We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Best stay in Cancun yet” 4 of 5 bubbles
Review of Iberostar Cancun

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Iberostar Cancun
Ranked #17 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersPlatinum level
Iowa
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Best stay in Cancun yet”
4 of 5 bubbles Reviewed 30 April 2012

My husband and I have been to many resorts throughout Cancun, Riviera Maya and Playa Del Carmen. This resort is by far the best we have stayed at. Our stay was for 10 days. We had a group of 4 total this trip and everyone agreed that this was the best resort so far. My only complaint at all, would be the beach/pool bar service. We were never asked if we wanted a drink on the beach or poolside but it didn't kill us to get up to get our own drinks once in a while. The swim up bar was also very slow and did not understand English extremely well but this was minor compared to all of the great things about this resort. The rooms were clean, food was very good, lobby classy, staff friendly and professional. Also, we booked an ocean view balcony room and got upgraded to one of the ocean front villa suites without even asking! It was a fantastic trip!

Room Tip: I would definitely want to stay in the ocean front villa again. It was a wonderful view and it is ve...
See more room tips
  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank lakumm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

4,211 reviews from our community

Traveller rating
    2,648
    1,044
    359
    94
    66
See reviews for
1,663
1,417
102
190
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (996)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Turkish first
  • Any
English first
Sarasota, Florida
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 30 April 2012

We were invited as travel agents to go and inspect the all new Iberostar Cancun Resort for 3 nights and we graciously accepted. We've never been on a FAM before, but I've sent many clients and friends to Iberostar Resorts and there were some complaints but nothing major. When we arrived, we were greeted by a very friendly bellman, we tried to check in early because we arrived arounnd 9:30am, but of course, as usual, they didn't have anything available, so we roamed the grounds, and we were very impressed. The pool area, and the beach was VERY nice. LOVED the beach!! Very impressed with the entire layout of the resort. We checked out the Breakfast Buffet and we were WOW'd by the huge selection, however, the buffet runs for several hours and you could see that some things were sitting out that shouldn't have been such as lunch meats, cheeses, even the guacamole was looking a bit old and brown, and the tortilla chips were stale. Food poisoning could definitely be an issue. And, there was supposed to be late night food, but when we went to the buffet restaurant in the 12midnight hour, there was still food sitting out from dinner, and there was nothing freshly made.

OUR ROOM, the bed was VERY comfortable, and the ocean views were amazing. Our complaints about the room, was there was sand and dust on the floors, our tv remote didn't work, and there was a major gap around the entry door, so it wasn't very sound proof. AND, we set our A/C at 20 degrees celsius but it never got down below 22.50 so it was pretty warm and uncomfortable sleeping.

The entertainment/daily activity staff was UNBELIEVABLE!! They mingled with everyone, and they were absolutely amazing. The evening shows were very good as well, which also included the same staff (they seemed to be there almost 24/7)

The resort's last bar closes down at 1am, so if you're a night owl or are looking to stay up and party, this is not the place for you.

Overall, I would recommend it to my clients.. mostly families, or people just looking to go and have a relaxing vacation. After the 3rd day, we were bored.

  • Stayed April 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank trvlbsrb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MA
Level Contributor
83 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 29 April 2012

If you've never been to Cancun, realize that there are all kinds and sizes of hotels along the beach. The Iberostar is smaller than many, which we saw as a good thing because we don't like having to walk for 30 minutes to get anywhere. Regardless, the hotel offers all the amenities we look for in a family vacation: nice beach, nice pool, reasonably good food, modern, clean rooms all with a view of the ocean and reasonably good service.

Of note, however, was the friendly pool staff who (sounds corny) but did a great job of engaging people in fun activities. We're not ones to participate in this much, but every time we did, we enjoyed it. Also unexpected was the show put on in the theater every evening. While it wasn't Broadway it exceeded our expectations with pretty good singing, dancing, audience participation, etc.

Some at the hotel told us of other places that apparently had better food, but had other drawbacks. We greatly enjoyed our stay and would return to the Iberostar.

Room Tip: Book a lower priced room and Negotiate an upgrade upon arrival if available.
See more room tips
  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank fmfb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michigan
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 29 April 2012

Just returned & going to rate on a 1-5 scale. Overall first impression, not blown away but came with the attitude that hey we are in Mexico and going to have a good vacation! Grounds 4****, Inside lobby 4****, Rooms 3***, very dated bathrooms with broken knob & when you take a shower water gets all over the floor, also very small. Oceanview from room 5*****, priceless!!!, Infinity pool 4****, Beach 4**** lots of waves but a big beautiful beach! Buffet 4****, got tired of eating at after the 2nd day. Restaurants are hard to get into, we only ate at two, Japanese 4**** could only have a 9pm reservation, Mexican 4****, our favorite! Staff 4****, most very friendly! In all we've had worse and we certainly have had better in an all inclusive but our vacation was fun because we made it that way! We had always wanted to stay at a Iberostar!

  • Stayed April 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank 4711lora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 28 April 2012

The hardware of hotel carry over from Hilton is very good. But lack the Hilton service. We wait for 4 hours in lobby to get our room. Then all restaurants are booked. Comparing other hotels we stayed in Cancun before, this is the average one.

  • Stayed December 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank LegendBird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cancun hotels
2.6 km away
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
#10 of 181 in Cancun
4.5 of 5 bubbles 8,565 reviews
1.9 km away
Paradisus Cancun
Paradisus Cancun
#21 of 181 in Cancun
4.5 of 5 bubbles 8,582 reviews
7.1 km away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 181 in Cancun
5.0 of 5 bubbles 5,570 reviews
Show Prices
Show Prices
Show Prices
5.6 km away
Beach Palace
Beach Palace
#13 of 181 in Cancun
4.5 of 5 bubbles 5,598 reviews
8.2 km away
Dreams Sands Cancun Resort & Spa
8.3 km away
Hotel Riu Palace Peninsula
Show Prices
Show Prices
Show Prices

Been to Iberostar Cancun? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Iberostar Cancun

Property: Iberostar Cancun
Address: Blvd Kukulcan Km 17, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Cancun
#16 Top resorts Hotel in Cancun
#17 On the Beach Hotel in Cancun
#17 Romantic Hotel in Cancun
#17 Luxury Hotel in Cancun
#22 Business Hotel in Cancun
Price range (per night): ₹ 16,237 - ₹ 40,003
Hotel Class:4 star — Iberostar Cancun 4*
Number of rooms: 426
Reservation Options:
TripAdvisor is proud to partner with Expedia and Booking.com so you can book your Iberostar Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Cancun Hotel Cancun
Hilton Cancun Hotel
Hilton Golf Spa Resort Cancun
Hilton Cancun Resort

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing