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“upscale rooms” 3 of 5 bubbles
Review of NH Collection Mexico City Santa Fe

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NH Collection Mexico City Santa Fe
Ranked #44 of 303 Hotels in Mexico City
New York
Level Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“upscale rooms”
3 of 5 bubbles Reviewed 12 February 2012

I had the need to stay one night in this hotel. Though very new and modern rooms. Service left me taken aback....Breakfast was completely cold...I spoke with management and they quickly removed the charge from my bill....Would I stay there again...perhaps in a pinch, yes.

  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Themindoftravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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410 reviews from our community

Traveller rating
    249
    107
    29
    18
    7
See reviews for
37
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281
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Wellesbourne Hastings, United Kingdom
Level Contributor
142 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
2 of 5 bubbles Reviewed 13 January 2012

NH Should be a good hotel but has too many limits! Let's start from wi-fi: you need to pay for it and you can only log one device (and nobody tells you this). Do you want to LG another device (even not at the same time)? Desk told me to buy another card! Of course I worked around (bridging).
Breakfart area is a construction area with too few seats.
Reception is not so welcoming and they are not proficient in English.
Room are cold and noisy. Bathroom is not properly clean. If you want to have a design room, then you need to keep it shining..

  • Stayed January 2012
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Luca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton
Level Contributor
50 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 28 September 2011

I stayed here for almost a week this month and have to say I am not generally a fan of nH hotels but this one was good. Modern, spacious very comfortable beds. Excellent location for business with an excellent formal dining tavern style on-hotel and a casual tavern type place full of locals just a few steps away. Santa Fe area is not good for a sightseeing/touristic stay in Mexico City. Plus the hotel has no pool... the only real downside even for business travellers.

Room Tip: ask for a view over the city
See more room tips
  • Stayed September 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank hero360travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Magnolia, Texas
Level Contributor
91 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 16 July 2011

I stayed in this hotel for 3 nights during a recent business trip. At checkin, they were very friendly and upgraded me to a larger room. Since it was my first stay, I can't say how the upgraded room compared to others. It was nice though, with a comfortable king bed with more pillows than I could possibly need. Being a relatively new hotel, the room had the expected amenities with a desk, flat screen TV, and a sitting area. The sections of the room were divided by frosted glass partitions. One thing i found interesting was that the bathroom door could be used to close of the entire bathroom or just the toilet area. I am pretty sure it was designed this way and offered the ability to have privacy in the entire area if needed (traveling alone I didn't). Speaking of the bathroom, it was well stocked with bath gel, shampoo, conditioner, body lotion, etc as well as a razor, hair net, and so on. I really diid not like the sink though, there was a spray type nozzle on it and when you turned it on, it sprayed on you no matter how low it was set.

While others complained of noise, I didnt really notice room noise but I did notice the constant running of water pipes and occasionally the music playing in the hallway so I suspect if i had been on a noisy floor I might have noticed.

The room I had was on the 7th floor and faced toward the mall and Mexico City area, although too cloudy and rainy when I was there to really see much. I did find it odd that they windows had a stripe pattern that made it difficult to see out when standing close, but offered views from further back.

The internet was good, not great and I found that I had better success connecting with a wired connection in the room rather than wireless.

I ate dinner in the hotel one night and it was offered a varied selection and was good quality. There are a number of restaurants and bars in the buildings around the hotel and more in the mall. I walked there one evening and the walk was simple although is uphill coming back and the thin air of Mexico City noticable.

There were ample taxi waiting at all times that I went out.

Overall, despite a few quirks the hotel was nice and the staff friendly so I would definitely recommend it if your plans are in the Santa Fe area.

  • Stayed July 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TxLonestar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aachen, Germany
Level Contributor
32 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 11 February 2010

I would say in general very nice , modern hotel. Rooms spacy and 'chic'. Hotel personel very helpful, but english speaking could have been better. Breakfast included, OK. Location good for business travellers to Santa Fe business area. Close to the (expensive) shopping mall.
Walls between the rooms are very thin and you hear everything thru the walls. When I was visiting the hotel it was quite empty and I did not have close room neighbours. Laminat floor is cold for barefoot.

  • Stayed February 2010, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank reissu-erkki01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about NH Collection Mexico City Santa Fe

Property: NH Collection Mexico City Santa Fe
Address: Juan Salvador Agraz, 44 | Santa Fe, Cuajimalpa, Mexico City 05109, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Mexico City
#22 Business Hotel in Mexico City
#26 Luxury Hotel in Mexico City
#34 Romantic Hotel in Mexico City
Price range (per night): ₹ 5,014 - ₹ 12,769
Hotel Class:4 star — NH Collection Mexico City Santa Fe 4*
Number of rooms: 135
Official Description (provided by the hotel):
With its sleek facade, NH Santa Fe stands in the heart of Mexico City's newest financial district like a beacon of contemporary luxury guiding business travelers and vacationers alike through its welcoming doors. ... more   less 
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Also Known As:
NH Collection Mexico City Santa Fe

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