We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
LYNNIE72
Pennsylvania

Glorioso

5.0 of 5 bubblesReviewed 2 Mar 2013
Where to begin! This resort is fabulous. Every single staff person we encountered genuinely seemed to be happy we were there and appreciative of our business. I wish I could remember all their names, but those that left a special impression on us were Jesus, Carlos, and Lomelo (may have that spelling wrong).

The resort is maybe a 20-25 minute drive from the airport and is directly across the street from a shopping mall so it is in a great location. This resort is a beachfront property with a spacious combination of maybe 12 buildings with many providing a glorious view of the ocean from the room. There are numerous jacuzzis and pools available throughout the property, including one pool with a poolside bar as well as there being an infinity pool. The grounds are immaculate and the staff do all they can to accommodate any requests you have. Upon checking in to our 2nd floor room in Building 10, we found the view of the ocean from our room substantially blocked by the palm trees. I called the front desk to inquire about possibly being moved to a higher floor and luckily they were able to accommodate us. We were moved in less than 15 minutes to a room on the 4th floor which provided a much more appealing view.

There are 3 main restaurants on-site, one of which is a Sports Bar, as well as a convenience store with everything from eggs to beer where you can buy food to stock up the fridge if you prefer to cook/eat/drink in your unit while there.

We stayed in a 1 bedroom studio, which also came with a sofa bed. The room was clean and the amenities were nice (fridge, microwave, stove, dishwasher, cookware, coffeemaker, utensils, etc.). Did I mention the ocean view?? There are different activities offered every day, some tailored to children only, adults only (tequila tasting), or are open to all. Also attached to the property, although technically not owned by the property as the signage states it is Federal Property, are some Mayan ruins, which you can tour at your leisure.

I took this trip as part of a vacation ownership (timeshare) package offered through Westin. Even though I decided not to pursue becoming an owner after attending the timeshare presentation, the level of service remained the same and given the opportunity, I would definitely return to this resort when visiting Cancun.

My only comments regarding areas of improvement (if anything could be done about it) is to make the AC units a bit quieter and to remind guests and/or staff to not slam doors in the buildings (this became a bit of annoyance after a while and at times could be a bit startling). These of course are definitely not deal breakers and took very little away from the totality of my fabulous experience.

I would definitely recommend.
Date of stay: February 2013
Room Tip: Opt for a view on the 4th floor or higher if you want a better view of the beach.
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this review
Responded 5 Mar 2013
Dear Guest,

Thank you for your wonderful comments about Westin Lagunamar. It is our highest mission to provide each of our valuable guests with their very own personal and memorable experience. We are delighted you enjoyed the magic of our property and the surrounding area. We look forward to your next visit!

Warm Regards
The Westin Lagunamar Management Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
  • Hotels.com
  • Lol.travel
    ₹41,732
  • travelup.com
3.0 km from The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Free parking
Beachfront
Get rewarded with One Key
  • Booking.com
  • ZenHotels.com
    ₹35,492
  • travelup.com
1.5 km from The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Free parking
Beachfront
  • Booking.com
  • ZenHotels.com
    ₹14,280
  • Hotels.com
4.3 km from The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Free parking
Beachfront
Get rewarded with One Key
  • travelup.com
  • Expedia.com
    ₹45,072
  • Booking.com
4.4 km from The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Free Wifi
Free parking
Get rewarded with One Key
  • Booking.com
  • ZenHotels.com
    ₹54,439
  • Hyatt.com
3.6 km from The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Free Wifi
Free parking
  • Algotels
  • Expedia.com
    ₹17,089
  • Booking.com
3.3 km from The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Free Wifi
Free parking
  • Hotels.com
  • Expedia.com
    ₹35,836
  • Booking.com
18.9 km from The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Free Wifi
Free parking
Get rewarded with One Key
  • travelup.com
  • Official website
    ₹44,167
  • Booking.com
15.1 km from The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Free parking
Pool
  • Hotels.com
  • clubmed.us
    ₹61,896
  • Vio.com
8.4 km from The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Free parking
Pool
View more hotels in Cancun
Reviews (7,884)
Filter reviews
7,884 results
Traveller rating
5,522
1,562
444
184
172
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
5,522
1,562
444
184
172
Show reviews that mention
All reviews washer and dryer duna sports bar fun team studio villa la isla mall heavenly spa infinity pool mall across the street steak night full kitchen heavenly bed personal concierge pool concierge smaller pool swim up bar great property time share
Selected filters
Filter
Updating list...
5,711 - 5,716 of 7,884 reviews
Reviewed 2 March 2013

We usually stay in the Westin Hotels and their customer service is very good. But at the Lagunamar we found the service SUPERB!!! Rooms were very clean and our ocean front room was beautiful. Spent a whole week there. We used the local buses to get around and found them to be an experience all on their own!! Hold on tight! Loved our time there and would highly recommend it! La Isla Mall is right across the street, with many good restaurants and nice Starbuck's for the coffee drinkers.

Room tip: All rooms are ocean view.
Date of stay: February 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GlutenFreeGirl99324
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 5 March 2013

Dear Guest,
Thank you very much of a super fantastic review !!! We are so happy and pleased to know that you and your family had a great time at our property.

Please come back soon to visit us it was a pleasure serving you.

The Westin Lagnamar Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2013

We travel a fair amount and really like nice, clean, classy, hotels. Based on the reviews we had read, here is our response:

We had zero problems with the WIFI - perfect in our room

Very nice, clean place.

Kitchen was great to have.

Nice bed, pillows etc.

Beautiful view on 6th floor. (suggest staying 4th floor or higher)

We asked for a high room and got it.

We were allowed to check in by 2:40

Pools were easy to find a chair and calm and quiet.

Food was in-expensive ($5 for a good cold sandwich at the hotel deli) $2.50 for fresh cut fruit. Easy, cheap, lunch. We brought breakfast food with us and ate dinners across the street at the La Isla Mall, which had 6 - 9 places to eat of different types.

Room tip: 4th floor or higher - all have ocean view
Date of stay: February 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank merorvis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 5 March 2013

Dear Guest, Thank you for your kind review of our resort. We greatly appreciate your comments about our facilities and will be sure to share this with the entire Staff . We hope you have found a new ""home away from home"" and we look forward to welcome you back again very soon!!

Best Regards,
The Westin Lagunamar Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2013

My wife and I spent last week at Lagunamar. It was our second trip there in the last three years. Our trip was flawless. We had no room issues, maintenance issues, tour issues, etc. From other reviews, you know its perfect location across from La Isla Mall, good restaurants like the Thai restaurant in the mall (make reservations in advance thru the concierge for one of the few bungalo tables over the water), and the mandatory out to Isla just to check it out again and get lunch. We stayed in the larger one bedroom. It was in the old section but with a beautiful view of mostly ocean. The rooms had all the amenities of an apartment with utensils, washer/dryer, etc. Great taking just a few casual clothes and then being able to wash them at the end of the day. Did a day trip set up through the concierge, Emma. Who, by the way is awesome. She helped us on both of our trips. People do start putting out towels to save lounge chairs at about 0700 so be prepared for that. Though the hotel was full you could always find some place to rest at the two completely separate pool areas. If not, then get some exercise and walk the beach in the sun. Pools were cooler than the ocean but that didnt stop most people from enjoying them. Our wifi was good even in our room though we also brought along a repeater I plugged in to the wired internet. That was an improvement over having to use the lobby a couple years ago. It is a wonderful place to relax and be helped by a very friendly and attentive staff. Leave the type A world behind, walk slower and enjoy the ride. The only negative had nothing to do with the hotel.....it was the sticker shock of increased airline rates. We took American Airlines down. Though the price wasnt prohibitive it will definitely lead us to look at other airlines should we decide to go that way again.

Date of stay: February 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank JND1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 5 March 2013

Dear Guest,
We are very pleased to know you had a great time at Westin Lagunamar.Thank you for choosing again our resort for your vacation and thank you for your loyalty, We hope to Welcome you many more times in the future.

Warm Regards,
The Westin Lagunamar Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2013

Positive: Check in was quick, the room was spacious, well equipped and comfortable, pool was a perfect temperature, plenty of beach towels always available.

Negative: Booked through Booking.com at $220 a night but when we arrived they said the charge per night was over $500 per night, more than double. I had to print out a copy of my original booking to give to them before they agreed to change the rate. In the main restaurant when some shrimp were sent back because they were cold, the chef just chucked them in a pan and re-sauteed them for a few minutes and when I got them back they were hot on the outside but still cold in the middle, surely not a procedure recommended for shellfish? Had constant upset stomach for next couple of days. I think I should have taken heed of the shop selling immodium amongst very few other pharmacy items?

Date of stay: February 2013
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Meridian35
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 5 March 2013

Dear Guest, Thank you for taking the time to write a review of our resort. It is very important to us that you take home memories that you will never forget. And is very important to us your feedback for improvement every day. We hope to see you again very soon to enjoy a renewed Westin Lagunamar experience.

Warm Regards,
The Westin Lagunamar Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2013

The Westin Lagunamar Ocean Resort is an excellent place to spend some time away. Conveniently located, family friendly, nice, clean, great pools, spa, and beach. This was our second stay - the first was in 2010. We liked the location of our first room better - in the old section of the hotel overlooking the infinity pool. The room they put us in this time was, initially, terrible - the room itself was fine, but the view was over looking a parking lot. I asked for options and they were very accomodating and we were able to upgrade to a much nicer/bigger room with a view over the new pool/ocean for a reasonable price (we still liked the 2010 view better).
Breakfast is excellent, massage in the beach hut was a great experience, easy transportation to other parts of Cancun, safe, great mall with a lot of options across the street. No problem with check in, at all, but we arrived at 4 pm; last time we arrived earlier and had to wait a couple of hours at pool restaurant until the room was ready.

Date of stay: February 2013
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank leisner1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 4 March 2013

Dear Guest,
We would like to thank you for choosing again The Westin Lagunamar Resort for your vacation, and we hope to have the opportunity to welcome you back!
We use every feedback to give our guests a better and renewed experience every time the comeback. Please contact us for more information or assistance: lagunamaroceanresort@westin.com

Sincerely,
The Westin Lagunamar Management Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews