We stayed at the Beach Palace for 14 nights (25/08/2012 - 08/09/2012) and had an absolutely amazing time! We also got married there, which was perfect, the hotel staff, and in particular, Rebeca, our on-site wedding co-ordinator excelled.
We arrived at approx 17:00 hrs and check in was good, slightly slow but this was to be expected with the number of guests checking in (15 of which were with us). We upgraded our room using the resort credits to an ocean view. We got to our room and were amazed, it was quality. We have stayed in Cancun in the past and were impressed but this was totally different, more than we could have asked for. Fridge stocked daily with branded soft drinks and beer and 4 bottles of spirits. No issues with the room whatsoever, simply superb. We left our 'Do not disturb' light on for 2 days as we didn't need towels and we had a message on our answer phone telling us if we required room service give them a call and they would be up immediately. They just can't do enough to please you.
The food was again excellent; I don't think anybody in our party had one bad meal throughout the stay. Chinese and Italian were amazing, so was the buffet. Omelettes and eggs cooked to order at breakfast and fajitas, burgers etc cooked to order at lunch and dinner. Snack bars were great also; great range of foods, such as burgers, pizzas, chips (fries) and of course Mexican food. All in all the food exceeded our expectations.
Bars were awesome, a huge range of drinks, cocktails, spirits and 2 different lagers on offer (Sol and Dos Equis). No queuing at bars as we've experienced in the past, served straight away with a smile. Most of the time your drinks are brought to your table (or lounger if you are at the pool or beach).
The staff at the Beach Palace are out of this world, they will do anything to please you and each person is always smiling. If you tip them they are so grateful, you can tell they're not expecting it and appreciate it. Everyone was so attentive making sure everything was ok and refilling your drinks - simply amazing. There was a few names I remember but everyone there was spot on, they were: Victor (Waiter), Addy (In the buffet restaurant - she remembered our names from the first morning), Anmaria Jose (Waitress), Rebeca (Wedding co-ordinator), Rosy & Paty (Spa), the 2 waiters that work on the Romantic Meal on the beach, can't remember their names but they were great, the woman at the omelette station (again can't remember her name) was out of this world. As I said, these are just a few names that stood out but everyone was so thoughtful and attentive. The entertainment staff were so hard working and friendly too, both day and night.
The entertainment at the hotel was also good, karaoke night, live bands playing, casino night, Michael Jackson show, amongst others, really good.
Our wedding was perfect, it couldn't have gone any better, every detail was just perfect. We had a lot of decorations and gifts for our guests, Rebeca took everything and each item was exactly where we wanted, no issues at all. It was planned and flowed so great, were so happy. We paid for our certificate to be translated to English from Spanish, this was charged to our room rather than us have to worry about paying before the wedding.
The service in the Spa was out of this world. My wife to be, her bridesmaids and our mothers had their hair and makeup done here and it was so precise. They tried several different styles to ensure they were happy, nothing was too much trouble. And we were allowed to use $500 resort credits for this service, simply unbelievable!!
I think I've covered everything now; all in all everybody that travelled with us was more than happy. I know for a fact I would return to his hotel, something I have never said about a hotel in the past, it was the holiday of a lifetime! Thank you Palace Resorts!!
- Official Description (provided by the hotel):
- If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more less
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- Also Known As:
- Beach Palace Cancun
- Beach Palace Hotel Cancun
- Beach Palace Resort