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Lyriagar
Marlborough, Massachusetts

SPG Hotel and Cancun review

5.0 of 5 bubblesReviewed 18 Jan 2017via mobile
If you are reading this you’re trying to decide on which hotel to go to from the SPG chain. I’m going to give an overview on the hotel as well as Cancun. It might help you make a decision as to what resort to go to.
First the Hotel.
No surprises here. Well taken care facilities with great and friendly services, delicious food and drinks. MUST try the Lagunamar drink by the pool. I had a few every day. Delicious!!! 
One slide, huge pool,the entire pool is less than 5 feet deep with lots of places for toddlers to splash. Peace of mind for me for sure, with my younger son.
We spent News Years Eve there. They had a NYE dinner but nothing else. I was expecting a celebration like in the Sheraton Vistana/Orlando where they had a DJ with a big screen TV on the pool deck. But no, nothing like that, and the pool was closed at 10pm with the hot tub opened 24hours. I was a bit disappointed but it didn't ruined for us, after all, we were in Cancun. 
The hotel is located right across from a big shopping mall with Starbucks and many restaurants including Hooters, we didn’t go there as we were into the local food and not chains. There's also rental car companies across the street, the price to rent a car is $65 including all taxes and insurance. We don't like tours so renting a car was better for us as we were planning a visit to Tulum. I was a little tense abt driving in Mexico but no worries there. It was a straight shot to Tulum with huge hotels and spas along the way. The road is in good condition and safe. I was told by a hotel staff to keep on the speed limit bc if I got pulled over I would have to bribe the offices to let me go without a ticket. Fair enough!!! Brazil was the same thing. 

Cancun 1

ONE IMPORTANT info I want to give you is the bus there...is a little weird and it can be scary but you just need to know how it works. After a long day, my son was complaining abt being tired and hot while we were walking on the side walk towards the bus stop when a bus randomly stopped and waves us in. In a impulse we went in, but once in, I was a bit nervous and regretful abt getting in a bus. The bus driver often will have an assistant waving in tourist or locals inside the bus. They have regular stops but they can also take people in while waiting for a light to go green. It feels quite strange. But it's legit!!! It's normal. As long as the bus is RT 1 or Rt 2 you are in the right bus heading back to the hotel. The bus is 10.50 pesos.
We also took the bus to go Tortuga beach and from there to Isla da Mujeres. It was a 20 mins ferry and the island is nice and fun with lots of shops and restaurants. I bought a beach wrap there for 325 pesos and the same wrap was 199 pesos at the Xcaret. Be aware! 
The nice thing about the island is that you can rent a golf cart to get around. We arrived at 12:30 and wanted to leave before 6 so we decided not to rent one. The price for the day at that hour was 700 pesos and or 250 for two hours. I overhead someone saying it takes 45 minutes to loop the island.

Cancun 2

First and foremost! My husband and I with our sons 13 and 8 felt super safe while there. Our experience was amazing. Cancun has a lot to offer. The colors, the food, the drinks, the music and these people’s happiness were contagious to us.
Your money will go far here. Things and food are cheaper than the Bahamas and there's more to do, also having excess to public transportation makes a big difference.

We had a great, great time in Cancun. We really loved the there.

Date of stay: January 2017
Trip type: Travelled with family
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WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this review
Responded 26 Jan 2017
Dear Guest:

It is amazing how did you go out of the resort to see and live closer our Mexican culture, and we are glad to know that you enjoyed it so much. Thank you for this amazing review and we hope to welcome you back soon to enjoy another Westin Lagunamar experience

Warm Regards from Sunny Cancún!
The Westin Lagunamar Management Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 18 January 2017

The room, the pools, the 85 degree ocean water were spell binding. We loved it here. The hotel food and the many restaurants across from the hotel were excellent and reasonably priced. Next time we will try to stay longer than a week. The staff was very friendly and helpful. A beautiful vacation.

Room tip: All the rooms appeared to have a view of the water. Our's was a studio and we booked it as a timeshare.
Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
5  Thank 190Sophie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 26 January 2017

Dear Guest:

Thank you for taking the time to post this, we hope to welcome you back near future for longer and refreshing stay.

Sincerely,
The Westin Lagunamar Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2017

Several pools and ocean beach at an upscale property. Kids welcome and Lots for kids to do, those in our group could spend hours on the waterslide, But mainly adults
here. 'Organized' beach soccer and volleyball for adults.
This is luxury. Our 'suite' was wonderful.

Room tip: get an ocean-view. also accommodations with separate bed room, kitchen, and living/dining area are HUGE and worth the upgrade
Date of stay: December 2016
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
2  Thank Chaz02138
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 26 January 2017

Dear Guest:

We would like to thank you for nice comments about our accommodations. Thank you for choosing our resort. We hope to welcome you near future.

Sincerely,
The Westin Lagunamar Management Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2017 via mobile

The rooms were very spacious and accommodations were more than acceptable. Too many names to put down but David from the infinity pool had lots of games and prizes and was really nice and made the experience alot of fun. There was a few pool concierge, lumeli was the one that stood out. Ricardo from the deli was very friendly and helpful remembered me and always had a chat when we crossed paths. The security was phenomenal. Omar Rivera was exceptional and made sure our family had everything they needed as well as provided excellent security. Definitely recommend this resort as well as all the food! Was amazing!

Date of stay: January 2017
Trip type: Travelled with family
3  Thank Travis T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 26 January 2017


Dear Guest:

We would like to thank you for taking the time to post your review, we´ll recognize our staff mentioned and share the comments with them. We hope to welcome you near future to provide you with a renewing and refreshing stay again!

Sincerely,
The Westin Lagunamar Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2017

We just returned from a fabulous stay at Lugunamar. The staff is the friendliest i have encountered while vacationing in the states or abroad. Our family had the best time hanging out at the pool with David the DJ. He and the rest of the fun/activities team is awesome! David knows how to keep it light and lively while relax poolside. His quick wit and enthusiasm makes the day very enjoyable. We cant wait to book our next vacation here!
Thanks David you made our stay one to remember. Hopefully to be back real soon!

Room tip: not a bad room in the place
Date of stay: January 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank osmond m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 26 January 2017

Dear Guest:

Thank you for your review about your recent stay. We are delighted to know that you and your family enjoyed our fun activities with the team. At Westin Lagunamar is priority to meet our guest’s expectations and give you the best Westin Experience. We look forward to welcome you near future.

Sincerely
The Westin Lagunamar Management Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2017 via mobile

Pros- great staff, clean grounds, nice room with all the things you need. Infinity edge pool was awesome clean Sand on beach was pristine super clean and soft.
Cons- food outside was not great. Our 100 percent angus burger had no taste. The pool bar was only open till 6pm. TV is terrible quality they placed 2 holes on our card for way more that we spent so plan accordingly if your living the American dream of paycheck to paycheck.!

Date of stay: January 2017
Trip type: Travelled as a couple
Thank 296JamesG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 18 January 2017

Dear Guest:

We would like to thank you for your review; we take every piece of feedback to improve every part of our resort and service. We hope to welcome you near future.

Best Regards,
The Westin Lagunamar Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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