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“Great Anniversary trip”
Review of Sun Palace

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Sun Palace
Ranked #8 of 175 Hotels in Cancun
Certificate of Excellence
BELMONT, NC
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Great Anniversary trip”
Reviewed 22 March 2012

My wife and I went to the Sun Palace to celebrate our 47th Anniversary. We had stayed there on 2 previous occasions and were not disappointed this time either. Check in went flawlessly. Then we met the Public Relations Director, Karla. What a wonderful person for the position. She saw to it that everything possible was done to make our stay excellent in every way. We had a sixth floor corner room with a large balcony and 270 degree view. Every employee we came into contact with was extremely nice. To name a few: Karina, Roger and Samuel on the beach, Olivia who took great care of our room and the Alamo restaurant waiter we requested every time we dined there, Ricardo. If I were training waiters, I would use Ricardo as a model for the trainees. It is the personnel who make a hotel or resort great and Sun Palace has a great staff and I would have to again mention Karla and Ricardo as 2 prime examples. We also had the pleasure of meeting the mild mannered, soft spoken General Manager, Mr. Pablo Winkler. I am sure his leadership sets the mood and attitude of the staff. I could list many details about the Lobster Dinner, Special Anniversary Dinner, the spa and salon, the "Retro Show" and the "Caribbean Show", (both of which were high energy and beautifully costumed) but I will end by saying, the trip was perfect and we look forward to returning for our birthdays this September.

  • Stayed March 2012, travelled as a couple
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Helpful?
2 Thank RHETTCOZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pwinkler, General Manager at Sun Palace, responded to this review, 28 March 2012
47th. anniversary....Wow!! An honor to host.

I just wrote an answer for a very nice couple of honeymooners. I should have wished them to be able to celebrate as many anniversaries as you. There cannot be a better fortune than a lifetime toghether. I am really in awe and have forgotten my purpose to thank you for a very generous review.

We will be waiting for your 48th, 49th. and 50th.

Please accept our deepest congratulations and most sincere thanks for bestowing such an honor on us.

Cordially,
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Mulliken, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 March 2012

My husband and I have been to several resorts and this was a great place. This resort was so nice for several reasons - it was smaller than some so you were not trying to find you way around for two days, bartenders, wait staff were all very nice, jacuzzi in room is wonderful. The rooms were very clean as well as the rest of the resort and the view was awesome from our fourth floor room. The only downfall was racing to get a beach chair early in the morning and the food was very good but not excellent.

Room Tip: If you have points to use - use them to upgrade your room it is worth the time and the hassle to get...
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  • Stayed March 2012, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
2 Thank Sherry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pwinkler, General Manager at Sun Palace, responded to this review, 28 March 2012
Thank you so much for your kind comments. I am glad you enjoyed most of your stay and am working on the issues you mention. As days have become longer and warmer our guests favor the outside. So we've ordered more lounges and umbrellas.

I hope this won't deter you from visiting us again soon.

Best regards,
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Cleveland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 March 2012

Our stay at the Sun Palace resort with Palace Resorts was exceptional. Fantastic service, friendly and fun staff, incredible amenities, and a wonderfully intimate environment makes the Sun Palace THE best place to spend a honeymoon. We had an amazing time enjoying the relaxing spa, delicious food, and ever continuous flavorful drinks. The room looking out to the ocean was absolutely gorgeous and perfect for newly married couples with a Jacuzzi in every room. We would Highly recommend anyone who is planning on getting married to check out the Sun Palace. We hope to return again soon.

Room Tip: Any room facing the gulf is truly beautiful. The sun may come through the window in the morning but...
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  • Stayed March 2012, travelled as a couple
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Helpful?
1 Thank Daniel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pwinkler, General Manager at Sun Palace, responded to this review, 28 March 2012
If a Honeymoon trip is less than perfect what could it be?

It is such a pleasure to host honeymooners! Just seeing them walk through the lobby, generally holding hands and speaking in very soft modes to each other, tanning side by side or enjoying a meal brings back remembrances of that very special time that many of us humans are fortunate to experience to never forget.

Thank you for letting us share and be a part of that moment!

Best wishes,
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New Jersey
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 March 2012

From the moment of arrival we found Sun Palace to exceed our expectations. The rooms are spotless, as the entire property. The service impeccable.

We never had to wait for a table and even though the resort was filled to about 80% occupancy it never felt "crowded". I can't say enough about the staff- they transparently are totally devoted to their positions and want nothing more than to make you happy. Everyone has a smile and a "hola" greeting/ Karla of Guest Services is a gem. Our maid, Rosario- a sheer delight.

This time of year the surf is a bit rough, but on the couple days it was possible to get in chest high from the wonderful beach and jump some good waves and hang in the warm turqoise water for as long as we wanted without getting chilled.
The waiters, especially in La Trotta (Italian restaurant) were extremely knowledgeable on wine parings and gave exemplary service. The wines leave a little to be desired even when upgrading using your resort credits, but hey- it's Mexico- enjoy the tequila that's flowing freely.

For Cancun, the Oriental restaurant was quite impressive- again the wait staff was great.

Those bartenders can mix a great mojito too !! Experience the "drink of the day" at the swim-up bar. I can't describe the beauty & peace of looking over the Carribean while in that infinity pool ! Don't miss water polo or volleyball- helps to keep the scale from creeping up.

The spa is very nice and the services are provided by excellent staff. I highly recommend the vitamin c facial at the vacation end to refreshen your face. Don't miss out by skipping the surf & turf dinner on the beach ! We will be going back !

Room Tip: I believe all the rooms see at least a partial ocean view- I don't think there's a bad room...
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  • Stayed March 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank Robin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pwinkler, General Manager at Sun Palace, responded to this review, 28 March 2012
Royalty is what our guests are to us. After all: We are a palace!

The difference between the blue-bloods and our patrons is that they come here to relax and make friends.

Thank you very much for your kind description and more so for being the type of people who enjoy every moment at its fullest. It is you who keep our daily work young and refreshing.

We hope to have the pleasure of your many future visits and the delight of your repeated company.

Sincerely,
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providence
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 21 March 2012

We continue to go back to Sun Palace twice a year for 2 weeks each time. We have been doing this for the last 4 years. I don’t know how they do it, but every time we go to Sun Palace (we come home saying this trip was better than the last). Our friends are tiered of hearing us say this, they wonder how this is possible. Well, it is because of the staff (which we like to call our family) at Sun Palace. They make this resort special. The hotel also has a beautiful beach. We were there at the end of last year and are getting ready to go back again in April. All of the Palace resorts are wonderful and we love to visit them and see some of our friends when we stop by, but Sun Palace is home.
We always let Pablo Winkler, Hotel Manager, know that he has an amazing team under him. He is a kind, warm and very respectful man.
Because of his leadership and the love we feel from all the Staff at Sun Palace, they will always be # 1 in Trip Advisor for us.
Jackie and Chris

  • Stayed October 2011, travelled as a couple
    • Value
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Helpful?
2 Thank amorlove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pwinkler, General Manager at Sun Palace, responded to this review, 26 March 2012
You have been away too long. We miss you.

You mention that you "don't know how we do it". Well, back to you...I wish I had 1/10th of the love you profess for each other and spread around you....maybe you don't even notice it...it is your natural way of being. But we love and admire you.

My kids and myself can't wait to see you again and give you a big hug. You are simply: The greates!!

Love you.
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Additional Information about Sun Palace

Property: Sun Palace
Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Cancun
#8 Luxury Hotel in Cancun
#8 Spa Hotel in Cancun
#8 Top resorts Hotel in Cancun
#8 On the Beach Hotel in Cancun
#17 Family Hotel in Cancun
Price range (per night): ₹ 23,708 - ₹ 40,310
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Official Description (provided by the hotel):
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace

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