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Reviews (807)
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Reviewed 6 April 2018

This was our first trip to Temptation and we loved it.

PROS:
Modern, Beautiful, clean, friendly staff

The quiet pool is amazing but a little chilly. I need shade and there were always chairs available. We were looking for a place to relax and yet have fun at night. This is the place. You can also party all day in the party pool if you like.

The food is really good. Lots of choices, easy to make reservations. Sutra is by far the best. Men need pants at almost all restaurants. Ladies can dress very sexy and its so nice to see.

The theme nights are so much fun, bring some costumes and i promise you wont be out of place. The gift shop also has amazing outfits.

CONS:
Time share employees disguised as the welcome "Concierge" harassing you each time you pass the lobby.
SHE restaurant. 2 hours for dinner and a show and the show is only two sets of 15 min each.
No night swim or skinny dipping - this would be a fun option.
The beach is small with dark water. Lots of chairs however and shade.

Room Tip: If you like your sleep, get a room near the quiet pool.
  • Stayed: April 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Jessi_Nessi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCUN, Concierge at Temptation Cancun Resort, responded to this reviewResponded 7 April 2018

Dear Guest
We appreciate your staying at Temptation Cancún Resort and your detailed review about it. We are glad that you liked the new facilities, the food, the cleaning, the theme nights and the friendly staff. It is always great to know that you enjoyed and had fun with us. Thank you for your remarks in order to improve some services that you detected during your stay.
We hope to serve you again for second time.

Thank you for falling into Temptation
Estefanía E.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

I'm a regular visitor to Cancun, just haven't been to Temptation before. I'm writing on the plane as we leave... Read the reviews about Temptation before you book. They are all fairly accurate. Entertainment: We had a great time here! Yes, it's top optional but the vibe is very chill and people are kind. Restaurants: We only tried two of the restaurants and really should have tried all of them as the food was exceptional. The breakfast buffet was typical resort food but the restaurants you dined in we're awesome. Definitely try Amore! Staff: Every single staff person was lovely and kind. From bartenders to the guys maintaining the landscaping. Fitness Center: the best one I've seen at a resort. Tons of equipment choices in one area. Spa: Spotless and professional.I Alma did a great job on my birthday massage. They offer levels of couples massage you can do here too (wink wink).

Okay things to improve... Rooms: Be aware of the room they give you and the location. We had to move once which they were very helpful with. Some rooms are close to the entertainment and some are basically on the busy road in front. I've never heard so many doors open and close at all hours. Some of that too be expected but if you're into quiet, do your homework. Checking in, staff was courteous but it would be nice to learn more about the restaurants and theme nights as we first arrive. We had to learn from guests and the television in our room. The sexy pool is the place to be mid-day. People watching and fun! There isn't much of a beach to speak of. That was the main thing I missed. But there is a small one and some beach volleyball. Big plus is being in walking distance of the ferry to Isla Mujeres. Take a day and go over and explore. Adults-only resorts are really the way to go!

  • Stayed: April 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank dori1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCUN, Concierge at Temptation Cancun Resort, responded to this reviewResponded 5 April 2018

Dear Guest

We appreciate that you have chosen Temptation Cancún Resort and your time to make the review about your staying. We are glad to know you enjoyed the entertainment and concept that characterizes us also the food, the facilities and the staff especially from Alma in the Spa she will be happy for her great job. Thank you for your remarks regarding to improve some areas and be better for you day by day.

We hope to see you the second time; thanks for falling into Temptation.

Estefanía E.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

Okay, here are my thoughts on the New Temptation:

Overall:
- It is fancier and trendier, but overall the same resort.
- The crowd seemed much milder than we have seen there for spring break, and I think a lot of that is the price point. The younger wild people can’t really afford it anymore.
- I’d say the median age was 30-40.
- The food is pretty much exactly the same.
- The new wrist bands are bracelets like they have at Desires. Super comfy and really nice.
- There are 3 kinds of bands – black for members, blue for people staying in the “tower”, and white for non-members and non-tower guests. The blue bands aren’t members but get most of the member benefits.
- Generally speaking, it is really only worth going using member prices which is why we renewed our membership.

Good:
- There is a coffee shop in the lobby. I like that. They have snacks and sandwiches and desserts.
- There is a new bar in the lobby…plenty of places to drink.
- There’s finally a hot tub. It gets a little crowded but it’s nice toward the end of the day.
- The new gym is AWESOME.
- You only need reservations for the SHE restaurant and the hibachi table in Sutra. It’s nice to have so many dinner options without being stuck with a time frame you have to hit.
- There is a sit-down breakfast place now, which is nice.
- The pool is more than twice as big. This is nice because it is huge and has plenty of seating but is bad because it is deeper and colder.
- The members deck is the same and has decent reclining seats.
- The sports bar expanded into the old dance club. It is very nice in there now!
- the new rooms are nice enough, but it is mostly just wallpaper.

Bad:
- The buffet is literally ½ the size. Kind of a wash because of the sit-down place, but still….
- When we were there, the pool butlers were saving a dozen of the best pool chairs “for request” for brand new members and such. They expected a cash tip to give up a chair but we just took the chairs we wanted.
- The fancy in-pool chairs are only any good if you are drunk and the sun is out.
- The chairs around the pool don’t recline or sit up so your butt can fall asleep.
- They shaved the beach area and it is about half as wide now, seriously. They used all the sand to create a shallow area for the water sports.
- They rented out the beach and cabana over by the quiet pool for giving briefings for people about to go in the booze cruise. This includes families and such so every morning there are whole families with kids and such over by the quiet pool.
- the tvs are nicer and have a lot of channels but you have to pay for adults channels now instead of having them 24 hours a day for free.
- This one is mixed: the evening themes are fun, but the shows are as bad as ever. The downside is that the dance club is gone and everything happens on the new patio area. It is nice but windy in the evenings and there is almost no coverage from the weather. The shows have never been really great, we mostly go for the themes in the evenings instead of the shows.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Rooms
    • Service
7  Thank Andy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCUN, Concierge at Temptation Cancun Resort, responded to this reviewResponded 5 April 2018

Dear Guest
Thank you for have chosen Temptation Cancún Resort once again and make your detailed review about this recent stay with us. It is good to read you liked some of the new facilities and changes in the resort. We always appreciate the remarks to improve our services, every feedback from our guests are very important to help us to know which are the opportunity areas to work on them.
We hope to have the pleasure to be your host again for the next time.

Thank you for falling into Temptation
Estefanía E.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

We've just completed our second trip and have been members since before the renovations. The new décor is beautiful and modern, plenty of staff for anything you need. High five to all the entertainment staff Lollipop, Mini Cooper, Zack, Shelby and the great dj Carlo's(aka Charlie).We also had the pleasure of our amazing butler for the week JD. He went over and beyond to please us. Thank you JD! The pool is now very large to accommodate the full occupancies and food was excellent. We look forward to our next trip back.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Heidi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCUN, Concierge at Temptation Cancun Resort, responded to this reviewResponded 5 April 2018

Dear Guest
Thank you very much for choosing Temptation Cancún Resort for second time and sharing your recent experience with us. We are glad to know that you liked the new facilities, the food and the staff service especially from Lollipop, Mini Cooper, Zack, Shelby, Carlos and your personal butler JD, we will share with them your nice comments about their great job. Please know that we work to create unforgettable experiences in our guests and it is a pleasure to read that we achieve that goal day by day.

We hope to see you soon, thank you for falling into Temptation.

Estefanía E.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

Excellent in most ways. Very disappointing that the pool heater is not put on every morning. Very disappointing that they do not allow men in any of the best 5 restaurants with dress shorts on but will allow men to wear T shirts, jeans, flip flops, and baseball caps in the same restaurants. Very disappointing that they have changed the closing time of the Quiet Bar to 6pm from 11pm. Very disappointing that the Sky Bar closing is at 6pm.

Stayed: March 2018
Thank SaltyDude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCUN, Concierge at Temptation Cancun Resort, responded to this reviewResponded 7 April 2018

Dear Guest
Thank you very much for choosing Temptation Cancún Resort and sharing your detailed review with us, we appreciate you rated us with five stars. We are glad that most of the service was excellent for you and to know that you found friendly people. We appologize if you did not enjoy 100% your staying for some issues, allow me to tell you that every remark is very important in order to improve our services.
We hope to have the opportunity to be your host again.

Estefanía E.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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