We love this place!! We brought our two oldest granddaughters for a graduation present!! They loved it!! They didn’t wanna leave!! Also I have to give a special shout out to our concierge Jerson ! He was super great on helping us with everything!! We had a two bedroom villa and it was beautiful as usual!! We will be back next year!! If you are looking for a spot out here this is the best area and best hotel on the hotel zone!!! Check it out!! I’ll put pics up
Thank you for leaving a glowing review on our resort. We greatly appreciate it, and hope you enjoyed your time with us in Cancun!
Pros
- fantastic one bedroom accommodation with gorgeous ocean views (request building 9,1, or 14)
- loved the main pool - infinity design and super big
- very clean and modern feel
- staff is friendly and works hard (shoutout to Roberto in the fitness room and the fun team (Alejandro and tony) for making everyday fun for the family
- across the road from La isla plaza with tons of shopping Ana amazing restaurants (many of which you get 10% off as guests of the hotel - ask concierge for list of discount restaurants). I would recommend Thai, Cambalache and la Sanora Grill
- they keep track of pool chairs used (can not just drop your stuff and leave). There was always a pool chair available
-ocean front (loved waking up and down daily) one day was too wavy to go in
Amazing fitness facilities to use
Cons
- expensive food and mart (can shop at Soliano to make it more affordable)
- food is just ok (not great)
- did the taco Tuesday party- food was horrible and overpriced ($240 for a family of four with it liquor). Entertainment was good but can get that at Hacienda Sisal restaurant for much less
Overall a great hotel in a great location Family enjoyed the vacation and will be back
Thank you for leaving a review with us. We appreciate your feedback, and hope that you visit us again soon!
Worst experience coming to a hotel in Cancun. They kept us waiting 1:00 hr. for our room even though the confirmation said check in was at 4:00 pm. Staff was super rude.
5:30 pm we siding get out room and decided to ask for a refund which they didn’t approved.
We ended up going to another hotel.
Btw.
Check out is at 10:00 am.
You are paying for a hotel night checking in at 16:00 and you have to leave by 10:00 am…. And they don’t give you the room on time ? It’s a joke
Beautiful view of the beach (Building 5) and the beach is steps away.
Great staff and La Isla is right across.
The 1BR villa is good for family of 4 but the other one is gonna sleep on a couch.
The hotel is 20 mins from the airport and is RIGHT IN THE MIDDLE of everything.
Overall, impressed with this hotel.
Hello Elaine! Thank you for leaving a 5-star review on our resort. We greatly appreciate your feedback, and hope that you visit us again soon!
The staff is amazing! The brunch is delish.. go when the mimosas start flowing. The rooms are well appointed with incredible views! ( they are renovating each tower) they never let the pool look tired… they keep it all clean and as soon as we thought we wanted something there was a staff person there! The location is ideal!! We know we are going back again in 2 yrs. We travel with our 23 yr old and 18 yr old. The management is on point and very attentive. Hospitality at its finest! Keep this one one your list !
Thank you for leaving a glowing review on our resort. Our team greatly appreciates the recognition given towards our amazing staff. We hope that you visit us again soon when in Cancun!
