My wife and I arrived at Iberostar Cancun on March 24th and were checked in immediately. However, we had emailed the resort well in advance requesting a high floor suite but they placed us on the 1st floor. After talking to the concierge and informing him that I was in communications with the resort well in advance to our arrival, he directed me to Fernanda De La Vega who was a tremendous help! I showed her my emails and she worked with the front desk to get us into another suite. The problem was that another suite was not available for a day or two. To make up for our troubles, Fernanda provided me with a complimentary massage from the spa and my wife got a complimentary manicure and pedicure. This was customer service at its finest! From that point on, Fernanda always waived and smiled at us when she saw us in the lobby. She honestly made up for any and all inconveniences we experienced.
Now to our stay: Our suite was facing the new construction tower which we did not mind much as we were being moved out of it anyways. Keep that in mind if you receive a room facing the north. Beds are terrible; very lumpy. In both rooms, the bed was very lumpy. The rooms themselves are dates, however they are nice. The view from the balcony was fabulous but do not leave any clothes out there to dry. They will fly away as was the case with my swim shorts.
Food: The food is good, but on the bland side, which I understand. Breakfast buffet was the same items all the time. The dinner buffet changed slightly. They did go above and beyond and cut the skirt steak fro my wife and cook it a bit more for her on their flat top grill. They were also willing to cook a few veggies on the flat top as well for her. This was phenomenal as my wife does NOT eat steak. They cooked it to her specifications. Snack in the outside bar is whatever. They serve plain burgers and hot dot dogs with fries. The burger patty has no taste whatsoever. One afternoon they had a BBQ on the beach with pork chops, skirt steak, hot dogs and hamburgers (these burgers were good as they were cooked over lump charcoal). The menu for the snack does not change nor does the taste. They do offer special cooks like the BBQ and a seafood cookout. It would be nice to know these things in advance but they seem to be spontaneous. If you see a white tent being set up in the morning, that is your cue that there will be some sort of cooking going on in the afternoon.
Drink- Disappointing. I was not able to get a good drink for the life of me. The pours are weak even with a double or triple. Not much variety on the hard liquor (I was very disappointed as Jameson was probably the best liquor they had. DOS XX is on tap and they also have Superior (like a Budweiser)and cans of Heineken. My wife loved the Miami Vice made extra sweet. Its a non-alcoholic drink but i had them add some off-market rum to it (Malibu was the only name brand rum). They have Don Julio and Hornitos as some name tequilas. Coffee shop is good. Guys at the lobby bar are very nice.
-Japanese restaurant was good although I wish they offered a hot/spicy sauce. The tempura veggies were awesome. Order more than one order of them, trust me! We went here twice. Steak house is really good. They have an appetizer buffet (wings are dry) that has lots of options. I ordered the rib eye which was much fattier than the rib eyes back in CA. I let the waiter know this and he brought me another plate with a filet on it which was mouth-watering delicious! If we had another day, I would go back here for dinner.
-Time-share- GO to this "tour" and get to know all about the Iberstar VIP experience. If you have any money managing sense, you will know that the deal is not good at all (you make more putting that money in a private annuity). Go to this just for the credit that they give you to use at the resort. Its 150 Iberostar dollars.
Overall, the staff is nice and willing, with the exception of Fernanda that went above and beyond for us.The food in the buffet could have been better, but then again its a buffet. I wish they had an agenda of events readily available so I knew what all was going on. As a first trip to Cancun and the all-inclusive experience, I would say I am very pleased. I would go again. Actually, we are going back in July but staying at a different Iberostar that has more activities for the kids.

We are staying at the Iberostar for Easter Week Vacations. We just came yesterday and had breakfast today!!! Wow!!! Delicious!!! The buffet was very complete: omelette, natural juices of all kinds, cold meets and cheeses, many types of bread, fruits and exotic fruits... Excellent service!! Congratulations to the staff, the executive chef, and the great service at Iberostar!!!