Let me just start out by saying how AMAZING everyone was !!!!. I have been to Cancun 13 times and have stayed at many resorts and this one was amazing...
From the moment I emailed and asked questions to the minute we walked out of the door to come back home, they were friendly and went out of their way to make sure we were happy
People write reviews with negative comments because they go out of the country thinking they are going to get the same food they get in the US, well they don't. I ate everyday at the resort and have zero complaints, my belly was full daily. And BONUS....THEY HAVE SUSHI AND BRICK OVEN PIZZA DAILY !!!!. In the 13 times I have been to a resort I have NEVER HAD THAT and it was delish we had everday....
Entertainment at night was great, laughed a lot.
Housekeeping: WOW !!. Our room was amazing everyday and they even came back around later and asked if we wanted to restock our fridge !!!
Front desk staff was great, made sure that we were very happy with our rooms and answered all questions with a smile.
I would recommend to anyone, we are trying to go back in March with our kids for Spring Break....8-)