Clean safe staff is so accommodating. We went here to celebrate my 60th birthday with my two grown sons and their girlfriends. We love the pools, the swim up bars and the beautiful beach. The water was so warm and so blue!!
We all played mini golf, ping pong and pickleball right in the resort. Two of us did a yoga class with Patricia one of the mornings (being a yoga instructor myself I wasn’t sure what the class would be like) it was fabulous- the hour flew by.
Oscar and Gabriel at the hotel front could not have been more helpful.
Having the beautiful huge mall right across the street is a bonus.
We would definitely go back.

Hello - I'm providing a 1-star review as the hotel service here was unacceptable in multiple ways. First, we had a vacation club and added a second room, but the hotel management and booking cancelled the second room repeatedly as they thought it was in error. This took weeks to rectify and hours of aggravation. Second, we requested a cot and a crib in the room and neither were there when the room was ready and was assured it would be. We had to wait 1.5 hours for the cot and crib to be set up after entering the room, which when travelling with a 3 and a 1 year old, this severely impacted their naps, which is why we made sure we organized ahead of time. Third, we only received 1/2 of our luggage when we checked into our room and had to wait 2 hours until we received the rest of our luggage, which impacted our dinner reservations as no one could get ready. The room was "ready" at 4pm, but most of our clothes didn't arrive until 6pm, which impacted our dinner reservations. Last and most important, someone fell asleep in the room above us with their tub on and all of the water was leaking through every soffit and hole in the bathroom, soaking most of our clothes and suitcases as the closet is in the bathroom and occurred at ~11pm. The mess was ultimately cleaned up 2-3 hours later, but we had to spend all day the next day doing laundry as the clothes had insulation and paint chips on them from the water in the above room. NOTHING was done for compensation associated with this. They offered to move rooms for that night at 2am, but only for 1 of the rooms we had (we had an adjoining rooms as our young kids and in-laws were with us). Moving at 2 in the morning was not really an option as our very kids were fast asleep and they did not have other cribs and cots for us to move the kids to. In addition, we had all of the supplies and groceries purchased, so moving would have taken hours. The front desk and management of the property had extremely poor attitudes towards helping us in everyway and as a Marriott lifetime status member, I feel this property should seriously consider a change in management as service and accommodations are not their top priorities.

Quite simply, what a spectacularly wonderful resort situated in the best location on Cancun's posh "resort row"!! The suites, the dining, the amenities, and especially the guest service, as epitomized by the professionalism of bellman Gabriel, are all totally superb, and my wife and I will be returning to this paradise of a resort again and again!

Ken C.
Chicago Illinois