The service and food was terrible. Breakfast lunch and dinner was the same food. Service some of the m staff was rude. Nothing for the kids to do past 5pm. Only positive side was the snack bar and pools. Wouldn’t say it’s really family oriented.
Dear chelseaaQ819JM
Thank you for sharing your experience about your recent stay with us.
Your opinion is very important to us, as it helps us create strategies for continuous improvement every day in the service we offer our guests. We appreciate your comments and will work to improve these services. We apologize for this situation.
We appreciate your comments for improvement and will take all corrective measures that are necessary.
We hope to welcome you again soon!
Best Regards.
Customer Service.
I appreciated how attentive all the workers are. From the drinks we ordered (thank you Maura Beatriz) to the entertainment crew (Alberto and his helpers) to the leader of the restaurants (Alberto? Jose Alfredo Jimenez?) they were all outstanding! Everyone worked very hard to please us and make our stay as wonderful as possible. I have a gluten issue and the staff always asks when you arrive for your reservation “what allergies do you have?” I always got what I needed. We loved the Spanish restaurant for breakfast. All of the restaurants are high quality thanks to the diligence of the man in charge of the restaurants. (So sorry i forgot his name) I would recommend the royal solaris for couples or families.
Dear Excursion12092858806
Thank you for taking the time to share with us your comments about your recent stay.
It's great to know how much you enjoyed your visit to our hotel, it's phenomenal to know how our staff members always go out of their way to ensure our guests have a fabulous time. We are truly proud of our team!
Thank you for highlighting the quality of our food service, as well as the pool activities and the warmth of our staff. It makes us proud to read that they treated you so well and were always attentive to all your needs and willing to help you.
We look forward to welcoming you back soon!
Best Regards.
Customer Service.
I went to Royal Solaris Cancun right after hurricane Beryl had passed there and left behind visible damages. The beach got strikingly narrower with lots of red seaweed. I was so disappointed since I had planned to jog on the beach early each morning. My room was on 7th floor. It was nice and clean and furnished with an HDTV with cable, a mini fridge, and a set of iron and iron board. I enjoyed my breakfasts at the La Fuentes restaurant. As for lunches and dinners, I'd have to make reservations on daily basis if I wanted to eat at fancy restaurants like Marco Polo, Veneto or Bogavante. On my second night, I went to Marco Polo restaurant for my dinner. After being seated, I immediately felt the heat circulating the room. I asked the waiter if the A/C was on. He said," No A/C!". It was so hot and stuffy that when the waiter brought my main dish out, I was already soaked with sweat. I had to swallow it down as fast as I could in order to get out of the restaurant. I skipped my dessert. My next dinner was at Bogavante restaurant. Food was OK except the soup was too salty. Veneto restaurant, however, was the best. I did enjoy my dinner there. Seven days went by so quickly. And because I was not a member of the club, I had to pay for my trip back to the Cancun airport. I booked my returning trip with the Hotel Travel Agency on the first day of my stay. The trip cost me 14 dollars which was fine to me. I was informed to wait at the front lobby at 8am. At 8am, there was no car for me. At 8:15am, I asked the bell boy for help. He called the Travel agency. An agent came out asking for my trip voucher. Then he called someone on his phone and told me the driver was late because of the airport traffic (??). Thankfully, my flight wouldn't leave until 12pm and I was able to leave the hotel at 8:40am. I arrived at the airport around 9am. Of course there was no traffic!
Staff was nice and professional. 9/10
My room was nice and clean. 9/10
Food was above average. 7/10
So, in summary, did I enjoy my stay at Royal Solaris Cancun? Yes, I did.
Dear truy_nc2023
Thank you for sharing with us your valuable comments about your recent stay with us at Royal Solaris Cancun.
We greatly appreciate your time in sharing your recent experience with us. Your comments and rating are extremely valuable to all of us, we are very proud to know that you enjoyed your stay with us, we are very sorry for the delay in the arrival of your transportation back to the airport, we also want to comment that the air conditioning in our Marco Polo restaurant has already been fixed, we regret the inconvenience caused by this inconvenience.
It will be a real pleasure to welcome you once again on your next visit.
Best Regards.
Customer Service.
It seems that the quality of food for lunch outside the pool is ok. Also the time you have to wait for the food is a bit too long. The drinks and food are better at GR Solaris.
Dear meltor0706
Thank you for your kind rating of your stay with us.
We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.
Your opinion is of great importance to us, as it helps us create strategies that will help us improve the service we offer to our guests every day.
We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.
Kind Regards.
Customer Service.
I am here to give the STAFF a 5 star, especially Cecilia the bartender at the Premier bar, she is a mixologist with a lot of talent and a super sweet person, she makes you feel welcome and makes amazing drinks, she is just great! Also want to give a 5 star to Eduardo the entertainer, that guy was everywhere from the pool to the night shows, always with a smile in his face after working all day in the sun, very nice guy.
Dear 381lucin
Thank you for taking the time to share your comments on your recent stay with us at Royal Solaris Cancun.
Thank you for highlighting the warmth of our collaborators. For us, all of our guests are special and important, and knowing that you made them feel comfortable during their stay fills us with great satisfaction. We will extend your congratulations to Cecilia.
We hope to have the opportunity to welcome you soon.
Best regards.
Customer Service.
