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Grand Park Royal Cancun Caribe
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Reviews (7,459)
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4,077
2,123
676
296
287
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3,431 - 3,436 of 7,459 reviews
Reviewed 10 May 2012

This hotel is fabulous. The grounds are impeccably kept and are beautiful. The staff was also amazing, from the servers in the restaurants to the entertainment crew. Diego, Sexy Carlos, Gustavo, Benji and Monique made our pool experience. They hosted water and beach volleyball games, belly flop contests, water balloon fights and underwater swimming contests (just to name a few). There was never a dull moment. The hotel has another stunning pool with a swim up bar if you just want to relax.
The one negative I have is that the walls are very thin, and we could really hear the people in the rooms around us. Also, Internet and the gym are not included in the all inclusive package.
This is a great place to come since it offers something for all types. We will definitely be coming back here again!

  • Stayed: May 2012, travelled as a couple
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1  Thank Deanna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2012

I stayed at the Grand Park Royal between April 24th and May 1st and it was an amazing experience! #1 The beach at this resort is INCREDIBLE. Largest stretch of beach in Cancun and they aren't lying, we walked all the way to the point (north) and noticed that the further you get to downtown the smaller the beach was getting. Also, the resort isn't massive so there is no chance that we didn't have enough room on the beach, it was wide open! #2 The food was great, they definitely mix it up at the buffet and I loved that the Wait staff would suggest beverages and it really seemed like they cared about all of the guests. I preferred the Oriental restaurant over the Italian. Although, the Italian restaurant seemed to be the popular choice, I did not enjoy the seared tuna :S . My only complaint! #3 The Entertainment Staff at this resort is what makes this place SO SPECIAL. Benjamin is a sweetheart and he really gets people involved in all of the games without being pushy at all. Very genuine person! Also, Diego was hilarious!!! Definitely added to our trip experience with all of his jokes :D Monique was a sweetheart and taught us a little spanish while we were poolside. And Gustavo taught us how to make these amazing bracelets while next to the quieter pool. #4 We stayed in the Premier ocean view building and it was awesome! full ocean view, non obstructed, with an amazing breeze off of the water at night. Very quiet and beautiful! Would have been nice to have more bottled water inside the room, we ordered cups of water from room service at night lol. 24 hr free room service at this resort was a life saver... takes a while for them to deliver, but it was still amazing! Quick walk to downtown Cancun where the clubs are, approx. 10mins! We will be back in June for our 2nd visit!

Room Tip: Premier Ocean View
  • Stayed: April 2012, travelled with friends
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3  Thank TravelLove2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2012

We stayed at the Grand Park Royal in April. We went with 6 other people. I had read many, many reviews about the resort. We brought our plastic straw cups which was a big plus since they do use small stero foam. We stayed in the Royal Tower and LOVED our room!! Don't think I would stay anywhere else!! Everyone said the beds were very comfortable from our group and we agree! Food was delicious and very fresh!! We ate at the Italian restaurant twice!! Loved the tuna!! We also at the at Japanese restaurant twice, which was also very good. Had lunch twice at Cocay. Nice view overlooking the ocean. Beach is beautiful and very open and secluded. Not congested with chairs and people. Someone from our group always got up and reserved chairs but when we went for breakfast there were still chairs available. Service was great, always with a smile. They work very hard and as others have said, they are ALWAYS cleaning!! Sandwich and ice cream shop was a plus to get a nice expresso or cappuccino after dinner. Really could have used some entertainment or a dj!! This would be the ONLY reason we would not return. They had karoke outside, very lame. They could use the same area to set up a dj. One of the entertainment staff could run it. Or also in the lobby bar there is an area. Don't know why? They plan the bus trips to the clubs for the young party groups but there is nothing at the resort for those who are left ( many of us!!) Hung out at the roof top bar almost every night after dinner since there was nothing going on. View is breathtaking!! Drinks were great, not watered down and they had alot of top shelf liquor. Some children at the resort, but not many. Didn't like the idea of letting all the kids swim in the hot tub like a kiddie pool. YUCK!! A shout out for our favorite buffet waiter, Jenrio? nicknamed Mosquito. We loved him! Also, Gregorio kept us entertained at dinner with his fork and napkin tricks. Our favorite bartenders were Giovanni and Javier on the rooftop bar. Try the "Javier special". Delicous!! Very enjoyable, relaxing time with friends!!

  • Stayed: April 2012, travelled with friends
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1  Thank deb373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2012

We stayed there with their all inclusive plan, and it was so amazing especially for their pools and a bar on the op roof. All staffs were very friendly and so efficient. But a restaurant provided oriental food was terrible, because their food was not good for Asian people like us. Except for it, we were totally satisfied with this hotel and we will for sure recommend it to our friends!!

Room Tip: Suite room in front of the beach
  • Stayed: March 2012, travelled as a couple
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1  Thank Rieko M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2012

I will definitely return to this resort!!! I read several negative reviews, but everything was great!

The entertainment staff, Sexy Carlos, Go Diego Go, Gustav, Benji, and Monique were the main ones while I was there and they made this trip a whole lot of fun and they make you feel like being a part of all the every day activities. (Hey guys if you are reading this review, this is Robert De niro).... Water Pollo, Volleyball, Trivia, Balloon Fights, Frisbee Toss, and the list goes on. I won the belly flop contest! They start around 9:30 am and go until 4:30 pm, then start up again around 8:30 pm.

But if you want quiet, there is the Infinity Pool with a swim up bar that is very nice.

This is the cleanest, most well kept beach resort that I have ever stayed!

I thoroughly enjoyed the breakfast and dinner buffet the most, but you have to try the two sit down restaurants as well. The Oriental was my favorite, so don't forget long pants and shoes for the guys for these two. The drinks were good. I was a little disappointed that they did not have top shelf margaritas but plenty of good drinks.

In my opinion, the lowest fare rooms on the 3rd floor with a king bed were great and in the main tower nearest to everything. I see no need to upgrade.

When you get off the plane, go straight to the outside of the airport and do not talk to the official looking people that try to pull you to the side. They are selling time shares. This resort also has time share sellers and unless you are interested, just say no!!!and walk away. They do not bug you in the dining areas, bars or outside.

Trust me...You will love this place!

Room Tip: Ask for a King bed room on the 3rd floor if you are paying lowest fare. Ocean and pool view are fantastic!
  • Stayed: May 2012, travelled as a couple
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3  Thank thornguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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