Stayed for just one night en route to Tulum, Merida and then Isla Mujeres.

Like most of the hotels on the beachfront, this was a bit corporate and faceless. The room was big, clean, modern and all rooms have a sea view. The pool is enormous.

On arrival they didn't have a record of our reservation. It took three members or reception staff anf about 25 minutes of mucking around before they finally realised they had to phone through to some head office to check it. They then said they didn't have a clean room for us so we had to wait over an hour. This was quite frustrating after a long flight, especially as we'd booked the room weeks before.

We had dinner in the main restaurant which was surprisingly quiet considering the number of people round the pool earlier in the day. It definitely lacked a bit of atmosphere. Food was pricey but quite good with a range of Mexican and predictable American/European options.

For breakfast, the on-site mini-mart served good coffee and pastries.

Overall, for a one night flop and drop it was fine but I wouldn't rush back. I'd probably get cabin fever staying there for more than two or three days. It would definitely be a waste of a trip to this great country to spend too long in Cancun.

One slightly iffy thing to note. When we checked out, they had people in reception with clipboards taking feedback from customers. They asked if you had a Tripadvisor account and if not, they then said they'd set one up in your name and submit your comments. I'm guessing, possibly unfairly, that if you left a stinker of a review it might not make it to the site! I've never seen this before but suspect it's a new trend being repeated in big chain hotels worldwide.

I have to say first and foremost that this is not my kind of hotel and vacation. I stopped in Cancun for two nights because my husband never saw it and he was curious so I used my Starwod points to get a room. Our kind of scene isnt huge or all inclusive resorts, it s more boutique hotels and gourmet restaurants.
Having said that and trying not to be biased Westin Lagunamar is an excellent choice for travellers with families. We stayed in a oceanview villa. A villa is in reality an apartment with a spacious livingroom, kichen and dining area who can accomodate up to six people for dinner. So if you travel with kids and cannot always do the restaurant thing, this is your place.There is a sofa bed in the lounge and both bedroom and lounge feature a flat screen tv. You can even do your laundry as the room is equipped with a washing machine and dryer. The bathroom is huge with double sinks, walk in shower and jacuzzi. 

Free wifi is also a bonus but have to say it works inconsistently.
Tried the restaurant for breakfast and it was fine.
Pools are clean with plenty of lounges.
The gym is small but decently equipped.
The beach is kept clean and it s beautiful.
Last but not least the hotel is located just in  front a huge mall (Italians think of the Mexican version of Serravalle Scrivia).
I would recommend this hotel Especially when travelling with family.

This was my second visit to Cancun & my first stay at this wonderful hotel. We stayed in a basic room suite with a King size bed. I was surprised it included a whirlpool tub, a very nice kitchenette (perfect for small meals & reheating left overs), washer & dryer, plus our very own balcony with an ocean view. The hotel restaurants were pretty pricey but there is a mall across the street with your typical American restaurants. The beach is perfect with enough lounge chairs for it's hotel guest. Which beats paying $20 a day for chair rentals if you weren't staying at the hotel. Bi-lingual hotel staff was nice & friendly. Unfortunately we had a bad experience with the local police. Got pulled over for speeding on the hotel zone & the cop wanted a $150 bribe. Being in a foreign place we paid it. For this bad experience I won't be going back to Mexico anytime soon.