We just returned from a fun family trip to the Ritz in Cancun. My wife & I took our 2 sons (ages 9 & 6). Overall, we really enjoyed the vacation. Read below for details.
Fortunately for us, the hotel doesn't allow any of the spring break nonsense found elsewhere. This time of year, spring breakers are everywhere in Canun. However, one of the great things about the Ritz is that there really isn't a need to go anywhere else. Just sit back & relax at your beautiful, very well maintained Ritz on the beach.
The service in the breakfast restaurant (Cafe Mexicano) & poolside was excellent.
One downside was that our waiter in the Lounge/sushi restaurant didn't speak english too well which was a little frustrating but he was a very nice guy.
What was annoying & very unRitz-like was that housekeeping missed a few turndowns at night (thus leaving wet towels in our room) even though we called & requested turndown before leaving for dinner. Additionally, upon checkin, one of our connecting rooms wasn't yet ready & the front desk never delivered keys or got in touch with us to let us know when we could have access to the room. Instead, I ended up calling reception after 6:00 p.m. to check on the room status. Finally, after check-in & finishing an in-room snack, housekeeping never took away the dirty plates even though I called & asked them to. The plates were still in our room when we returned late day from the pool. I expect more from the Ritz. My service rating reflects these shortcomings.
The food at this property was very good. We had room service a few nights & the Ritz does this very well. We really enjoyed the daily breakfast buffet at Cafe Mexicano & its vast array of choices & omlette station. The poolside food was excellent (we loved the red snapper ceviche & had it almost every day for lunch). My wife & I were very pleased with the sushi as well. I wish the hotel had another more casual dining option now that Cafe Mexicano is closed for dinner (because we didn't wish to dine outside in a "wind tunnel" at the more casual restaurant).
The pool area, property & beach were just wonderful. Very clean & staff was always around to attend to your needs (food, towels, moving an umbrella, etc.). I loved taking a dip in the hot tub each day. My boys played in the pool nearly all day. The pool was heated so the temp was always very pleasant.
The boys also took a couple tennis lessons & the tennis pro was fantastic overall & certainly very experienced working with kids. I wish the Ritz had a basketball court & provided some other activities for young boys but I appreciate that this is the Ritz & not Club Med. The kids club (Ritz Kids) was attended by much younger children & was not an option for my boys.
The location of the Ritz is excellent. It's about 15 minutes from the airport. The beach is wide & there is a very good Argentine restaurant across the main road for those looking for other dining options. Also across the main road is a place where you can take excusions (snorkeling, speed boats, etc.) The speed boat - snorkeling excursion was really fun.
The fitness center is good for cardio buffs (lots of options) but there were only about 6 weight machines so this should be beefed up. The weight training options are too limited.
My biggest complaint about the Ritz is that they nickel & dime you for so many things. There is no free WiFi, bottled waters are expensive (the hotel's water is purified but they always push the bottled water so you should buy it at the store right across the street), they charge for fitness center use, tennis racquet use, fun balls sold in the gift shop are expensive & should just be made available for use by the pool (upon leaving we gave the balls we bought to other kids) & transfers provided by the Ritz are about double the cost of just getting your own taxis.
Overall, the Ritz Cancun is a very good property (notwithstanding the service lapses outlined above) & a great value compared to the Caribbean. We'd definitely go back to this resort.
- Official Description (provided by the hotel):
- Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more less
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- Also Known As:
- Ritz-Carlton Cancun Hotel Cancun
- Cancun Ritz Carlton
- Ritz Cancun