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“Outstanding Staff”

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All Ritmo Cancun Resort & Waterpark
Ranked #54 of 180 Hotels in Cancun
Saskatoon, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Outstanding Staff”
Reviewed 13 August 2012

The entertainment provided at this hotel was amazing. They had fun activities through the day and put on three awesome dinner-theatre events during our one-week stay there. My grandson loved it there...he had so much fun.

  • Stayed October 2011, travelled with family
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Thank 1961Mary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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uk
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 8 August 2012

After reading so many mixed reviews we went with an open mind to the sea adventure.

Check in...... made to feel so welcome was given a cool drink while we checked in . Quick and easy and got given lots of info on the hotel and area.

Room... not the biggest room but very clean andcool, got a seperate living area with sofa kitchen and dining table. Great sea view.

Beach... small and lovely and quiet .yes there was lots of sea weed but was cleaned up every day by polite smiley staff. Sun beds could do with replacing as are old and worn

Bars.... great staff helpful and happy never had to wait long to be served, when the staff were busy they gave you eye contact and a smile to let you know you would get served soon.

Restaurants.....food was average but was always hot and plenty of choice.most of the staff were friendly and helpful but we did encounter a few that would only serve thier favorite customers and ignore others .after we had witnessed this several times we put a complaint in against one member of staff and the management couldnt do enough to put things right but the waiter was awful after that one day we asked for a clean fork and he threw it on the table and gleared at us.

Shows. Entertainment staff worked so hard on the shows, micheal jackson show was great but noot so impressed with the others . Food was great in the theatre.

Waterpark.... was easy to get to through the under road walk way which was great for the safety of kids ( we didnt have any ). Being big kids our selfs we had great fun on the slides . Food was great in the snack bar

Hotel was far from the centre but we knew that when we booked and was happy to use the local buses to get into the centre,met some very friendly helpful locals this way.taxis were easy to get for a night out.

Overall was very happy with our stay and would stay there again.


  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UkCartman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Littlerock, Arkansas
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 8 August 2012 via mobile

Went for a family vacation. The rooms are ok but got upgraded to Ocean View!! Beds are hard and needed updating .
Very dissapointed in few choice of food! Awful!!! Except the Oyster where you have to have reservations ,if your lucky you may get to eat there a few times during the stay. Overall I was dissapointed in our vacation!! There was construction goIng on during our entire stay!!!! We deserve a refund!!!!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Blake'sMOM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico City, Mexico
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 August 2012

Well, all is about a really old construction that seems that has been just maked up. The people at the front desk have bad manners and they make you wait a lot of time just to give the key of your room (and old metal key with a cord to hang in neck). The rooms are small and cheese, they gave me a king bed room even when I have asked a doble bed room, and they gave the solution just putting and old and crapped portable bed that can hardly fits into the size of the room, during our stay we had to handle with bees and other insects thet gets into the room, and me and my family needed to go over large extensions walking cause they send us to one of the last buldings and to a fifth floor with no elevator. The food sometines bad, sometimes good, swimmin pools small and boring, the water park is also small with just four small water sliders, the resorte is divided by one main road that you need to cross walking if you want to go to the weeded small beach with gray water. The place is NOT located in the main Cancun hotel zone acctually is to far from there (around 30 minutes) and the cabs and any transport will be expensive to drive you there to where the really fun of Cancun is, the place that surround the hotel is like bad neiborhood and in the night can be dangeours, so please doný waste your money in this cheese hotel and don´t ruin your vacation.

  • Stayed July 2012, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank Diego S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Topeka, Kansas, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 July 2012

My family and I were scheduled to stay at this resort from 7/13/12 - 7/20/12. We were a little nervous about this resort as it had very very mixed reviews. I couldn't understand how one person would say it was horrible and the next person would love it. We chose this as part of our time share package because the water park looked nice and it was very very affordable. We arrived on the 13th late in the evening with myself, wife, and 2 kids (7 & 10). Driving to the resort was a little scary as you go through what appeared to be very bad neighborhoods. It is well out of the way of anything else. When we got to the counter to check in they didn't have our room, only a room with a king size bed and they wheeled a cot in for the 2 kids to sleep on. The room was not big enough to fit 2 cots in it. We went to get a snack at one of the restaurants after putting our things up, only to have our first of many bad encounters with the food here. We found at every restaurant other than the "nice" restaurant on site the food was absolutely, positively disgusting. The only thing that was good was the fruit. The "nice" restaurant's meal was certainly edible but that was the highest compliment I could pay it. The main pool is small for the # of people who use it and if you want a chair by the pool you have to get there shortly after it opens. The pool was only open until 8pm which I thought was strange to have it close so early as there is absolutely nothing else to do here. The waterpark was an absolute joke. They don't mention that it is a public waterpark. Anyone can pay to get in there so it is not exclusive to the resort and it closes at 5 or 5:30. It was also very overcrowded. That wasn't the biggest problem. There are 3 cargo net areas that allowed the kids to play on different parts of the structure. 2 of those cargo nets had yellow caution tape across them because they were in such disrepair they weren't safe. The 3rd cargo net should have had tape on it as there were rips, and a large hole that my son's leg went through. I went onto the structure with my kids several times and overall I didn't feel it was very safe. Both the main pool and the waterpark advertise swim up bars as part of the all inclusive package. Both of the bars had two sides,1 for people to walk up to and/or sit at the bar, and the other being the swim up side. You could sit in the pool at the bar all day long and never get a drink. Not that the drinks they made were any good anyway, but.. The beach area is very small and is filled with seaweed. I will give them a little credit on the fact that the beach area is very relaxing, they do a reasonable job of cleaning up the seaweed, and although the water is not the beautiful turquoise water you think of, it is very clear and you can see a few variations of sea life. Their game room has 1 pool table, 2 foosball tables, and a ping pong table. Other than that there is nothing else for kids to do in the evening. They have dinner shows that are equivalent to a high school play. Some kids may enjoy this, mine did not. There are no activities that are close outside of the resort as this resort is far away from anything. After being here for 3 days, one of which we weren't at the resort because we had a tour planned we could not take it any longer. We asked that our time share company transfer us to another resort. They found us a resort about 45 minutes away that was not all inclusive. We happily agreed to pay whatever we needed to just to get out of this resort. We had a cab pick us up the very next hour, and we spent our remaining 3 1/2 days there. This hotel was everything we hoped for and we luckily salvaged a decent vacation despite our first few days. We spent $1000 more for these extra 3 days and it was one of the best decisions we ever made. We were contemplating going home early if we could not transfer. I hope that this review helps you make a decision on this resort. I wish that we would have paid more attention to the poor reviews before going.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Ryan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about All Ritmo Cancun Resort & Waterpark

Property: All Ritmo Cancun Resort & Waterpark
Address: Km 1.5 Carretera a Punta Juarez-Punta Sam, Cancun 77500, Mexico (Formerly Sea Adventure Resort & Waterpark)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#43 Top resorts Hotel in Cancun
#47 On the Beach Hotel in Cancun
Price range (per night): ₹ 9,567 - ₹ 50,291
Hotel Class:3.5 star — All Ritmo Cancun Resort & Waterpark 3.5*
Number of rooms: 155
Official Description (provided by the hotel):
All Ritmo Cancun Resort & Waterpark invites you to enjoy exciting activities for children and fun events for adults in a fun-packed, yet relaxing experience. Include swimming pools with children's swimming areas and inset jacuzzis, white sand beaches, three restaurants, three bars, dinner theater, fitness center, kids club, daily activities and nightly entertainment. All Ritmo Cancun Resort & Waterpark offers you an oasis of family fun for a sunny and unforgettable vacation. ... more   less 
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Also Known As:
Sea Adventure Resort & Waterpark Hotel Cancun
Sea Adventure Resort And Waterpark
Blue Bay Cancun
Blue Bay Hotel Cancun
Blue Bay Club Cancun Mexico
Blue Bay Club Mexico

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