you want to go to a place that will take care of you do not go to the Flamingo. Management needs and or must train people on how to be nice a treat people. As far as Fun Jet they took care of all the other things that we could get done with the hotel.

Room Tip: Look over the room before up bring all your things in.
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  • Stayed June 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Reed N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (326)
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English first
Bydgoszcz, Poland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 22 June 2012

Located in not so attractive neighborhood but this hotel did not give us a chance to complain about any other thing. Rooms were spacious, well appointed and serviced, these were regularly cleaned and sheets were changed with fresh ones everyday. Staff was very understanding and cooperative, prompt in their services and always ready to help and attend the requests. It is a very good place to stay with family or group if visiting Mexico.

  • Stayed February 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dzikibog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level Contributor
115 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 13 June 2012

Had a group with me and we were all very happy with the services provided by the hotel.
Staff were friendly, rooms were clean and they also have a nice swiming pool. Nothing to complain. I recommend it.

  • Stayed June 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank FlavioNZBR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ottumwa, iowa
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 7 June 2012

We just returned from our 18th visit to the Flamingo. Every visit has new improvements, Since February they have improved the pool bar/grill area with many more tables and chairs, much less congestion at the bar serving area. The hotel is very well maintained. We see alot of new faces but several older employees remain there. Wifi is available all over the resort but you have to pay for it. I liked it before there was a charge and was free in the lobby. I used an internet cafe across the street for free so wasn't that much of a hassle. We definitely will return to see our friends again this year.

Room Tip: I would advise everyone to get an oceanview. The sea is beautiful
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  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank mark_and_bev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 6 June 2012

I am sorry to say but other than great location I did not find any good words about this resort. Also when people give high rating to this resort I feel like they have never been to other all inclusive resorts. First person who will greet you is timeshare(Vacation Sale) guy and you must have to talk to him because he is the one who will give you hotel detail. Hotel was dirty, room had issue like toilet flush (which they fix) & bath sink had water drain issue and light was not working which never got fixed during my 7 days stay. Resort has 2 bars but only 1 bar stays open at a time and those are very small so it gets very crowded. Food was good but same menu every day. there are 2 restaurants and in 1 they have buffet and second has menu order but as all inclusive you cannot go for breakfast to menu order restaurant and you have to make reservation for dinner in advance and reservation spat is very limited and restaurant timings are from 7:00 AM to 11:00 PM only but they open at 7:15 and if you go 10:40 PM then they don't let you in because they close at 11. Fitness center has total 7 to 8 instruments which is about 20 feet X 20 feet room and floor was very dirty. .. and list goes on but I guess this would be suffice for smart person to stay away from this Resort.

Room Tip: Location of this hotel was great so if you like night life and great fun, HotelZone is the perfect p...
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  • Stayed May 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Jay_FromChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Flamingo Cancun Resort

Property: Flamingo Cancun Resort
Address: Blvd Kukulcan Km 11, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#59 On the Beach Hotel in Cancun
Price range (per night): ₹ 6,701 - ₹ 32,149
Hotel Class:3 star — Flamingo Cancun Resort 3*
Number of rooms: 220
Official Description (provided by the hotel):
“We get to know you” A great destiny in the mexican caribbean, “Cancun.” Only 20 minutes away from downtown and from the Cancun International Airport, and close to all the incredible attractions offered by this remarkable paradise. If you are looking for location, quality service, and an excellent all inclusive program. Flamingo Cancun Hotel is “The place”. ... more   less 
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Also Known As:
Flamingo Cancun Hotel Cancun
Flamingo Resort Cancun
Cancun Flamingo Hotel

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