Had a fantastic time, food was excellent. Staff is amazing, always there to help you out. Room clean and fresh. Hotel always clean. Ate at the buffet once, food was good. We do enjoy the restaurants that they have, food was outstanding. Drinks at the pool are good, the staff is always taking good care of you. They are constantly cleaning, maintaining the grounds. I would recommend this hotel
Dear Cruiser452601
We are very happy to receive your positive comments about your recent stay with us at Royal Solaris Cancún.
We work very hard to have everything perfect for our dear guests and that is why we appreciate your recognition of our efforts, we will continue to improve day by day to always exceed your satisfaction with each visit.
Thank you for mentioning the names of our staff who excelled in their service, we will be sure to share your congratulations.
Thank you very much for choosing us, come back soon!
Cordially.
Guest Service.
Superb! The staff were all great especially the waiters and the entertainment team made our stay so much fun. Shout out to Maxim, Maggie, Esmie and Eder and the rest of the team whom I didn’t the name, Not sure if I spelled your names right but you all were awesome!
Dear tay20358081349
It has been a pleasure to receive you, thank you very much for everything you shared with us and for your warm comments regarding your visit and experience.
At our resort our main objective is to provide you with a unique and memorable experience, through the impeccable service of our staff.
We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.
Best regards.
Customer Service.
Staff are very welcoming and kind. Service is exceptional very personalized and professional. Food was great tasty and delicious. Hotel is very organized and clean. This are the people who made our stay very memorable first Leonor she is very kind smiling always amd informative. Next is Mirsain as our server during our Marco polo and Bogavante dinner he gave us the best service ever above and beyond. I forgot to get the name of the bell boy he is awesome in customer service too.
Dear leandrocS6603LA
Thank you for taking a few minutes of your time to share your comments about your recent stay with us at Royal Solaris Cancun
Reading a review as kind as yours is a great motivation to continue creating memorable experiences with each of our guests. Knowing that we have lived up to your expectations fills us with satisfaction.
It will be a real pleasure to welcome you once again on your next visit.
Best Regards.
Customer Service.
I'm honestly sad to write this review. Been members for several years & Solaris was our home away from home. But through the years, the quality of this hotel has gone down dramatically. It's not the same feeling of being proud to be a member, I'm actually embarrassed to refer this hotel to my friends. Right now, GR caribe (sister hotel next door) is closed for renovation which means there are less restaurant options and caribe pool & pool bar is closed. We completely understand & looking forward to seeing some improvements & updates & It would not have been a problem, regardless of still paying full price as if the sister hotel was open; but.... the food choices available for Royal Solaris was so bad, buffet everyday & menu for ala cart dinner was the same while we were there for 10 days! We went out a couple of times for dinner as we we're already getting fed up! Please address the birds situation at Rosmarinus on a regular basis & not only when the boss' daughter is having a birthday party! Not cool! We even saw the birds eating from the buffet! Yuck! Also, What happened to Mauricio? He was the best mixologist, so talented & I truly enjoyed his drinks at the bar premier, other members were also upset that he was no longer there. The pool water was too warm, 93F (Apple Watch reading) no need for jacuzzi! Not refreshing at all. AC is often not working in the lobby or Las Fuentes restaurant. I must admit that the only reason we kept coming back to this hotel is because they have the most amazing waiters, pool bartenders, restaurant captains & staff that we have known for years! They can't do anything about the menu or how the management is running the company but they always go above & beyond to make our stay enjoyable. These people are amazing; Darwin, Fabian, Eduardo, Irma, Laura Pat, Auri, Omar (pool), Javier (pool) Melchor, Kalimba, Richar (now Ricardo) Ricky, Carlos and Bernardo. Claudia, our member's representative was very helpful & often checked on us & asked if we needed anything. I also had the best massage with Evelio. These people makes this place special & I hope the management acknowledges this & treat them well.
If you like Strawberries, please stop by and ask for Cecilia in the members bar to make you a drink called “Kecia’s Special” !!! Cecilia was simply Amazing and she made scrumptious cocktails.
Also stop by Rosamarinas for delicious shrimp and spinach omelette and a mimosa to drink. Let Mr Alfredo Jimenez provide you exceptional customer service.
Dear Kwest305
It has been a pleasure to receive you, thank you very much for everything you shared with us and for your warm comments regarding your visit and experience.
At our resort our main objective is to provide you with a unique and memorable experience, through the impeccable service of our staff.
We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.
Best regards.
Customer Service.
