We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
sandy_toes_sunny_sky

Had a great time

5.0 of 5 bubblesReviewed 5 Jan 2016via mobile
Upgraded for a "cash only" fee of 200 bucks for a week stay in a one bedroom suite. Was well worth it. Room 1242 beach and ocean view with huge wrap around balcony and walls of Windows everywhere inside. Murphy bed for 2, one king bed, one bathroom with tub/jacuzzi/shower, 2 comfy sectionals, microwave, mini fridge, coffee maker, dining table, 2 flat screen TVs. Slept 2 adults and 3 teens just fine.
Date of stay: January 2016
Trip type: Travelled with family
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review
Responded 13 Jan 2016
Thanks for your comments regarding your recent stay!

We are happy your vacations were good and enjoyed your room.

Warm Regards,
Hoteles Solaris de México,
^R
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
₹36,842
Fully refundable
No prepayment needed
  • Expedia.com
    ₹38,152
  • Skyscanner.com
    ₹27,082
  • Priceline
    ₹37,551
3.9 km from Royal Solaris Cancun
Free parking
Beachfront
₹18,692
Fully refundable
Go to your Happy Price
  • Expedia.com
    ₹18,967
  • ZenHotels.com
    ₹13,341
  • Skyscanner.com
    ₹13,918
3.7 km from Royal Solaris Cancun
Free parking
Beachfront
₹44,585
₹38,852
  • Booking.com
    ₹44,585
  • Expedia.com
    ₹44,202
  • Hotels.com
    ₹44,215
8.1 km from Royal Solaris Cancun
Free Wifi
Free parking
₹41,438
Go to your Happy Price
  • Booking.com
    ₹41,446
  • ZenHotels.com
    ₹38,053
  • Official website
    ₹41,046
8.3 km from Royal Solaris Cancun
Free parking
Pool
₹10,450
Fully refundable
  • Priceline
    ₹10,317
  • Vio.com
    ₹9,142
  • Expedia.com
    ₹13,404
10.2 km from Royal Solaris Cancun
Free Wifi
Free parking
₹23,619
  • Skyscanner.com
    ₹23,233
  • Priceline
    ₹23,619
  • Vio.com
    ₹23,619
8.4 km from Royal Solaris Cancun
Free parking
Beachfront
₹21,885
  • Booking.com
    ₹26,663
  • Priceline
    ₹20,975
  • Expedia.com
    ₹21,940
10.3 km from Royal Solaris Cancun
Free parking
Pool
₹56,914
Go to your Happy Price
  • Booking.com
    ₹56,924
  • Skyscanner.com
    ₹48,965
  • Official website
    ₹56,585
9.6 km from Royal Solaris Cancun
Free Wifi
Free parking
Get rewarded with One Key
  • Hotels.com
    ₹41,912
  • Skyscanner.com
    ₹34,292
  • Booking.com
    ₹41,949
6.7 km from Royal Solaris Cancun
Free Wifi
Free parking
View more hotels in Cancun
Reviews (10,249)
Filter reviews
10,249 results
Traveller rating
6,402
2,216
917
328
386
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
6,402
2,216
917
328
386
Show reviews that mention
All reviews marco polo entertainment staff premier bar family vacation pool bar every night mini club sushi ocean view water aerobics kids club our waiter nightly shows pool activities great resort hot dogs great vacation
Selected filters
Filter
Updating list...
3,943 - 3,948 of 10,249 reviews
Reviewed 5 January 2016

Upon arrival we were offered a refreshing cucumber beverage at check in. Our room was a fabulous surprise in that it offered spacious sleeping areas and a balcony facing the lagoon. Our housekeeper, Carmen, created two beautiful swans using towels that graced the king-sized bed. Every staff member was friendly, gracious and helpful. We loved the High Tea/Flambe coffee at 4. I miss those shortbread cookies! The food at the buffet was impressive and delicious. I liked how the breads, desserts, and hot chocolate were not overly sweet (unlike in the USA).
The pools were clean, the beach was relaxing, though not as big as in the picture, and the nightly entertainment energetic and fun. Oliver is one sexy host! It was interesting to see how a waiter at breakfast became a fabulous dancer at night.
Overall, we had a wonderful time, but could have done without the time-share talk shortly after check-in.

Date of stay: December 2015
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Susan M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SolarisHotels, Manager at Royal Solaris Cancun, responded to this reviewResponded 5 January 2016

We are delighted to hear that you are very pleased by quality of service, desserts, beach pool and cleanliness. We are proud to say we have a team always ready to give their best all the time to make our guests feel at home and make sure they have a wonderful vacation.
We are truly sorry if you felt bothered by the concierges it wasn't our intention.

Remember: Royal Solaris Cancún is your second home. We are looking forward to welcoming you in a near future.

Warm regards from Cancún to Virginia.
Hoteles Solaris de México.
^R

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2016

First time in Cancun and we did right choice. For money that we paid, this is the one of my ,vacation, the best deals ..
Hotel is not too big not too small.
Excellent food , excellent restaurants, excellent stuff , excellent service ...
The beach and pool area were amazing.
Spend a couple dollars more and ask for ocean view room. Not that "other side" is not attractive ..it is. But on "other side" you can hear all night AC noises .. My biggest complaint is “after show” entertainment, entertainment after 22:00:00 ..No disco, live music is really bad …but who cares..
Trip to Chichen Itza is MUST .

Room tip: Must take ocean side.. Other side has A/C unit noise..
Date of stay: December 2015
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Aleksandar B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SolarisHotels, Manager at Royal Solaris Cancun, responded to this reviewResponded 5 January 2016

Thanks for your comments regarding your trip to Royal Solaris. Its awesome to hear you had a great time and enjoyed the food, restaurants, beach, pool and the room.
Thanks for your feedback regarding night entertainment, all your comments are fully considered in order to improve our services.

Hope to have you back next year!

Best Regards,
Hoteles Solaris de México,
^R

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2016

I have mixed feelings about this resort. I had only stayed at one all-inclusive before, eight years ago, at an Iberostar in Playa del Carmen. I booked the Royal Solaris because of the inexpensive rates. And when we saw it was all-inclusive, right on the beach, with air-conditioning and wifi available, we thought, "How bad could it be?" So, let me just say what's so:
1) Wifi: It is "available" but not included. It's an additional $16.00 PER DAY, PER DEVICE. We had two iPhones, two iPads, and two laptops, but we opted to have only one device connected. (For the record, we're on an extended trip, also working from the road.)
2) Food: I'm not a picky eater, but the food here was far less quality than what we expected. Even in their "fine dining" restaurant, which requires reservations. That said, by day two, we figured out the good stuff and found our way around. The coffee is weak. It'll take you a few cups to get the job done. Some other tips: I recommend staying away from the juice machines, and instead order the jugo verde (green juice) from the waiters. Also, their ice cream is some of the best ice cream I've ever had. It's not the watery custard-style, commonly found in all-you-can-eat types of places. It's REAL ice cream...and it's delicious. For breakfast, skip the already prepared egg dishes in the buffet tins, and instead go see the egg guy in the corner who cracks them and whips them up fresh, however you'd like. The only prepared food I'd recommend for breakfast are their chilaquiles. Also, their plain yogurt with fresh fruit and granola makes a great, healthy, tasty combination. Most of their pastries are not worth the time, energy, and calories. If you need a sweet fix, ice cream is where it's at. I can't speak about any of the meat dishes, since we eat only the fish, and this place almost turned me off of fish completely. The only way I got by was on their vegetarian dishes. Their bean salads are awesome. And their pasta salads are pretty solid. My favorite dinner was their Italian night, but again: don't get the already prepared dishes. Go to the chef in the back who is serving up fresh pasta and get it the way you want, with the sauce you want, and the toppings you want. It was delicious! As for cocktails, one of my favorites that's hard to mess up is the Paloma (tequila and Squirt). We found one bartender who makes amazing mojitos, but if you don't find the "right" guy, all the rest of the bartenders make them with this sour mix, and I couldn't seem to get them to not put that in...even speaking in Spanish.
3) Staff: Really nice, friendly, sweet. I have zero complaints. Very nice service!
4) Location: Amazing. It's at the south end of the strip in Cancun, which means you'll be one of the first dropped off by a shuttle from the airport, but also means that is not by anything else, except other resorts. Most of the shops, restaurants, bars, etc. are at the north end, about six miles away. We walked up to the main area and back each way, and we felt very safe the whole time. Their are shuttles and taxis available, but we wanted to get our exercise in. The sidewalks are really great; we were impressed by this. The only thing to look out for is if you're walking on the lagoon side, you will likely be startled many times by giant iguanas who start to scurry as you walk by. This, coupled with all of the "crocodile" signs, makes for an interesting and funny adventure.
5) Room: The AC is strong...sometimes too strong. Beds were fairly comfortable. Our view looked out on the ocean side, over the pool area, and was gorgeous.
6) Recreation and amenities: Who doesn't love a swim-up bar? It's great! The pool area is really nice, but they often have the "cruise directors" outside with a microphone, and we'd just rather they play music and/or turn down the volume when they're talking. It. Was. So. Loud. The hot tub is great because a) no kids are allowed, b) it's huge, c) it overlooks the ocean. Definitely hit that.
7) Favorite places to check out in the area: a bar with swings about 5 miles up on the beach, Surfin Burrito (be prepared to spend some money there), Navios Restaurant (very close to the resort, just to the south on the lagoon side).

Date of stay: December 2015
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
5  Thank Bonnie H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SolarisHotels, Manager at Royal Solaris Cancun, responded to this reviewResponded 4 January 2016

We appreciate you taking the time to write such a detailed and honest review. We are happy your overall experience was good, although you had some inconveniences there are still things that were great in your vacations.

Our Chefs are always working in improving dishes to aim to every palate, we are sorry that not everything was of your taste, thanks for pointing out how good the ice cream is.

We appreciate your feedback, this way we can know which areas we are doing good and which ones we can improve, hopefully you give us the opportunity to serve you in the near future and see our improvements.

Warm Regards,
Hoteles Solaris de México,
^R

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2016 via mobile

We had such a great time at the Royal Solaris, the beach was gorgeous and the water was clear. The water was warm and it was not to rough for us, as some other reviewers complained about. The room were a bit older but we didn't mind. The rooms were clean and we always had fresh towels. The safe in the room was a great touch so we could store our passports without a worry. The staff was friendly and helpful. We had great dinning experience for dinner and breakfast. David was our night waiter at the restaurant inside the resort across from the shops and he was so eager to please, we loved the service he provided. We asked for him personally when we ate at that restaurant because we knew we would get great service. Carlos Balcazar was our other server that we had so much fun with. He was funny and really hit it off with my four year old. He made the trip fun and we really enjoyed his jokes. My mother and I enjoyed the flaming coffee at 4 everyday. Luis makes a great flaming coffee. One of the days he was out and it was not the same. All in all a great experience. The only issue that I had was the sale of the timeshare/ membership club. It is upsetting that you have to sit through the sales pitch on vacation in order to get information about the activities that are free. That information should just be given at check in. I did not listen to the membership club nonsense, they got my mother before we arrived. She was able to get the breakdown of the shows and activities as well as the free transportation certain days of the week. I really like the Royal Solaris and I can see a return trip in our future! Thanks for a great family vacation!

Date of stay: December 2015
Trip type: Travelled with family
2  Thank KristaV956
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SolarisHotels, Manager at Royal Solaris Cancun, responded to this reviewResponded 4 January 2016

Dear Ms. Krista V,

We appreciate you taking the time to write your honest review, we are happy your overall experience was great and that you and your family enjoyed the beach, restaurants but mostly our service, especially David's, Carlos' and Luis'.
We appreciate your feedback and your observations in regards to our concierges, we have talked with the department involved to take immediate action and make the proper adjustments with the concierge’s services towards our guests.

Hope to have you back soon!
Hoteles Solaris de México,
^R

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2016

We were there in the middle of December and the hotel was fantastic! Weather was rainy in the mornings, but cleared up during the day. We got off the airplane, and there are shuttle groups everywhere, we paid $17 a person to get to the Royal Solaris. Once we arrived at the hotel, the man at the front took our baggage, and we went to check-in. check-in was quick, then they had a concierge show us around thee hotel. Once the tour was complete, we went up to our room and they brought us our baggage, then we were ready to have fun!

The breakfast buffet was great! We ate there every morning. We laid on the beach most of the day and they brought us drinks. We brought dollar bills to tip, however this is not mandatory. The shows were fantastic and every meal we ate was really good. We ate at Marco Polo a few nights, the steak is really good! The portions are small, however the food is very good. We found ourselves at the buffet a lot of the time, just for convenience and the food was also really good as well.

We had an ocean view room with Jacuzzi. The AC worked well, the shower did get things wet on the floor, but didn't bother me. I just put down a towel AFTER I was done showering. It would just get soaked if you put it down before showering. Room was very clean.

We booked our excursions through the hotel. We booked three excursions for $300 a person - Xel-ha, Chichen-Itza, and X-plor. Xel-Ha and Chichen Itza were our favorite!

A great hotel, I would definitely recommend and stay again!

Room tip: Ocean View is the way to go!
Date of stay: December 2015
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank CaleyRose
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SolarisHotels, Manager at Royal Solaris Cancun, responded to this reviewResponded 4 January 2016

Dear Ms CaleyRose,

We are so glad you enjoyed your stay at Royal Solaris Cancún!

It is great to know you enjoyed your room, the restaurants, pools, shows and tours that our travel agency offers, thank you for your nice review!

Have a great day!
Hoteles Solaris de México,
^R

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews