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SpeedyMarkD17
Harrison, New Jersey

A + + + Vacation Resort, Best Value for the money.

5.0 of 5 bubblesReviewed 29 Jan 2016
The resort was awesome, excellent service with hard working people and the quality of the rooms are outstanding I would rate this almost a 5 star hotel. Me and my girlfriend stayed at the 8th floor and it was very clean. I went the 3rd week in January and the weather was not that great due to a blizzard in NJ that dumped 30 + inches of snow, definitely had a effect on us, it was very breezy, wind gusts on the beach all over, and temperature 70-74 degrees on average with barley any sun mostly cloudy 90 % of the time. We stayed Sunday morning to Sunday night and we got 3 best days out of it that you can enjoy on the beach with some sun. Service is A + +, The hotel shows are outstanding every night, the bars are great with drinks I think they use a little to much sugar in there drinks. The food I honestly don't know what people are complaining about, Definitely a excellent variety of food from beef to chicken, fish and seafood was the best on Friday. I did not get sick from bottled water or any food. I had a pleasant A + + Time I I wish the weather was in the 80s like the week before or after lol. We did 3 excursions in Mexico Chichen Itza trip and sinkhole & we did the Mexico isla-mujeres. Due to the winds for isla-mujeres all sports where canceled unfortunately but we got to snorkel which was amazing and the ocean water is warm. Chichen Itza trip was very good as well the weather played well and it was worth seeing one of the 7 wonders world, lots of history. Once again I would rate the hotel from a scale 1 to 10, I would give it a 9.0 because its CLEAN, Maintained very well, Service is A + +, activities everyday and very hard working people. Pools are clean, Food is great and ocean spot is one of the cleaner areas. I had a blast I can not complain, Thank You =) .
Date of stay: January 2016
Room Tip: 8th Floor, CLEAN & Spectacular views
Trip type: Travelled as a couple
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review
Responded 30 Jan 2016
We appreciate you taking the time to give us your review on your recent stay at Royal Solaris.

Its great to know you and your girlfriend had a great time and enjoyed most of our facilites and services and althought the weather was not helping you still had fun.

Thanks for choosing us to spend your vacations, hopefully it won't be your last one!

Warm Regards,
Hoteles Solaris de México,
^R
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (10,257)
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3,913 - 3,918 of 10,259 reviews
Reviewed 29 January 2016

Let me just start out by saying how AMAZING everyone was !!!!. I have been to Cancun 13 times and have stayed at many resorts and this one was amazing...

From the moment I emailed and asked questions to the minute we walked out of the door to come back home, they were friendly and went out of their way to make sure we were happy

People write reviews with negative comments because they go out of the country thinking they are going to get the same food they get in the US, well they don't. I ate everyday at the resort and have zero complaints, my belly was full daily. And BONUS....THEY HAVE SUSHI AND BRICK OVEN PIZZA DAILY !!!!. In the 13 times I have been to a resort I have NEVER HAD THAT and it was delish we had everday....

Entertainment at night was great, laughed a lot.

Housekeeping: WOW !!. Our room was amazing everyday and they even came back around later and asked if we wanted to restock our fridge !!!

Front desk staff was great, made sure that we were very happy with our rooms and answered all questions with a smile.

I would recommend to anyone, we are trying to go back in March with our kids for Spring Break....8-)

Date of stay: January 2016
2  Thank Tracy B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SolarisHotels, Manager at Royal Solaris Cancun, responded to this reviewResponded 30 January 2016

Thanks for your comments regarding your recent stay!

We are so happy to know you had an amazing experience in this trip with us!

In Royal Solaris we are always looking for ways to surprise our guests with new additions for them to enjoy such as the Pizza place and the Sushi Bar which just opened a couple months ago.
Thanks for pointing out the great job our housekeeping department does as well as the other departments, thanks for your recommendation!

Looking forward to welcome you again in March!

Warm Regards,
Hoteles Solaris de México,
^R

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2016

My wife and I went here for our anniversary and had a wonderful time. Plenty of fun and activities around the pool and awesome bartender at the swim up bar. Great entertainment !!! Noah's ark was the best show ever. lol Best five days we've had. All of the staff were great and couldn't do enough for everyone. Our favorite spot in Mexico!!!

Room tip: Higher floors are quieter.
Date of stay: July 2015
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank DENNIS A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SolarisHotels, Manager at Royal Solaris Cancun, responded to this reviewResponded 30 January 2016

Thanks for choosing us to celebrate your Anniversary! Congratulations!

We are so happy you had a great time and could enjoy all the activities, drinks and service.

Please remember Royal Solaris is your second home!

Warm Regards,
Hoteles Solaris de México,
^R

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2016

Thanks for a wonderful vacation.This was our second time staying here and we love it. The room was clean and comfortable, food was good and we enjoyed the evening shows and than dancing! Carlos Balcazar was a fantastic waiter and always made us laugh. Good job Carlos!

Date of stay: January 2016
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank steven123134
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SolarisHotels, Manager at Royal Solaris Cancun, responded to this reviewResponded 28 January 2016

Thanks for your nice comments regarding your recent stay.

Its always nice to hear how our staff members go above and beyond to make your stay a memorable one! We will make sure to congratulate Carlos on his outstanding job!

Warm Regards,
Hoteles Solaris de México,
^R

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2016 via mobile

We have traveled to several all inclusive in the Caribbean. The last before this trip being a Riu Palace. We have found that you get what you paid for with all inclusives. We picked the Royal Solaris because we wanted a nice beach and good time for young kids. We also didn't want to spend a lot of money because we were traveling with young kids. We had low expectations for the Royal Solaris based on the reviews. We were pleasantly surprised! We throughly enjoyed our stay and the kids had a blast.

The food was as good as some places we have stayed but I think the Royal Solaris does a great job of creating lots of choices on a budget. I myself am a picky eater and always found things to eat that I enjoyed. My husband says he doesn't need to eat for 8 days because he ate so much the 8 days we were there. My kids loved the pizza station. Abigail is such a sweet heart and always greeted my children by name. (Penelope says "hi," Abigail) The restaurants were both very nice. We liked not having to make reservations especially with the kids. We were able to go whenever we were ready which made things less stressful for mommy. :) The staff always very attentive and friendly.

The room was nice, better than I expected. Everything was clean and well taken care of. We had a lagoon view which was pretty. I'm sure the ocean view was even better but we are not people to spend a lot of time in the room on vacation. I do wish we had a room with a balcony only because my two year old did nap in the room. It would have been nice to sit outside while she napped.

They do try to get you to buy a timeshare as soon as you arrive. We had a very early flight and two crabby kids so we agreed to the presentation before realizing what we had done. Our salesman lost me in the first 5 minutes when he acted annoyed with our children. They are 2 and 3 and act like 2 and 3 year olds. I wanted to walk out but my husband felt we should stay since we said we would. Once they knew we were not buying, they left us alone. I would not do the presentation again.

The pools were very nice. My kids loved the slides at the "animal pool" in the kids club. The beach is beautiful. There was a little seaweed but not much. The giant hot tub overlooks the ocean and is so relaxing.

For the price, I would go back to this resort and I have already recommended it to family and friends.

Thank you Royal Solaris for giving us some much needed R&R and quality time with our kids. We will cheers the memories!

Date of stay: January 2016
Trip type: Travelled with family
Thank Jennifer L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SolarisHotels, Manager at Royal Solaris Cancun, responded to this reviewResponded 28 January 2016

Thanks for your comment regarding your recent stay in Royal Solaris Cancún.

Its great to hear you and your family had a great time! We love to hear our guests enjoy themselves during their vacations, we know traveling with kids can be hard sometimes so we always try to have the best options and activities as well for them to enjoy and for you to relax a little bit.

Thanks for your nice comments we will make sure Abigail receives Penelope's message!

Regarding the perception you had from our in-house department, we like to inform you that we do make an invitation to our guests to join our membership program; we apologize if you felt bothered, it wasn’t our intention. Nevertheless we have talked with the department involved to take immediate action and make the proper adjustments with the concierge’s services towards our guests.

Looking forward to your next visit,
Hoteles Solaris de México,
^R

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2016

This hotel is pretty much what we expected from a moderately price all-inclusive resort. Great views from the ocean view side, plenty of drinks to try without any wait, great service, and decent food. The food at the buffets is decent, the sushi was very good, pizza was ok. The highlight of the hotel for us was Marco Polo restaurant. The food was great, and was only surpassed by the service from Oli. I cannot remember a time that we had as good of service at any restaurant before as we did the 4 nights that Oli was our waiter. The lobby bar was a pleasant surprise in the evenings, as there were always a lot of people to mingle with. We attended the Mexican Night show, which was decent, and worth the time.

Date of stay: January 2016
Thank nateZ7395JA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SolarisHotels, Manager at Royal Solaris Cancun, responded to this reviewResponded 28 January 2016

We appreciate you taking the time to give us your review.

We are so happy to know you enjoyed the food, the pizza place and the sushi bar as well as Marco Polo.
Thanks for your nice comments regarding Oli's service, we will make sure to give him your comment regarding his service.

Hope you come back and visit us again,
Hoteles Solaris de México,
^R

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