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Leyla Kh
Guatemala City, Guatemala

What a beautiful place!

5.0 of 5 bubblesReviewed 9 Dec 2024via mobile
I had a lot of fun with my partner, I enjoy the ocean view ☺️ the room is big and there’s enough space to cook but also different restaurant options. It’s in front of a mall that has different activities so it’s pretty cool. I really enjoyed it! The service was excellent as well
Date of stay: December 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this review
Responded 12 Dec 2024
Thank you for leaving a 5-star reviw on our resort! We appreciate your feedback, and hope you visit us again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 6 December 2024

Writing the review to highlight the efforts of Patricia the Health Concierge at the Westin Lagunamar.
This is a beautiful resort with a wonderful staff made even better with the daily insertion of the resort’s Wellness Program.
All guests of the resort are invited (free of charge) to participate in various athletic activities including pickleball, tennis, miniature golf, ping pong, and yoga.
Wether you are looking for an introduction to yoga or a seasoned yogi Patricia will guide you through your practice. Do not miss it!

Date of stay: December 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Peter J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 12 December 2024

Thank you for leaving a positive review! Our team appreciates the recognition given towards our amazing team member, Patricia. We hope you enjoyed your trip with us in Cancun!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2024 via mobile

Clean safe staff is so accommodating. We went here to celebrate my 60th birthday with my two grown sons and their girlfriends. We love the pools, the swim up bars and the beautiful beach. The water was so warm and so blue!!
We all played mini golf, ping pong and pickleball right in the resort. Two of us did a yoga class with Patricia one of the mornings (being a yoga instructor myself I wasn’t sure what the class would be like) it was fabulous- the hour flew by.
Oscar and Gabriel at the hotel front could not have been more helpful.
Having the beautiful huge mall right across the street is a bonus.
We would definitely go back.

Date of stay: December 2024
Trip type: Travelled with family
Thank BoardingPass727832
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 12 December 2024

Thank you for leaving a glowing review on our resort. We are happy to read that you chose to celebrate your 60th birthday with us, and that you had a wonderful stay. Our team hopes to have you again in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2024

Hello - I'm providing a 1-star review as the hotel service here was unacceptable in multiple ways. First, we had a vacation club and added a second room, but the hotel management and booking cancelled the second room repeatedly as they thought it was in error. This took weeks to rectify and hours of aggravation. Second, we requested a cot and a crib in the room and neither were there when the room was ready and was assured it would be. We had to wait 1.5 hours for the cot and crib to be set up after entering the room, which when travelling with a 3 and a 1 year old, this severely impacted their naps, which is why we made sure we organized ahead of time. Third, we only received 1/2 of our luggage when we checked into our room and had to wait 2 hours until we received the rest of our luggage, which impacted our dinner reservations as no one could get ready. The room was "ready" at 4pm, but most of our clothes didn't arrive until 6pm, which impacted our dinner reservations. Last and most important, someone fell asleep in the room above us with their tub on and all of the water was leaking through every soffit and hole in the bathroom, soaking most of our clothes and suitcases as the closet is in the bathroom and occurred at ~11pm. The mess was ultimately cleaned up 2-3 hours later, but we had to spend all day the next day doing laundry as the clothes had insulation and paint chips on them from the water in the above room. NOTHING was done for compensation associated with this. They offered to move rooms for that night at 2am, but only for 1 of the rooms we had (we had an adjoining rooms as our young kids and in-laws were with us). Moving at 2 in the morning was not really an option as our very kids were fast asleep and they did not have other cribs and cots for us to move the kids to. In addition, we had all of the supplies and groceries purchased, so moving would have taken hours. The front desk and management of the property had extremely poor attitudes towards helping us in everyway and as a Marriott lifetime status member, I feel this property should seriously consider a change in management as service and accommodations are not their top priorities.

Room tip: Happy hour is 1/2 price drinks at the pool at the pool and the Duna Sportsbar
Date of stay: November 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank philipwyman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 27 November 2024

We apologize for the negative experience that you faced during your stay. If you would like to further address your concerns, please contact our Customer Advocacy office at 800-860-9384 or customer.advocacy@mvwc.com, and a manager will assist you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2024

Quite simply, what a spectacularly wonderful resort situated in the best location on Cancun's posh "resort row"!! The suites, the dining, the amenities, and especially the guest service, as epitomized by the professionalism of bellman Gabriel, are all totally superb, and my wife and I will be returning to this paradise of a resort again and again!

Ken C.
Chicago Illinois

Date of stay: November 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Ken C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 27 November 2024

Thank you for leaving a positive review on your stay! We appreciate it, and hope you visit us again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2024

I cannot get a decent internet connection anywhere in the resort! I've been coming here for the past ten years because it's a beautiful, relaxing resort with great pools, ocean views and amenities. I never had a problem with internet access until this year. The staff report that the hotel changed internet providers recently. If you need internet access, don't come here until they solve this problem!

Date of stay: November 2024
Trip type: Travelled with family
2  Thank K9191ZKkathys
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 27 November 2024

We apologize for the negative experience that you faced during your stay. If you would like to further address your concerns, please contact our Customer Advocacy office at 800-860-9384 or customer.advocacy@mvwc.com, and a manager will assist you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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