My boyfriend and I were visiting Cancun and booked the paradise snorkeling and catamaran tour with this company. It was $135 for two people and we paid via credit card when we booked the trip ahead of time. The morning of the trip we received a phone call in our hotel room from the company who told us that due to the weather, the trip had been canceled. We found this odd because it didn't rain or storm at all while we were there. We were given the option of rescheduling the trip for another day or receiving a refund. Since the day of the trip was our last full day in Cancun we had to choose the refund which the company said would be processed and put back on the credit card. It has been 18 days since the trip cancellation and we still have not received the refund. I have sent 3 e-mails and tried to call them on the phone but they haven't gotten back to me. I highly recommend booking with another company as this company is terrible and will just steal your money!
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